User guide

Chapter 11: Workgroup Configuration
AltiWare ACC 5.1 Administration Manual 193
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using Apply to:
Press “0” Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. Use
the drop-down list to select one of the following forwarding destinations for the call:
Voice Mail, AA, Extension, Group, Operator (default), Outside Number, or Line
Park. When the caller presses “0,” the call will forward to the specified destination.
If you choose to forward to Outside Number, select a trunk or route access code to use
in the small drop-down list on the left, and type in the full prefix and phone number.
Voice Mail Access Option
To allow agents of a workgroup to access the group’s voice mail in AltiAgent (AltiAgent’s
WG VM tab), select the group and check Enable agents to access voice mailbox of
workgroup.
Setting Message Notification Options
To set notification options on new incoming e-mail and voice messages, click the
Notification tab in the Workgroup Configuration window, and select the workgroup
number from the Group List.
Parameter Description
Max Number of
Messages
Maximum number of messages stored in the user’s
mailbox. The range is 1–999, defaulting to 100.
Mailbox Size Mailbox size in MBs of stored messages. The range
is 1–500 MB, with a default of 50.
Max Message Length Maximum length of voice messages in minutes. The
range is 1–30 minutes, with a default of 5 minutes.
Retention Length of
Saved
Number of days saved messages are archived by the
system. The range is 1–90 days, with a default of
60.