User guide

MaxAgent Manual 35
Canceling Conference Calls
You can cancel the conference using any of the following methods:
• Click the No button in the conference confirmation dialog box.
• Close the conference confirmation dialog box.
• Click the FLASH button.
• Right-click the appropriate call and select Drop From
Conference.
Normally, after canceling you will be reconnected automatically to
the initial call. If you are not automatically reconnected and want
to reconnect to the first call, click the call’s Hold Pending state cell.
Note: The conference host is the user who initiates the
conference call, and only the conference host can drop a
call from conference. If the conference host hangs up, no
one else in the conference call can drop a call from the
conference.
When Conference Participants Are Reduced to Two
The station conference bridge is released when the number of
conference participants is reduced to two. The displayed state
changes from “Conference” to “Connected” in MaxAgent. The call
can then be transferred, parked, or tagged with an account code,
and another party with privilege can monitor, barge in, listen to,
or coach the call.