Installation manual

2.5. Features Not Supported

It is important to note that there are a few features that are not accessible from the IP Extensions.

They are:

• #81 (Hands free - Intercom mode)

• #82 (Hands free - Manual answer mode)

• Distinctive ringing (double ring for internal calls, single rings for external calls)

3. System Requirements

In order to support the IP Extension feature, the AltiServ system as well as the IP extension user's

environment have to meet several requirements.

3.1. AltiServ Requirements

The AltiServ system has to meet the following requirements:

1. AltiWare OE 4.0 or higher

2. Triton VoIP board(s) – one VoIP port per simultaneous IP extension user is required.

3. High-speed WAN connectivity to support remote users (minimum 64kbps per remote

user)

4. One Station license per IP extension user

5. AltiGateKeeper software should be installed on the AltiServ system (for use with the

Siemens LP5100 phones)

3.2. IP Extension Requirements

The user using the IP Extension feature should have the following:

1. One of the AltiGen-certified IP Phone devices (see section 4.2 for details)

2. High-speed data connection to the AltiServ system (minimum 64kbps)

3. Static IP address for the IP phone (recommended)

4. AltiView client software 4.0 or higher (recommended. Required if NetMeeting is used as

the IP extension)

4. Configuration

In order to get the IP Extension feature to work correctly and effectively, in addition to meeting

the system requirements outlined in the previous section, the AltiServ system as well as the client

(IP Phone or the VoIP adapter or the "softphone") have to be configured properly. This section

outlines the configuration settings relevant to the IP Extension feature.

4.1. Server Configuration

Since IP Extensions rely on the VoIP component of AltiServ, you should first make sure that the

VoIP gateway is configured properly and works correctly. For more details on configuring the

Triton VoIP board and the IP trunks, please refer to the AltiServ System Administration manual.

After setting up the VoIP gateway on the AltiServ system, make sure that you can make calls

over IP by creating an entry (at least an entry with the IP address of the same AltiServ system) in

the IP dialing table and then dialing <IP Trunk access code> + <IP dialing table entry code> +

<extension number>. Make sure that you can have a 2-way conversation on this VoIP call.

After ensuring that the VoIP gateway has been configured and working properly, you need to

configure the extensions to work as IP extensions. This configuration is actually straightforward: