User guide
Table Of Contents
- About This Manual
- Overview
- Technology Enhancements in Release 5.1
- SIP Implementation
- Multi-Site Enterprise Management - AltiEnterprise Manager
- Multi-Chassis Gateway Support (ACM only)
- Capacity Improvements
- Voice Processing New Features and Enhancements
- PBX New Features and Enhancements
- Call Center New Features and Enhancements
- Client Application New Features and Enhancements
- IP Phone New Features and Enhancements (IP600, IP710, IP705)
- Key System Features
- Technology Enhancements in Release 5.1
- Software Installation & License Registration
- Getting Around AltiWare Administrator 5.1
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Country-Relevant Settings
- Audio Peripheral Configuration
- Activity
- Feature Profiles
- CT-Bus Configurations
- Voice Mail Configuration
- Auto Attendant Configuration
- Board Configuration
- Using the Triton Resource Board
- Using the Triton MeetMe Conference Board
- Configuring the Quantum Board
- Configuring the Triton Analog Station Board
- Configuring the Triton Analog Trunk LS/GS and LS Boards
- Configuring the Triton VoIP Board
- Configuring the Triton T1/E1 Board
- Configuring Virtual Boards SIPSP and H323SP
- Configuring the MAX Board
- Configuring the Virtual MobileExt Board
- Trunk Configuration
- Trunks Out of Service
- Channel Identification
- Opening the Trunk Configuration Window
- Selecting Trunks to Set Attributes
- Configuring One or Multiple Trunks
- Setting General Trunk Attributes
- H323 Tie Trunk Properties
- SIP Tie Trunk Properties
- SIP Trunk Properties
- Triton T1/E1 Trunk Properties
- Triton Analog Trunk GS/LS Properties
- Quantum Trunk Properties
- Incoming Call Routing
- Outgoing Call Blocking
- In Call Routing Configuration
- Out Call Routing Configuration
- Extension Configuration
- Setting Up IP Extensions
- AltiGen IP Phone Configuration
- Mobile Extension Configuration
- Hunt Group Configuration
- Paging Group Configuration
- Line Park Configuration
- Workgroup Configuration
- Managing and Using MeetMe Conference
- Network Configuration Guidelines for VoIP
- Enterprise VoIP Network Management
- Understanding VoIP Bandwidth Requirements
- Opening AltiEnterprise Manager
- Setting VoIP Codec Profiles
- Assigning Codec Profiles to IP Addresses
- Defining IP Networks
- Defining the IP Dialing Table
- The Multi-site VoIP Domain
- Working with Servers in the VoIP Domain
- Managing VoIP Domain Users
- Configuring Global Least Cost Routing
- When Information May Be Out of Sync
- System Report Management
- Tools and Applications
- E1-R2 and E1 ISDN PRI Installations
- Required Service Parameters
- Network Ports
- Technical Support & Product Repair Services
- Troubleshooting
- Index
314 AltiWare ACC 5.1 Administration Manual
Runs Pump.exe to dump the Quantum (if it exists) DSP binary log, runs fmt.exe to
convert binary DSP log to text files, and then collects the text files.
Start Collecting: Click this button to begin the trace collection, according to the time
range and trace categories you chose. All collected files will be zipped to a single file,
which will be listed in the Collected Trace Packages list box. The progress bar will display
the progress of the whole process.
Storage Folder: The collected trace package is saved in this folder. The format of the
file name is CaseNumber_Year_Month_Day_Hour_Minute_Second _ComputerName.zip.
If the trace package is collected by #66, the format of the file name is #66_Year_
Month_Day_Hour_Minute_Second _ExtesionNumber.zip.
Free Space: Displays the free space of the drive where the storage folder is located.
The folder must be in a local drive.
Change Storage Folder: Pops up a folder browser window to select another storage
folder. After the change, Storage Folder, Free Space, and the package list are
refreshed to reflect the status of the new storage folder.
Explore Storage Folder: Opens the storage folder in a new explorer window.
Upload Package to FTP: Opens an FTP configuration dialog box. After you complete
the required configuration, Trace Collector uploads the selected package to the AltiGen
Tech Support FTP site.
Apply Configurations to #66: Apply time period, trace category, and storage folder
to feature code #66 (Trace Collecting).
Limitations
If you run Trace Collector on AltiWare ACC/ACM installed machine
• If AltiServ is not running, Trace Collector can only collect the trace of this machine.
The traces in memory, such as "AltiConnect Trace Dump" and "Service Provide Log
Dump", and "Stand-alone AltiGateway Trace" will not be collected.
• If the default gateway is not running, the traces for "Triton DSP Trace Dump" and
"Quantum DSP Trace Dump" will not be collected.
• If AltiServ is running, and an attached remote gateway is not running, or a remote
gateway is detached, the trace for this gateway will not be collected even if that
"Stand-alone AltiGateway Trace" is selected. If an attached gateway has the status
of "Out of Service", the trace for this gateway will be collected.
If you run Trace Collector on an AltiGateway ACC/ACM installed
machine
• It can only collect the trace of this machine.
• If the stand-alone gateway is not running, the trace for "Triton DSP Trace Dump"
and "Quantum DSP Trace Dump" will not be collected.