Specifications

Contact Advantage Manual 47
Using Contact Adv
as Workgoup Agent
Viewing the Call History
Click the History tab in the Monitor window to view an informational
history of handled calls.
Figure 8. Workgroup Agent History window
Note: Click on the column headings in the History window to sort the
data.
The list in the History window displays the following fields:
• Number—the extension or phone number. Upward arrow icons
indicate outgoing calls; downward arrows indicate incoming calls
Clicking the Number field dials that number.
• Name—Caller ID information, if available, or Unknown.
• Date/Time—the call’s date and time.
Note: This history data is sorted by last disconnected and not in the
order the call was received. It is therefore possible to have a
record with an earlier timestamp followed by a record with a
later timestamp.
Also, the timestamp for call data is based on the client system,
while the timestamp for voice mail messages is from AltiServ.
Thus, the times displayed here may not match those in the voice
mail view in the main window.
• Length—the length of time of each call.