L-97 SERVICE MANUAL WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS W11169652A
FORWARD This Whirlpool Service Manual, (Part No. W11169652A), provides the In-Home Service Professional with service information for the “WHIRLPOOL & MAYTAG 27” FRONT-LOAD WASHERS.” The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product when servicing the washer.
TABLE OF CONTENTS WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS SECTION 1 — GENERAL INFORMATION WASHER SAFETY..................................................................................................................................1-2 WHIRLPOOL CONTROL PANEL & FEATURES (HMI IN DOOR MODELS)...............................................1-3 WHIRLPOOL CONTROL PANEL & FEATURES (CONSOLE MODELS)......................................................1-4 MAYTAG CONTROL PANEL & FEATURES (CONSOLE MODELS)..............
TABLE OF CONTENTS WHIRLPOOL & MAYTAG FRONT-LOAD WASHERS SECTION 3 — COMPONENT TESTING (CONTINUED) TEST #5: DRUM LIGHT.......................................................................................................................3-12 TEST #6: WATER INLET VALVES..........................................................................................................3-13 TEST #7: WATER LEVEL SENSOR........................................................................................................
GENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the “Whirlpool & Maytag Front-Load Washers.
GENERAL INFORMATION Washer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
GENERAL INFORMATION Whirlpool Control Panel & Features (HMI in Door Model) Not all features and cycles are available on all models. NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch the OPERATING INSTRUCTIONS appropriate button.
GENERAL INFORMATION CONTROL PANEL AND FEATURES Whirlpool Panel & Features (Console Models) CONTROL PANELControl AND FEATURES NOTES: ■ Not all features and cycles are on all models. ■ If your model has a touch interface, the control panel features a sensitive surface that responds to a light touch of your finger. To NOTES: ensure your selections are registered, touch the control panel with your fingertip, not your fingernail.
GENERAL INFORMATION Washing During the wash cycle, this will display to let you know the cycle is in progress. Drying (on some models) During a drying cycle, this will display to let you know the drying cycle is in progress. Cool Down (on some models) At the end of a drying cycle, your load will go through a cool-down period. PreSoak This symbol will be displayed to let you know a presoak is in progress.
GENERAL INFORMATION CONTROLMaytag PANEL AND FEATURES Control Panel & Features (Console Models) Not all features and cycles are available on all models. NOTES: ■ The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your fingertip, not your fingernail. When selecting a setting or option, simply touch its name.
GENERAL INFORMATION 1 1 2 2 3 3 4 4 6 6 POWER Maytag Control Panel & Features (continued) For most loads, use the soil level that is preset with the Touch to turn the washer on and off. Touch to stop/cancel POWER a cycle at any time. Touch turn the on andknob off. Touch to turn stop/cancel NOTE:to Turning thewasher Wash Cycle will also the a cycle at washer on.any time. NOTE: Turning the Wash Cycle knob will also turn the washer on.
GENERAL INFORMATION Maytag Control Panel & Features (continued) Fresh Hold®/Fresh SpinTM The Fresh Hold®/Fresh SpinTM option will periodically tumble the load after the end of the cycle for up to 24 hours while the integrated fan circulates air through the washer to reduce humidity. Fresh Spin™ also periodically tumbles the load after the end of the cycle but does not use an integrated fan. To turn on the Fresh Hold®/Fresh Spin™ option, touch FRESH HOLD.
4 5 Touch this button to access the tools screen. For more appropriate quantity to the wash load E at the proper time. See the “Using the Dispensers” section for information Use this screen to select cycle, settings, options, etc. D on using the dispenser. 7 START/PAUSE BUTTON REMOTE ENABLE Touch and hold toBUTTON start, or touch to pause a cycle.
GENERAL INFORMATION Model & Serial Number Location Model & Serial Number Label Location Figure 1 - Model / Serial Number Wiring Diagram Location Wiring Diagram located under Top Panel taped to rear top bracket ACU Figure 2 - Wiring Diagram Location 1-10 n Whirlpool & Maytag Front-Load Washers
GENERAL INFORMATION Model & Serial Number Nomenclature MODEL NUMBER W F W 9620 H C 0 INTERNATIONAL SALES OR MARKETING CHANNEL BRAND W = Whirlpool; M = Maytag ACCESS F = Front Load; T = Top Load PRODUCT W = Washer; C = All-In-One FEATURE SET Higher number represents higher feature set YEAR OF INTRODUCTION H = 2018 COLOR CODE W = White; C = Chrome Shadow; BK = Black ENGINEERING CHANGE 0 = Basic Release; 1 = First Revision SERIAL NUMBER C 8 25 10000 PRODUCTION SITE C = CLYDE, OH YEAR OF PRO
GENERAL INFORMATION CLEANING THEofDRAIN PUMP FILTER/ 4. Remove large clumps lint by hand from the filter and place lint in a suitable waste container. Remove remaining DRAINING RESIDUAL WATER (cont.) residue from the filter by rinsing with water. 4. Remove large clumps of lint by hand from the filter and place lint in a suitable waste container. Remove remaining residue from the filter by rinsing with water.
GENERAL INFORMATION Product Specifications ELECTRICAL Voltage : 120 VAC Hertz : 60 Hz Amps : 15-20 Amps Service PRIMARY FEATURES* Capacity : 4.5, 4.8, 5.0 cu. ft. (Maytag) 4.3, 4.5, 5.0 cu. ft.
GENERAL INFORMATION Notes 1-14 n Whirlpool & Maytag Front-Load Washers
DIAGNOSTICS & TROUBLESHOOTING Section 2: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the “Whirlpool & Maytag Front-Load Washers.
2-2 n Whirlpool & Maytag Front-Load Washers Pressing each “HOW to wash” button turns off each corresponding indicator. HOW to wash WHAT to wash Figure 1 - Whirlpool Control Panel - Console Models Power button: press once to exit service diagnostic mode and return to standby mode. Pressing each “WHAT to wash” button turns off each corresponding indicator. (buttons to use when entering Service Diagnostic Mode & Tests) Option buttons: press each button once to turn off its respective indicator.
Figure 2 - Maytag Control Panel - Console Models Pushing the EXTRA POWER button turns off the EXTRA POWER light. NOTE: On some models, this is the Control Lock button. Press once to turn off the “key” icon on the seven-segment display. Option buttons: press each button once to turn off its respective indicator. Press each modifier, option, or connectivity button once to turn off its respective display segment or indicator.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Abbreviations Service Diagnostic Mode ACU: Appliance Control Unit IF: Interference Filter HMI: Human-Machine Interface These tests allow service personnel to test and verify all inputs to the machine control electronics. You may want to do a quick and overall checkup of the washer with these tests before going to specific troubleshooting tests.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Unsuccessful Activation If entry into Service Diagnostic mode is unsuccessful, refer to the following indication and action: Indication: None of the indicators or display turn on. Action: Select any cycle. ¾¾ If indicators come on, check the functionality for the three buttons used to activate the Service Diagnostic mode. Verify that the button responds and a beep sound is heard when pressed (make sure button sounds are active).
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Load Test and Quick Service Cycle Commanding Functions ‘On’ and ‘Off’ in Load Test NOTE: The Service Diagnostic mode must be activated before entering the Load Test and Quick Service Cycle; see procedure on page 2-4. If, at any point, the user presses the POWER button, the washer exits to standby mode. With the desired function number on the seven segment display, the function can be turned ON by pressing the START button.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics Quick Service Cycle Chart NOTE: Each step may have a brief pause before the load turns on. NOTE: When the Quick Service Cycle is activated, the seven-segment display will flash “012.” Step Washer Function Recommended Procedure Est. Duration 1 Lock Door If door does not lock, see TEST #4: Door Lock System, page 3-11. 10 sec. 2 Drain (if necessary) If drain pump does not turn on, see TEST #8: Drain/Recirculation Pump, page 3-15.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool & Maytag Console Diagnostics FAULT/ERROR CODES (Refer to fault/error code charts beginning on page 2-13.) Fault/Error Code Display Method Fault codes are displayed by alternately showing F# and E#. All fault codes have an F# and an E#. The F# indicates the suspect System/Category. The E# indicates the suspect Component system. Up to ten (10) Fault/Error codes may be stored.
