Owner`s manual

This manual is the property of Burger King Corporation and may be used only in a manner and by persons approved by the Company. Release Date: 0813

Basics Equipment Basics

Shift-Responsible Individual Basics for KITCHEN

MINDER

™

Operating Procedures During Shifts

Once the PC MINDER™ has updated the KITCHEN MINDER™, the

KITCHEN MINDER™ will begin to calculate and display product to be cooked. The

projected sales level for the half hour is listed at the bottom of the Product Status

screen. If actual sales are lower or higher than have been projected, the sales

forecast may need to be adjusted after carefully comparing actual sales to forecast

sales in use by the KITCHEN MINDER™.

Adjusting Forecast Sales

 Review the current sales level for the day by running a POS report. Review the

sales forecast in use for the day on the Half Hour Sales tab in PC MINDER™.

If actual sales for the day are at least 5% higher or lower than the forecast amount,

adjust the forecast on the KITCHEN MINDER™ System.

 Select the “Sales Level” button on the front of the KITCHEN MINDER™

— The 3 digits at the bottom of the screen (default “000”) will be highlighted

 Use the up or down arrow key on the front of the KITCHEN MINDER™ to

increase/decrease the projection by 5% increments

— The projected sales level for the half hour will also change

 Select the “Select” key to save the changes

Note: The sales change (increase/decrease) will remain in effect until the

percentage is changed back to “000” for the remainder of the day.

QUALITY EVALUATION SYSTEM™ and MAKIN’ THE

GRADE

™

Sign Grading Basics

The QUALITY EVALUATION SYSTEM™ (QES™) grades Team performance by

assessing Team errors and displaying a letter grade on the MAKIN’ THE GRADE™

sign. This allows Managers to quickly evaluate food quality opportunities and provide

feedback.

The grade is based on 3 error types. Each error type has a point value. The point

value for each error will remain in effect for 30 minutes from the time the error was

recorded. As a result, the grade will move up or down as each error is added or

removed. The grade is composed of:

1. Cook or Discard Delay — If product to be cooked or discarded remains on the

screen for a period of time, the KITCHEN MINDER™ logs a cook/discard delay

error.

2. Overcook — If the Team places more pans of product into the PHUs than

instructed, the KITCHEN MINDER™ logs an overcook error.

3. Hold Time Extended — If the Team extends hold time for a pan of product by

double-pressing a PHU timer bar or button, the KITCHEN MINDER™ logs a hold

time extended error.