User guide

2 MaxAgent Manual
ACT!/GoldMine® Support
MaxAgent 7.0 Update 1 supports ACT! 2007, 2009, and 2010 and
GoldMine® 6.5, 6.7, and 7.0 contact management software.
MaxAgent lets you see the matching record from the contact
database list of the incoming calls.
Note: Before ACT! can work with MaxAgent, you MUST install the
ACT! Plugin.
Licensing
The following AltiGen licenses are required:
• MaxAgent requires a MaxAgent seat license for each user, or
a MaxAgent session license.
• The IPTalk feature requires an IPTalk license for each user, or
an IPTalk session license.
• ACT! and GoldMine integration require an Integration
Connector license for each user.
• MaxCall requires a MaxCall seat license for each user or a
MaxCall session license.
A system administrator can verify seat licenses in
MaxAdministrator by selecting License > Client SEAT License
Management from the main menu.