DIAGNOSTICS & TROUBLESHOOTING OPERATING INSTRUCTIONS Whirlpool LCD in Door Diagnostics Control Panel and Features Figure 1 - LCD Screen in Door Home 2 Remote Enable 5 4:28 3:15 What to Wash REGULAR Temperature WARM Power 1 Favorites How to Wash NORMAL Spin Speed EXTRA FAST LCD Screen 3 4 Auto Dry Dry Tools 6 Start/Pause 7 NOTE: The control panel features a sensitive surface that responds to a light touch of your finger.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCD in Door Diagnostics WARNING DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCD in Door Diagnostics SERVICE DIAGNOSTIC MODE TESTS (Continued) Component Activation The Component Activation screen includes a list of loads that can be tested. Select the appropriate row and touch once to toggle the load ON, touch again to toggle OFF. NOTE: The door will lock whenever a load is turned ON. The door will unlock when the load is turned OFF. Scroll down and select the component as follows: IMPORTANT: Activate only one component at a time.
DIAGNOSTICS & TROUBLESHOOTING Whirlpool LCDTECHNICIAN’S in Door Diagnostics FOR SERVICE USE ONLY SERVICE DIAGNOSTIC MODE TESTS (Continued) DIAGNOSTIC TESTSMode (cont.) • Turn “Quick Service Cycle 1” On SERVICE (see table below) ExitMODE Service Diagnostic by scrolling to the top and pressing the < button in the top left corner of the screen twice, • Turn “Quick Service Cycle 1” Off and then pressing the HOME button.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Fault Error Codes Fault/Error Code Display Method WARNING Fault codes are displayed by showing F#E#. The F# indicates the suspect System/Category. The E# indicates the suspect Component system. The fault codes below may be indicated under various conditions and can be accessed through Service Diagnostics. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Fault Error Codes Fault/Error Code Chart (continued) Code Description Explanation and Recommended Procedure F3E6 Accelerometer Fault Fault is displayed if the Accelerometer failed self test or experienced orientation error. Replace the Appliance Control Unit (ACU). F4E1 Wash heater relay error or no feedback signal. Error is generated when the ACU cannot detect the temperature rise of the wash heater. • See TEST #9: Wash Heating Element, pg. 3-16.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Fault Error Codes Fault/Error Code Chart (continued) Code Description Explanation and Recommended Procedure F7E2 Motor Control/Internal Fault Fault is displayed when the ACU has detected a problem with the motor. Try recycling power to washer. • Check harness continuity and connections between ACU and motor. • Check AC and DC supplies. See TEST #1 (ACU Power Check) on page 3-6. • See TEST #3: Motor Circuit, pg. 3-10.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide WARNING TROUBLESHOOTING GUIDE NOTE: Always check for error/fault codes first (pages 2-13 through 2-15) Some tests will require accessing components. See Section 4, “Component Access” for component locations. For detailed testing procedures, refer to Section 3, “Component Testing.” Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide TROUBLESHOOTING GUIDE (continued) Problem Possible Cause Door Won’t Unlock Reset washer. (See page 2-2 for manually unlocking the Misaligned, broken, or overdoor lock system.) tightened door latch. Door lock mechanism not functioning. Won’t Dispense Won’t Fill (Normal water level is only 2.5” to 5” [63.5mm to 127mm] inside tub.) Overfills Drum Won’t Rotate Motor Overheats Won’t Drain No Button Sound No water supplied to washer.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide TROUBLESHOOTING GUIDE (continued) Problem Possible Cause Checks & Tests Water hose installation. Make sure inlet hoses are connected properly and that valves are turned on fully. The hot and cold valves on the washer are labeled. No hot water dispensed. Ensure that household hot water is present at the tap. Minimum 120°F (49°C). Heating element problem. See TEST #9: Wash Heating Element, page 3-16. Temperature sensor problem.
