Specifications

2 MaxSupervisor Manual
The system administrator can verify MaxSupervisor seat licenses in
MaxAdministrator by selecting License > Client License Management.
CDR Records Note
For CDR records, there are two Service Level displays for MaxSupervisor:
• Service Level =
(number of calls in WG Queue – number of calls in Q over SL
threshold) / number of calls in Q
• Service Level since midnight =
(number of answered calls – number of answered calls over SL
threshold) / number of answered calls