User guide

34 MaxAgent Manual
• Dragging—While connected to one party, drag a Hold call to
the Connected call, or drag a number from the Directory,
Speed Dial, Contacts, or Monitor tabs to the Connected call.
Repeat to add more callers. Each call in the conference
displays Conferencing state.
• Dialing—While connected to one party, in the dialing field
enter the extension or phone number you want to conference
with, then click the Conference button.
While MaxAgent dials the new number, the other party or
parties go into Hold Pending state, and you see a confirmation
dialog box.
After the dialed party answers, click Yes in the dialog box. If
the dialed party does not answer, click the No button.
• Selecting from Menu—When a call is on hold, you can add it
to the conference by right-clicking the call and selecting Join
to Conference: