User's Manual

128 BreezeMAX CPEs Product Manual
Appendix B - Troubleshooting
B.2 PRO-S CPE Troubleshooting
Refer to the BreezeMAX Troubleshooting Guide for additional information on
troubleshooting,
Problem and Indication Possible Cause Corrective Action
Power Failure: None of the
IDU LEDs illuminate after
connecting to power
Mains power problem Verify mains power availability on the power outlet to
which the power supply is connected. Try using a
different outlet.
Mains power connection
problem
Verify that the AC jack of the power cord is
connected properly to the unit.
Verify that the AC plug of the power cable is
connected properly to the mains power outlet.
Unit failure Replace the IDU.
IDU-ODU connection
problem: None of the SAU’s
indicators illuminate
IDU-ODU connection
problem
Verify that the IDU-ODU cable is connected
properly.
Unit failur Try replacing the IDU. If the problem persists, try
replacing the IDU-ODU cable. If the problem
persists, try replacing the ODU.
When connected to the
data equipment, the
Ethernet Integrity Indicator
(green LED) is off, and/or
the Ethernet Activity
Indicator (yellow LED) does
not blink when there should
be traffic on the Ethernet
port.
Wrong type of Ethernet
cable or faulty cable.
If connected directly to PC-use a straight cable.
Otherwise-use a crossed cable. If the problem
persists, try replacing the cable.
If a hub or switch is installed between the PC and
the CPE, verify first the Ethernet connection integrity
between the hub/switch and the PC by checking the
Ethernet LEDs at the hub/switch and at the PC's
NIC card. If not ok, try replacing the cable.
IDU-ODU cable problem. Verify that the IDU-ODU cable is in order and
connected properly. Using SAU, verify that PWR
LED is on and ALRM LED is off.
Unit failur Try replacing the IDU. If the problem persists, try
replacing the IDU-ODU cable. If the problem
persists, try replacing the ODU.