IP 705 Phone™ User Manual October 2012
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 705 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 American Disabilities Act (ADA) Compliance .
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Specifications . . . . . . . . . . . . .
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
About This Manual This manual describes how to get the Alti-IP 705 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation • IP 705 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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CHAPTER 1 The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 5 programmable keys, LCD display and headset port support. The main components of the phone are illustrated in the figures below and described in the table that follows each figure. 1 2 3 4 5 - 14 17 16 15 Figure 1.
4 1 LCD Screen Displays features such as time, extension number, caller ID, call waiting, line/call status and call duration. Displays the phone’s menu. 2 Programmable Keys* 1-5 5 programmable keys can be configured by the system administrator in AltiWare Administrator as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, an Admin Defined # key, an EXT Speed Dial key, a Line Park key, a Call Record key, a User Defined # key, or a Headset key.
The IP 705 Phone 15 Volume Adjusts volume of ringer, speaker, handset and headset. 16 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone’s menu. 17 Menu Displays the phone’s menu in the LCD screen. Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 705 with the phone server and logged in as an extension. Figure 2.
1 2 1 2 3 4 5 Figure 3.
The IP 705 Phone 1 2 Figure 4.
Supported Telephony Features The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable. Feature 8 Description Auto Answer When a call comes in, the IP phone will ring for a specified number of seconds, connect the call, and automatically answer through the speaker or headset.
The IP 705 Phone Feature Description Notes • Pressing the Enter button will Call Log Shows the history of incoming calls, up to 99. dial the number displayed. If 20 seconds pass without any input, the phone exits the Call Log. • Must be enabled by the system administrator. • User presses the key to start Call Record Allows a programmable key to be used for ondemand recording. recording, presses the key again to stop recording. There is no pause function. When the call is recording, the light is on.
Feature Description Notes • When Multiple Call Waiting is Hold button Places an active call on hold. enabled at the extension, the user can put multiple incoming calls on hold and retrieve using the phone’s /buttons and Enter button. • Pressing Hold while onhook will retrieve the last hold call. • Supports up to 9 hold calls. Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator.
The IP 705 Phone Feature Description Notes Release button Releases a call from the connected state. Deletes characters entered on the LCD. While onhook, releases the phone from an active state. Rejects an incoming call. When you press the Release button to reject an incoming call, the ringing will stop and the call will follow the extension's Ring No Answer (RNA) handling rules. Ring Tones You can select from one of several ring tones.
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CHAPTER 2 Setting Up the IP 705 Phone To set up the IP 705 phone, follow these instructions: 1. Gather network settings information (this information is needed to configure the IP 705): • AltiWare server IP address • IP 705 phone’s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol (DHCP), which automatically assigns IP addresses to devices when they are connected to the network. The phone’s IP address can be obtained from your system administrator. 2.
4. Configure the AltiWare IP settings (see “Configuring IP Settings” on page 20 for information about IP settings): a. Menu > SYSTEM >Enter. b. Select AW SERVER, and press Enter. c. Enter the AltiWare server address, using the * key to input periods, and press Enter. 5. Activate the IP 705 extension from the IP phone: a. With the handset onhook, press #27, then the Enter button. b. Enter the extension number and password when prompted. c.
Setting Up the IP 705 Phone —LOADING FW... —LOADING NOW. —Boot Done —INITIALIZING —Version xxxx.xxxx.xxxx To Use IP 705 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the center faces the right side. Left Right 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE position. 6.
Miscellaneous Operation Notes • Logging in and out—When using #26 and #27 to log out / log in, the IP 705 must be onhook. Pressing the Speaker button and then using #26 or #27 will not work. • BASIC mode—If the IP 705 phone fails to register with AltiWare during startup, the phone operates in Basic mode. When in Basic mode, the IP phone’s LCD display shows (BASIC) IDLE. No AltiWare switching features are available in this operating mode.
CHAPTER 3 Configuring the IP 705 Phone Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. • / buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting. • button returns to the previous menu. • Press the Release button to exit the menu.
Setting Menu Path Description Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones from the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.
Configuring the IP 705 Phone Setting Menu Path Emergency Number System > Emergency Num Sets the IP phone’s emergency number. For the U.S., the emergency number is 911. Emergency Gateway System > Emergency GW Sets the IP phone’s emergency gateway IP address Version Information System > Version Info [Read only] Displays the version number of the IP phone.
Setting NAT Address Menu Path Network > NAT Address Description Sets the NAT server’s public IP address. Registration from the Phone’s Menu Under normal circumstances, the IP 705 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 705 phone’s menu: 1. Press the Menu button. 2. Scroll to REGISTER. 3. Press the Enter button.
Configuring the IP 705 Phone Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server, use the following steps: 1. Press the Menu button. 2. Use to select System, then press the Enter button. 3. Scroll to TFTP Server, and press Enter. 4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter. Updating Phone Firmware To update the phone firmware directly from the IP 705 phone, follow these steps: 1.
—Version xxxx.xxxx.xxxx 10. You may display the version of firmware at any time: Press the Menu button, scroll to SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.
Configuring the IP 705 Phone When new ring tones are added to the server, they can be downloaded from the phone. To download ring tones: 1. Select PHONE SETTING and press Enter. 2. Select RING DOWNLOAD and press Enter. 3. Select YES and press Enter. 4. Reboot the phone by pressing * * 3 and the Enter button. Note: Custom ring tones are not supported.
Note: The area is blank if the agent is in any other state. Figure 5. IP 705 Workgroup Display example In the workgroup display example, QL5 indicates there are five calls in the queue, QT12 indicates that one of the calls has been queued for 12 minutes, WG2000 indicates Workgroup 2000, NRDY indicates the agent is not ready.
CHAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the time and the extension number on the first line: 12:00 PM x555 MISSED xx DND Other messages you may see: MISSED xx - Number of calls missed. xxVM - Indicates the number of new voice messages. Appears in place of the extension number when there are voice messages. If an activity code has been set on the phone, that code is displayed in place of the extension number or voice mail count.
• DND - do not disturb • FWD - forwarding The area is blank if the agent is in any other state. When a call rings the agent or when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stays the same. However, when more than one call is outstanding, the first line shows the Call n/n display.
User Guide Function Key Sequence To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party. The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.
Function Handset/ Headset/ Speaker Key Sequence To switch between handset, headset and speaker, the user can go offhook, or press the appropriate programmable key if it is configured for headset or press the Speaker button. During a call: 1) Press the Hold button to put the current call on hold and make a new call. To retrieve a single call on hold: Hold* 1) Press the Hold button. To retrieve multiple calls on hold: 1) Use / to select a hold call to be retrieved. 2) Press the Enter button.
User Guide Function Key Sequence For a connected call: • Press the Release button to hang up the call. Release While in a menu: • Press the Release button to exit the menu. For an incoming call: • Press the Release button to reject the incoming call. Restore Default Settings 1) Press the Menu button. 2) Press * * 2, then the Enter button. 1) Press the Menu button. Ring Tones 2) Select PHONE SETTING, and scroll to RING TONES. 3) Select a ring tone and press the Enter button.
Function Key Sequence During a call: 1) Press the Transfer button, which places the call on hold. 2) Dial the number you want to transfer the call to. Transfer* 3) Hang up if the party answers the call, or press Transfer again to complete transferring. 4) If the party refuses the call, return to the original call by pressing the button or the Flash button. 1) Press the Voice Mail button. 2) Enter voice mail password. Voice Mail • The Message Waiting light blinks when a voice mail message is waiting.
User Guide #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . #69. . . . . . . . . . . . . . . . . . . . . . . . . . . . #77. . . . . . . . . . . . . . . . . . . . . . . . . . . . #88. . . . . . . . . . . . . . . . . . . . . . . . . . . . #99. . . . . . . . . . . . . . . . . . . . . . . . . . . . #93 . . . . . . . . . . . . . . . . . . . . . . . Answering Calls #29 . . . . . . . . . . . . . . . . . . . . . . . #30. . . . . . . . . . . . . . . . . . . . . . . . . . . . Flash button #31 . .
If the IP 705 is configured for a public IP address, you can call other public IP address devices. If the IP 705 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.
Appendix A Specifications Network Protocols Call Control Protocols • H.323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet • H.323, SIP • Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A Audio Standards / G.729AB) • Acoustic Echo cancellation supporting high-quality speakerphone • 12 standard dialing keys: 0-9, *, # • 11 Feature keys: Redial, Call Log, Hang-up/Release, Hold, Mute, Keypad Features & Handset Flash, Transfer, Conference, Speaker, Voicemail, Volume control.
Troubleshooting • Headset RJ-9 port Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Headset Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note: Dimensions Power If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port. • (HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm) • External power, 5VDC, 1.
Appendix A IP phone registered then goes back to Basic mode • Check network connectivity by pinging from AltiServ to the IP phone. • Check if IP Phone Service is running. • Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone, then pinging the IP 705 phone’s IP address. • Ask the system administrator to check the extension’s IP address in AltiWare Administrator to find out if another user is trying to log in using the same extension number.
LCD Messages Register failed • Check to make sure the extension number and extension password are set up properly and that the system administrator enabled the IP extension. • System administrator should make sure the IP Phone Service is started in AltiWare. • If an analog phone or other IP phone is already logged on to the same extension, rebooting the IP 705 will not register the phone successfully. You must press #27 on the IP phone to actively log on to AltiServ.
Appendix A IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 705: Message Definition Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. AW UNREACHABLE! Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable” section of “Troubleshooting” on page 34. IP phone is operating in Basic mode.
LCD Messages Message Definition REGISTERING... User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed. WRONG PASSWORD! Registration failed because of invalid extension password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 705: Message Definition Boot Done The phone successfully booted. CHECK FW Checking firmware. CHECK MEMORY Checking memory.
Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
Glossary L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes. Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system. M MHz - Megahertz. ms - millisecond.
P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available. ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address. port - a communication channel through which a client process communicates with a protected subsystem.
Glossary T TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability. transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.
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Index Index E A activating IP phone extension 14 AltiWare Server, setting IP address 18 assigning a local IP address 20 a TFTP server 21 NAT 22 audio standards 33 auto answer 8 device 8 ring 8 B BLF, configuring 8 Boot Download 18 Busy Lamp Field, configuring C call control protocols 33 Call Log button 4, 9 Call Record button, using 9 call record, configuring 9 Conference button, using 9 configuring from IP phone menu 17 IP settings 20 NAT 22 D DHCP, enabling/disabling 19 dial pad 5 dialing IP number
Index K R keys, feature 33 Redial button 10 registering IP phone 20 rejecting calls 29 Release button 4, 11 ring tones, setting 11, 22 L LAN ports 33 LCD messages, explained 36, 37, 38 LCD screen 4, 25, 33 LED, in buttons 33 line park, configuring 10 local address, setting 19 logon, to extension in use 15 M Menu button 5 message waiting light 4 Mute button 10 N S service, getting vi setting up IP 705 locally 13 setup, IP 705 13 Speaker button 11 specifications 33 startup verifying phone 14 system se
