User guide

48 MaxAgent Manual
When you listen to a new message, the envelope icon changes
from closed to open, indicating that the message has been heard,
and the type font changes from bold to regular. Also, when you
play a voicemail, MaxAgent shows Play VM in the Call Control
panel, and shows the play duration . (The duration does not reflect
fast forwarding or fast rewinding.)
Use the voice mail command buttons to perform the following
functions:
If you click another message in the list, the current message stops
playing.
Save at Remote Server or Export Locally
You can save a message as a .wav file that you can play back later.
To do so, select the message and click either the Save button or
the Export button (or right-click the message and choose Save or
Export).
• Save saves the message automatically on a remote server in
a location designated by the system administrator. No file
saving dialog box opens.
• Export opens a file saving dialog box that lets you name the
.wav file and choose a directory in which to store it. You can
then play the .wav file on a media player.
Deleting Messages
To delete a selected message, click the Delete button, or right-
click a message and select Delete from the context menu.
Return Call
Forward
Rewind
Stop
Play
Fast Forward
Save
Delete
Export