Specifications

AltiSupervisor Manual 17
Using AltiSupervisor
Viewing Agent Statistics
Figure 4. Agent Statistics tab
The Agent Statistics tab displays statistics for each agent, including the
number of calls answered, the average talk time (average amount of time
spent on the phone per call), and the average time spent in wrap up.
The table also displays the login and logout times.
Click the workgroup extension tab at the bottom of the panel to view
statistics for agents in another workgroup.