DIAGNOSTICS & TROUBLESHOOTING Console and LCD Troubleshooting Guide TROUBLESHOOTING GUIDE (continued) Problem Possible Cause Poor Wash Oversuds. Performance Please reference Use & Care Guide Incorrect water level. Checks & Tests 1. Verify use of HE detergent. 2. Excessive detergent usage. 3. Check drain hose and filter for obstructions. See “WON’T FILL”, page 2-17. Clothes wet after cycle is complete. 1. Single or tangled items in the washer. 2. Oversuds (see above). 3. See “WON’T DRAIN”, page 2-17.
■ Wait until the drum has stopped rotating – never open the door while the drum is in motion. DIAGNOSTICS & TROUBLESHOOTING ■ Wait until water and laundry have cooled down when washing with high temperatures. Always drain the water before opening the door by: ■ Following the instructions in the “Cleaning the Drain Pump Filter/Draining Residual Water” section. Manually Unlocking the Door WARNING To Unlock and Open Washer Door: To Unlock and Open Washer/Dryer Door: 1.
COMPONENT TESTING Section 3: Component Testing This section provides wiring diagrams, control board specifications, testing procedures and strip circuits for the “Whirlpool & Maytag Front-Load Washers.
COMPONENT TESTING For Service Technician Use Only WARNING DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT TESTING For Service Technician Use Only Wiring Diagram — Whirlpool Washer, LCD in Door Models PRESSURE SENSOR DRUM LIGHT DRY NTC DC HARNESS OUTPUT GND 5 VDC DRY NTC 5 VDC DRUM LIGHT– DRUM LIGHT+ DETERGENT FABRIC LEVEL SOFTENER SWITCH LEVEL SW. 5 VDC DETERGENT OUTPUT 5 VDC FABRIC SOFTENER OUTPUT HOT VALVE VALVE ASSY’S COLD 1 FABRIC SOFT.
COMPONENT TESTING For Service Technician Use Only Wiring Diagram — Whirlpool Washer, Console Models PRESSURE SENSOR DRUM LIGHT DRY NTC DC HARNESS OUTPUT GND 5 VDC DRY NTC 5 VDC DRUM LIGHT– DRUM LIGHT+ DET. LEVEL SWITCH 5 VDC DETERGENT OUTPUT 5 VDC FABRIC SOFTENER OUTPUT HOT VALVE VALVE ASSY’S COLD 1 FABRIC SOFT. BULK PUMP LINE NEUTRAL NEUTRAL NEUTRAL NEUTRAL COLD 2 DETERGENT BULK PUMP NEUTRAL LINE LINE NEUTRAL BAFFLE SOLENOID UPPER HARNESS NEUTRAL LINE LINE NEUTRAL RECIRC.
COMPONENT TESTING For Service Technician Use Only Wiring Diagram — Maytag Washer, Console Models PRESSURE SENSOR DRUM LIGHT DC HARNESS HOT VALVE OUTPUT GND 5 VDC DRUM LIGHT– DRUM LIGHT+ COLD VALVES COLD 1 DRAIN RECIRCULATION PUMP PUMP LINE NEUTRAL NEUTRAL NEUTRAL NEUTRAL COLD 2 NEUTRAL LINE LINE NEUTRAL BAFFLE SOLENOID LINE NEUTRAL DVT FAN LINE NEUTRAL WASH NTC WASH NTC 5 VDC FABRIC SOFTENER OUTPUT 5 VDC DETERGENT OUTPUT 5 VDC WASH HEATER LINE NEUTRAL UPPER HARNESS LOWER HARNESS ACU DET
COMPONENT TESTING For Service Technician Use Only DANGER TEST #1: ACU Power Check This test checks for incoming and outgoing power to and from Appliance Control Unit (ACU). This test assumes that proper voltage is present at the outlet. 1. Unplug washer or disconnect power. 2. Remove top panel to access the machine electronics. 3. Visually check that all connections to the interference filter (IF) are securely connected. See Figure 1, below. 4.
