User guide

MaxAgent Manual 71
• Waiting time longer than—A message window pops up
when a call has been waiting in queue longer than the time you
specify here. You must close the window manually.
• Calls in queue exceed—A message window pops up when
the number of calls in queue exceeds the number you specify
here. You must close the window manually. The window shows
the “exceeds” alert only when the threshold is first crossed.
For example, if you have configured your MaxAgent to show
the alert when calls in queue (CIQ) exceeds 3, the window will
pop up only when CIQ changes from 3 to 4; it will not pop up
again when CIQ changes from 4 to 5 or more.
Voice Mail Play Options
Choose Options > Play Voicemail in the Configuration screen to
set voice mail play options.
You can choose to play your messages on your phone set, or play
them on your sound card and speakers. If you choose to play them
on your sound card, you can have the message play as it
downloads, or you can download it completely and play it on an
external media player.