User guide

30 MAXCS Extension User Guide
Callers will hear the Initial Greeting when placed in your personal
queue. Example: “Hi, this is Mary Smith. I’m on the other line at the
moment. If you would like to hold, please stay on the line. To leave a
message, press pound (#) at any time. Press 0 for the operator.”*
The system default Initial Greeting is: “<your directory name> is on
the phone and will be with you as soon as possible. You may hold or
press the # key to leave a message.”
• 5 to record a Subsequent Greeting.
Callers in your personal queue will hear the Subsequent Greeting
every 30 seconds. Example: “Hi, I’m still on the other line. Please
continue to hold or press pound (#) to leave a message. Press 0 for the
operator.”*
The system default Subsequent Greeting is: “<your directory name>
is still on the phone. You may continue holding or press # to leave a
message.”
*Even if you have recorded your personal greeting, the default system
greeting is used until you select and thus activate your personal greeting.
This also applies to the Initial and Subsequent greetings described below.
Changing your Password
To protect your voice mail system, memorize your password without
writing it down. Change your password frequently, and change it any time
you suspect it has been compromised.
To change your password, after pressing 4 at the Main Menu to hear the
Personal Options …
1. Press 2 for the Password options
2. Press 1 to change the password
3. Enter a new password. See “About Passwords” on page 24.
Using Message Notification
When you’re away from your desk, you can use the Message Notification
function to alert you to incoming messages. When a caller leaves a message
in your voice mailbox, the system calls the extension, phone number or
pager that you designate—the delivery phone number. The AltiGen Voice
Mail System then prompts you for your password and places you at the
Main Menu.