J7-1: Lk, Line Return J7.1Door - Door_Locked FB J7-2:J7.2 Door- Line_Fused Lk, Line Door Lock J7-3:J7.3 Door- Lk, Neutral J8-1: J8.1Valves-Line - Line_MR J8-2: EV1-N J8.2 Cold, - Cold_EV1 J8.3 Cold_EV2 J8-3: Cold, EV2-N J8.1Open - Cond_EV J8-4: J8.1 - HOT_EV J8-5: Hot, EV-N J19-1: HMI -- 12.7_Lim_UI 12.7 VDC J19.1 J19-2: HMI J19.25 -VDC 5V_UI WIN_BUS J19-3:J19.3 HMI - -Data J19.4 - DGND J19-4: HMI - D-Gnd Line PFC J5-1:J5.2 Not-Used J5.1 Not - LINE MR Fused J5-2: Used J3.
¾ If supply voltages are not present, If there is not 15V, replace the ACU. replace the ACU. 11. Unplug washer/dryer or disconnect power. 6. Reassemble all parts and panels. 12. Reassemble all parts and panels. COMPONENT TESTING 7. Plug in washer/dryer or reconnect power. 13. Perform the Service Diagnostic Mode Technician Only Tests on page 5 to verify repairs. For Service 8. Perform the Service Use Diagnostic Mode Tests on pageTEST 5 to verify repair.
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Some buttons do not light indicators: 1. Unplug washer or disconnect power. 2. Remove the top panel to access the ACU and HumanMachine Interface (HMI). 3. Visually check that the HMI and housing assembly is properly inserted into the front console. 4.
COMPONENT TESTING For Service Technician Use Only 6. Check the motor windings. Disconnect the motor harness from the ACU. With an ohmmeter, verify the resistance values as shown below: WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #3: Motor Circuit NOTE: There are two motor sizes available in the washers. One size for 4.3/4.5 cu.ft. drums, the other for 4.8/5.0 cu.ft. drums.
COMPONENT TESTING For Service Technician Use Only 5. Disconnect the J7 connector from the ACU. NOTE: To measure the door lock switch in the “locked” position, plug in washer or reconnect power. Press the POWER button, select any cycle, and then press START. Actuation of the door lock solenoid should be heard after a few seconds. At that point, unplug the washer and disconnect J7 from the ACU and measure resistance across pins (ACU side) according to the following chart.
COMPONENT TESTING For Service Technician Use Only DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. TEST #5: Drum Light (on some models) This test is performed if the drum LED does not light. 1. Unplug washer or disconnect power. 2. Remove the top panel to access ACU. 3.
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COMPONENT TESTING For Service Technician Use Only DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. TEST #7: Water Level Sensor This test checks the water level sensor, ACU, and wiring. NOTE: Usually, if the water level sensor malfunctions, the washer will generate a long fill or long drain error.
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #8: Drain/Recirculation Pump Perform the following checks if washer does not drain. 1. Check for obstructions in the usual areas. Clean and then perform step 2. 2.
5. Remove back panel to access the heating ¾ If there is no continuity, replace the lower element. machine harness and repeat step 2. 6. Disconnect the wire connectors from the 11. With an ohmmeter, measure the resistance heating element. See Figure 8. COMPONENT TESTING across the two pump terminals. Resistance 7. Using an ohmmeter, measure the resistance should be 20–30For Ω. Service Technician Use Onlyelement terminals. across the two heating ¾ If the reading is infinite (open), replace the 8.
¾ If connector is not inserted properly, ¾ Perform the Service Test Cycle reconnect J15 and repeat step 2. on page 5 to verify repair. 6. Remove connector J15 from the ACU. TESTING With an ohmmeter, measure the resistance Water TemperatureCOMPONENT Controls across pins 5 and 6. ✓ Heating Element – Test #8 For Service Technician Use Only 7. Resistance should be 20–30 Ω ✓ Temperature Sensor – Test #9 when the pump is at room temperature.
COMPONENT TESTING For Service Technician Use Only Cold Valve 2 WARNING Cold Valve 1 Hot Valve 1 Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #11A: Single Dose Dispenser Perform the following checks if the washer will not dispense detergent, bleach, or fabric softener. 1. Check water supply to washer. Check water hose connections to and inside the washer. 2.
