User guide

6 MAXCS Extension User Guide
The user who initiates the conference call can select another conference
member and drop that member from the conference simply by
disconnecting the call. This must be done through MaxCommunicator/
MaxAgent. The feature is unavailable to other conference members, even
when the initiator hangs up. Single Call Waiting or Multiple Call
Waiting must be set for the extension.
To conference an incoming call:
1. User hears a call waiting tone.
1. Press FLASH to connect to the incoming call.
2. Press # to add the caller to the conference.
Conferencing an incoming call must be done through MaxCommunicator/
MaxAgent, if Multiple Call Waiting is set for the extension. If only Single
Call Waiting is set, both MaxCommunicator/MaxAgent and the phone
itself can be used to conference an incoming call.
Consultation
To place the caller on hold and speak with a person at another
extension:
1. Press FLASH and dial the extension number of the person you want
to speak with.
2. When you are finished, press FLASH again to disconnect the
consultation and return to the original caller.
Call Park
You can park calls and then pick them up at your current station or another
one. After a time-out period—set by the system administrator—parked
calls ring the extension at which they are parked.
To park calls:
1. Do one of the following:
• To park the call at the current extension, press FLASH # 31 and
hang up.
• To park the call at another extension, press FLASH # 31 followed
by the extension number. For example, to park the call at ext. 487,
press FLASH # 31487.