Specifications

AltiAgent Manual 53
Using AltiAgent
Most of the data is self-explanatory, but you might note the following:
• The Service Level represents the percentage of workgroup calls that
have been taken out of queue before the Threshold time has expired.
If you have been removed from a workgroup by the system administrator,
all your statistics related to that workgroup will also be removed from the
Workgroup tab.
• The Login Time is the time you logged into the workgroup.
Much of the data reported here is also reported in the Supervisor’s view of
group statistics and is further discussed in “Viewing Group Statistics” in
the AltiSupervisor Manual.
These statistics are cleared if the system is reset.
Click the Export button to export the statistics as a .csv (comma-separated
values) file.
Click the Print button to print the statistics.