COMPONENT TESTING For Service Technician Use Only ¾¾ If there is continuity, go to step 7. ¾¾ If there is no continuity, replace the upper machine harness and repeat step 2. 7. With an ohmmeter, measure the resistance across pins 1 & 3 of the pump connector. Resistance should be between 1.6 to 1.96 kΩ. ¾¾ If the resistance is infinite (open), replace the dosing pump. ¾¾ If the resistance is in the correct range, go to step 8. 8. If the preceding steps did not correct the problem, replace the ACU. a.
COMPONENT TESTING For Service Technician Use Only 3. Check that the dispensing hose connections to the Drain/ Recirculation Pump and to the dispenser tank(s) are not kinked, unattached, or clogged. ¾¾ Remove the top panel, console, and bulk dispense drawer. Remove the bellow’s wire retainer and front panel to allow access to the metering support bracket. 4. Check/clean recirculation nozzle for lint accumulation.
COMPONENT TESTING For Service Technician Use Only WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #12B: Drawer Bulk Dispenser Level Sensing (on some models) NOTE: This procedure applies to both single and dual reservoir systems. Perform the following checks if the washer cannot detect the level of the detergent or softener in the reservoir. 1.
COMPONENT TESTING For Service Technician Use Only ¾¾ If there is continuity, go to step 7. ¾¾ If there is no continuity, replace the upper machine harness and repeat step 2. 7. With an ohmmeter, measure the resistance across the two fan terminals. Resistance should be 1.78 to 2.3 K Ω. ¾¾ If the resistance is far out of range or open, replace the vent fan assembly. ¾¾ If the resistance is in the correct range, go to step 8. 8. If the preceding steps did not correct the problem, replace the ACU. a.
COMPONENT TESTING For Service Technician Use Only 6. With an ohmmeter, measure the resistance across the two solenoid terminals. Resistance should be less than 10 MΩ. ¾¾ If the resistance is infinite (open), replace the solenoid. ¾¾ If the resistance is in the correct range, go to step 8. 7. If the preceding steps did not correct the problem, replace the ACU. a. Unplug washer or disconnect power. b. Replace the ACU. c. Reassemble all parts and panels.
COMPONENT TESTING For Service Technician Use Only ¾¾ If the resistance is far out of range or open, replace the Heater Channel Assembly. NOTE: The dry heater element cannot be replaced separately from the Heater Channel Assembly. WARNING Dry Heating Element Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 1 - Dry Heating Element 8.
COMPONENT TESTING For Service Technician Use Only WARNING THERMISTOR SENSOR RESISTANCE Approx. Temperature Approx. Resistance 122 50 7.2 140 60 5.0 158 70 3.5 176 80 2.5 Electrical Shock Hazard Disconnect power before servicing. 194 90 1.8 212 100 1.3 Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 248 120 0.7 302 150 0.4 ¾¾ If the resistance is infinite or close to zero, go to step 4.
COMPONENT TESTING For Service Technician Use Only 6. With an ohmmeter, measure the resistance across the two blower motor terminals (see Figure 1). Resistance should be 9.0–10.6 Ω. WARNING Blower Motor Connector Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Blower Motor TEST #17: Dry Blower Motor (on some models) This test checks the dry blower motor and wiring. 1.
COMPONENT ACCESS Section 4: Component Access This section provides service parts, assemblies, and component locations for the “Whirlpool & Maytag Front-Load Washers.
COMPONENT ACCESS Removing the Top Panel WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Top Panel 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3. Disconnect hot and cold water inlet hoses and remove the drain hose from the standpipe or laundry tub. 4.
COMPONENT ACCESS Removing the Rear Panel WARNING Electrical Shock Hazard Disconnect power before servicing. To Remove the Rear Panel 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3. Disconnect hot and cold water inlet hoses and remove the drain hose from the standpipe or laundry tub. 4. Using either a ¼” hex-head, or T20 Torx driver, remove the fourteen (14) screws securing the rear-top panel to the washer (illustrated in Figure 1).
COMPONENT ACCESS Removing the Water Level Switch 7. Twist Water Level Switch 90 degrees to remove from side panel. 8. Remove the hose from the pressure switch (see Figure 1). 9. Reverse procedure to reinstall water level switch. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Water Level Switch 1. Unplug washer or disconnect power. 2. Turn off water supply to washer.
COMPONENT ACCESS Removing the RFI Filter 6. Unclip the harness clip and slide RFI Filter to disengage tabs from top of rear bracket. Remove RFI filter (see Figure 1). 7. With filter removed, disconnect the two (2) AC input terminals and the one AC output connector. Remove RFI filter from washer. WARNING Electrical Shock Hazard Disconnect power before servicing. Line Output Neutral Output Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing the Drum Light (on some models) WARNING 6. Unclip the three (3) harness clips (see Figures 1 & 2). Drum Light Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unclip Harness Clip Figure 2 To Remove the Drum Light (on some models) 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3.
COMPONENT ACCESS Removing the DVT Fan/Vent Assembly (on some models) WARNING 6. Disconnect baffle solenoid or fan connector (see Figure 2). NOTE: Baffle Solenoid is shown in figure below. Some models may have a fan in the DVT enclosure instead of a baffle solenoid. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing the Water Inlet Valves WARNING Hot Valve Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Water Inlet Valves (Hot & Cold) 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3. Disconnect hot and cold water inlet hoses and remove the drain hose from the standpipe or laundry tub. 4.
COMPONENT ACCESS Removing the Appliance Control Unit (ACU) WARNING 10. Open the three (3) connector covers (as shown in Figure 2) and disconnect all connectors from the ACU. NOTE: Although, the connectors are keyed, it may be advisable to take pictures of the connectors for reference. Electrical Shock Hazard Disconnect power before servicing. Upper Cover Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing the Top Rear Bracket See page 4-8, “Removing the Water Inlet Valves,” for the following three steps: 8. Disconnect the hot and cold water inlet valve harnesses. 9. Remove the screws securing the water inlet valves to the rear bracket. 10. Rotate the valves to disengage from the rear bracket and push them into the cabinet. IMPORTANT: Do not stress the hose fittings on the dispenser. 11.
COMPONENT ACCESS Removing the Wash Heater/Thermistor Assembly Reinstallation Notes 1. For reinstallation, make sure the new heater is going to be put underneath the clamp that is fixed on the bottom of the tub. 2. Make sure the heater is torqued down to 4.5Nm ± 0.5Nm. 3. Turn the drum slowly after the new heater has been installed, to make sure the heater is not touching the drum. 4. Run cycle for leak testing. WARNING Electrical Shock Hazard Disconnect power before servicing.
COMPONENT ACCESS Removing the Dryer Heating Channel Assembly (some models) 10. From the rear of the washer, using a Phillips screwdriver, loosen the clamp screw securing the heater channel to the condenser duct. See Figure 2. WARNING Dry Heater Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Clamp Screw Figure 2 To Remove the Dryer Heating Channel Assembly (on some models) 1.
COMPONENT ACCESS Removing the Condenser Duct Assembly (on some models) WARNING Condenser Duct Assembly Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Remove Screw & Washer To Remove the Condenser Duct Assembly (on some models) 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3.
COMPONENT ACCESS Removing the Door Assembly WARNING 3. Open center hinge and disconnect door harness (see Figure 2). 4. Using a T25 Torx driver, remove the ground wire screw (see Figure 2). 5. Using a T25 Torx driver, remove the four (4) screws (circled in Figure 2) securing the door hinge to the front panel. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
COMPONENT ACCESS Removing the Door Lock Assembly WARNING 6. Reach in through the opening between the front panel and bellows and pull out the door lock assembly. See Figure 2. Door Lock Connector Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Door Lock Assembly 1. Unplug washer or disconnect power. 2. Open washer door. 3.
COMPONENT ACCESS Removing the Front Console 6. Using a T20 Torx driver, remove the two (2) screws on both sides of the dispenser drawer opening (see Figure 1). WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Remove 2 Screws To Remove the Front Console 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3.
