Specifications

10 AltiClient Manual
Resizing the Display
You can resize many AltiClient windows using the standard Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field’s main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.
Call States
AltiWare/AltiContact Manager applications report the status of calls. A list
of the states includes the following:
• AA - the call is being transferred to an Auto Attendant/IVR
• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, AltiAgent is ready to dial out
• Error - receipt of an error tone
• Hold - the call is on hold
• Hold Pending - the call is being transferred or conferenced
• Idle - the extension is not in use
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - playing voice mail
• Proceeding - the outgoing call is in progress
• Record - recording an introductory message
• Ringback - caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail