User guide

MaxAgent Manual 57

HAPTER

Configuring MaxAgent

Using the MaxAgent Configuration window, you can configure the

following behaviors and options:

• General Info—password, default trunk access, and other

general settings.

• Call Handling—forwarding, busy call, and no-answer call

handling; call waiting; number of rings before forwarding;

automatic answering.

• One Number Access (ONA)—forwarding of specific

incoming calls.

• Message Notification—how and when you want to be

notified about incoming voice messages.

• Call Alerts—screen pops and audio beeps.

• Playing voicemail—through handset or soundcard.

• Integration—integrating with a supported CRM.

• Display Customization—tab layout and theme selection.

• IPTalk—IPTalk settings.

• Log—enabling a log to be created for IPTalk and for this

application (MaxAgent) to trace errors

Note: Some options may not be available to you.

Click the Configuration button in the upper right of the MaxAgent

main window to configure these options.

In the Configuration window, click Apply or OK to save your

changes:

• Apply saves your changes and lets you continue in the

Configuration window.

• OK saves your changes and closes the Configuration window.

General Information

The General Info screen lets you edit your password and

configure the following general settings for MaxAgent.