COMPONENT ACCESS Removing the Front Panel WARNING Electrical Shock Hazard Disconnect power before servicing. All Washers: 9. Using a small screwdriver or a pair of long-nosed pliers, pull the tension spring on the retaining wire out from around the front of the bellows and remove the wire. Detach the bellows from front panel. 10. Using a 1/4” nut driver, remove the four (4) screws at the bottom of the front panel. See Figure 2. 11.
COMPONENT ACCESS Removing the Single Dose Dispenser Assembly WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 7. Perform the procedures on page 4-17, “Removing the Front Panel” prior to performing the following steps. 8. Reaching in from the front of the washer. Slide the “Dispenser Assembly Hose” clamp away from the dispenser. See Figure 1. 9.
COMPONENT ACCESS Removing the Direct Drive Motor WARNING 8. While the rotor is blocked, use a ratchet and a 5/8” hex head bit to loosen the rotor bolt as shown in Figure 2. NOTE: The same procedure must be performed when reattaching the rotor during reinstallation. Place screwdriver against left-edge. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Direct Drive Motor 1.
COMPONENT ACCESS Removing the Bulk Dispense Assembly (on some models) 8. Using a ¼” nut driver, remove the six (6) screws illustrated in Figure 2, securing the Metering Support Bracket to the cabinet. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 2 To Remove the Bulk Dispense Assembly (on some models) 1. Unplug washer or disconnect power. 2.
COMPONENT ACCESS Removing the Bulk Dispense Assembly (on some models) To Remove the Dosing Pumps To Remove the Level Sensors The Detergent and Fabric Softener Dosing Pumps are located on the back of the Metering Support Bracket as illustrated in Figure 4. They are both held in place by a slide and lock mechanism. The Detergent and Fabric Softener Level Sensors are located at the bottom of the Metering Support Bracket as illustrated in Figure 6. They are both held in place by a slide and lock mechanism.
COMPONENT ACCESS Removing the Drain/Recirculation Pumps 9. Slide off hose clamps and remove the recirculation pump hose, the drain hose, and the tub to pump hose (see Figure 2). WARNING Electrical Shock Hazard Disconnect power before servicing. Disconnect Pump Hoses Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Pull-Up Grommet Pins To Remove the Drain/Recirculation Pumps 1. Unplug washer or disconnect power. 2.
COMPONENT ACCESS Removing the Tub Assembly WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To Remove the Tub Assembly 1. Unplug washer or disconnect power. 2. Turn off water supply to washer. 3. Disconnect hot and cold water inlet hoses and remove the drain hose from the standpipe or laundry tub. 4.
COMPONENT ACCESS Notes 4-24 n Whirlpool & Maytag Front-Load Washers
CONNECTIVITY Section 5: Connectivity This section provides connectivity setup, download, installation, and troubleshooting for the “Whirlpool & Maytag Front-Load Washers.
CONNECTIVITY Internet Connectivity Guide Get the App and Get Connected With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at: www.whirlpool.com/connect In Canada, visit www.whirlpool.ca/connect and click on the Whirlpool® Connected Appliances link. INITIAL SET UP IMPORTANT: Proper installation of the appliance prior to use is the customer responsibility. Be sure to read and follow the Installation Instructions that came with the appliance.
CONNECTIVITY Connectivity Troubleshooting Troubleshooting Guide Connection Status Console Indicator Lights Washer is not connected • Smart Grid (Connected) status indicator is OFF Washer is attempting to connect to home WiFi router • Smart Grid (Connected) status indicator is blinking slowly Washer is connected to home WiFi router, but Whirlpool™ app or Smart Grid functions do not work • Smart Grid (Connected) status indicator is blinking Washer is connected to home WiFi router, and the Whirlpool™
CONNECTIVITY Notes 5-4 n Whirlpool & Maytag Front-Load Washers
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER): PHONE: 1-800-851-4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS: www.servicematters.
Whirlpool & Maytag Front-Load Washers W11169652A
