Specifications

AltiAgent Manual 21
Using AltiAgent
• The USER MEMO button lets you type a brief memo about a call/
caller while you are on the call. Later, click the Memo button on the
History tab to see the note.
• The LOGIN/LOGOUT button allows you to log in to different
workgroups and/or log out of workgroups.
• When IPTalk is enabled, a headset volume control can be opened by
clicking the Volume Control button.
• When IPTalk is enabled, a Mute button is available. The button is a
toggle. When the conversation is muted, a “mute” symbol appears in
the main window.
Monitor, History, Workgroup, Queue, and Speed Dial Tabs
Clicking the button gives you five more tabs to work with:
Monitor, History, Workgroup, Queue, and Speed Dial. See the
appropriate sections for information on working with these tabs.