Specifications

AltiAgent Manual 51
Using AltiAgent
• Voice Mail—the extension is in voice mail
• Auto Attendant—the extension is connected to an auto attendant
• Holding—the extension is on hold
• Hold Pending—the extension is awaiting hold
Calling or Picking Up Calls
If a monitored extension is Idle, you can click its Status field to ring the
extension.
If a monitored extension is Ringing, you can click its Status field to pick
up the call.
Note: If a call is coming in to a workgroup to which you are not currently
logged in, you cannot pick up the call.
Viewing the Call History
Click the History tab to view an informational history of handled calls.
Note: Click on the column headings on the History tab to sort the data.
The list on the History tab displays the following fields: