User's Manual

CONTACTING BREEZECOM TECHNICAL
SUPPORT
Should you need assistance beyond the scope of this guide, please contact
your local BreezeCOM reseller or distributor. If they cannot solve your
problem, feel free to contact the BreezeCOM Technical Support
Depatrment. The support representatives can assist you in solving any
problems that cannot be solved by your reseller.
When requesting support, please have the following items available:
• Configuration of the system, including models of the BreezeCOM
equipment used.
• Antenna type and cable lengths.
• Site information such as, possible radio path problems (trees, machines,
and buildings).
• Distance between devices.
• Configuration, statistic counters, and error messages, as seen on the
monitor.
• Description of problems encountered.
To contact BreezeCOM Technical Support, refer to the Technical Support
page of the BreezeCOM website: www.breezecom.com