Specifications

Contact Advantage Manual i
Contents
Warranty............................................v
C
HAPTER 1
Installation.........................................1
ClientSystemRequirements ..............................1
SessionLicensingandLicenseUpgradeProcedures............2
InstallationandSetup....................................3
Pre-InstallationChecklist...............................3
InstallingContactAdvantageonaClientSystem ............3
UninstallingContactAdvantage..........................3
Microsoft Outlook and Outlook Express Support ..............3
ACT!/GoldMine®Support ...............................4
QuickNetIntegration ....................................4
CHAPTER 2
GettingStarted .....................................5
Logging In ............................................5
Logging In Remotely Using an IP Extension . . ...............7
IPExtensionsUsingMicrosoftNetMeeting3.01.............8
IPExtensionsUsingQuickNet...........................8
Troubleshooting IP Connectivity .........................9
HidingorExitingContactAdvantage .......................9
Using the Windows Tray Phone Icon. .....................9
ResizingtheDisplay..................................10
CallStates............................................10
ErrorMessages........................................11
CHAPTER 3
UsingContactAdvantageasaDesktopUser............15
AbouttheMainWindow ..............................16