Full Policy

Service Contract - Repair Plan - Contracts Purchased Between 05/12/2017 - Present pg 1 of 4
This document sets forth the entire Contract between the Service
Contract Administrator and Obligor, hereinafter referred to as
We, Us and Our, and the Purchaser, as You and Your. No
representation, promise or condition herein shall modify these terms.
AIG WarrantyGuard, Inc. (“AWG”) is contractually obligated to
You to provide service under this Contract where in accordance
with and as allowed by state law. If this Contract is purchased
in Florida or Oklahoma, AIG Warranty Services of Florida, Inc.
(“AWSF”) is contractually obligated to You to provide service under
this Contract. AWG, (800)-343-4441 and AWSF, (800)-250-3819
can be contacted at 650 Missouri Avenue, Jeffersonville, IN 47130.
AIGWG and AWSF collectively referred to as AIG.
1. WHAT IS COVERED. We will furnish labor, parts, and/
or replacement equipment (or pay for same) necessary to repair
operational or mechanical breakdowns of the Product(s) listed on
the Certificate of Coverage, provided such service is necessitated by
Product failure during normal usage. The Product(s) specified and
covered includes only equipment as originally configured. Coverage
also applies to the parts and accessories that are necessary to the
covered Product’s functionality, but does not apply to accessories
that are used in conjunction with or to enhance the performance of
the covered Product(s).
Food Loss: You will be reimbursed for food losses resulting from the
operational or mechanical failure of Your refrigerator or freezer up to
$250 per appliance over the life of the Service Contract.
2. TO OBTAIN SERVICE. If service is needed, prior authorization
is required by contacting the toll free number shown on the front of
this Contract, 24 hours a day, 7 days a week, and explain the problem.
3. WAIT PERIOD. NO WAIT PERIOD IS REQUIRED IF THE
COVERED PRODUCT IS UNDER MANUFACTURER’S
WARRANTY OR UNDER THE COVERAGE OF ANOTHER
EXTENDED SERVICE CONTRACT AS OF THE DATE THIS
CONTRACT IS PURCHASED. IF THE MANUFACTURER’S
WARRANTY OR OTHER EXTENDED SERVICE
CONTRACT HAS ENDED BEFORE THE PURCHASE DATE
OF THIS CONTRACT, A SIXTY 60 DAY WAIT PERIOD IS
REQUIRED. CLAIMS OR LOSSES THAT OCCUR PRIOR
TO OR DURING THE WAIT PERIOD ARE CONSIDERED
PREEXISTING CONDITIONS AND ARE NOT COVERED
BY YOUR CONTRACT.
4. AVAILABILITY OF SERVICE. Neither Us nor the Dealer,
Manufacturer, or Retailer shall be liable for any damages whatsoever
arising out of delays, either before or after a day or time of service is
agreed upon.
5. PRODUCT REPAIR PARTS. If the product or a unit,
component, part or subassembly require repair, We may, at Our
option and discretion, repair or exchange it with an comparable
product, unit, component, part or subassembly that is new or
refurbished. Genuine factory parts will be used whenever possible.
6. ACCESSIBILITY OF PRODUCT. If service is required, You
agree to make the product reasonably accessible to the repair person.
If the product is not accessible, the repair person will have the option
of declining to provide service or assessing You an additional charge
for making the product accessible, commensurate with the difficulty
in working on the product.
7. PARTIAL PAY PLANS. Partial Pay Plans are defined as fixed
term Plans not paid in full at the time of initial purchase. For Partial
Pay Plans, if payment is not received by the specified date(s), Your
Contract will be suspended until payment is received and is subject
to cancellation as provided in Section 18. This Contract must be paid
in full prior to services being rendered.
8. IMPORTANT NOTE. Repairs recommended by the repairing
facility not necessitated by mechanical breakdown are not covered
unless specifically authorized by Us. We reserve the right to inspect
the covered product(s) prior to coverage or during the coverage
period. Model number, serial number and date of purchase of all
Products to be covered must be provided to execute application for
service. If You request a service call for a non-covered repair or “no
failure found” diagnosis is determined for the same problem on a
second trip, You may be responsible for all costs associated with
the repair/call. In the event You are unable to meet the servicer for
an onsite repair, You must call to cancel the appointment one (1)
business day prior to the agreed upon time of service or You may
be responsible for paying the second trip charge for the subsequent
rescheduled repair. This Contract must be paid in full prior to
services being rendered.
9. TIME FOR SERVICE. Service will be performed during
the hours of 8:00 a.m. to 5:00 p.m. local time Monday through
Friday, excluding holidays or during the hours of operation of the
participating service provider. Any additional costs above the service
providers authorized hourly rate (premium or overtime charges) or
after hours service will be at Your expense with exception of health
related or severe weather related emergencies.
10. SERVICE EVENT. After We authorize Your claim, We will
at Our option complete the lesser of (a) the repair of Your Product
with new or refurbished parts, or (b) Exchange or Buyout Your
Product as provided in Section 20. The decision to repair Your
Product or Exchange or Buyout will be made solely by Us. If Your
Product requires repair, service will be provided by an authorized
service provider. You may be asked to provide proof of purchase as
a condition for receiving service under this Service Contract. Your
original, itemized purchase receipt should be kept with this Contract.
Non-itemized billing statements will not be accepted.
11. SUBCONTRACTING. Service will be performed by an
authorized service providers.
12. UNABLE TO REPAIR. If We determine that We are unable to
repair Your Product or We determine that a replacement is necessary,
We will Exchange or Buyout Your Product as provided in Section
20. In all cases where parts or technical information are on extended
backorder for a minimum of forty-five (45) calendar days, We will
determine if an Exchange or Buyout will be made. All contractual
obligations for the specified Product are fulfilled, in lieu of repairs,
upon Exchange or Buyout of Your Product.
13. SERVICE FEE. If this is a Service Fee plan, as identified on
the Certificate of Coverage You must pay the Service Fee amount
for each service call per Product referenced on the Certificate of
Coverage. The Service Fee is for each occurrence where We approved
the service appointment. A separate Service Fee is required for each
Product repaired. No additional Service Fee will be required if same
service performed on same Product within a 90 day period. We will
collect Service Fee at the time of schedule service.
14. RENEWABILITY. This Contract is renewable at Our sole
discretion. If You wish to renew this Contract, please call the toll free
number listed on the front of this Contract.
15. LIMITATIONS OF COVERAGE – This Contract Does Not Cover:
A. Any product located or manufactured for use outside the
continental United States, Alaska or Hawaii (US Only).
B. Service required as a result of any alteration of the equipment, or
repairs made by anyone other than an authorized service provider.
This would include any unauthorized alterations made by You to
the Product.
C. Damage or other equipment failure due to causes beyond Our
control including, but not limited to, repairs necessary due to operator
negligence, the failure to maintain the equipment according to the
owner’s manual instructions, accident, mishandling, vandalism, theft,
fire, flood, wind, freezing, power failure, inadequate power supply,
unusual atmospheric conditions, or acts of war or acts of God.
D. Service necessary because of improper storage, improper
ventilation, any utilization of the equipment that is inconsistent
with either the design or the way the manufacturer intended the
equipment be used.
E. Any and all cases in which the manufacturer of the equipment
would not honor any warranty regarding the equipment.
F. Products used in a commercial environment, which is defined as
nonresidential, multiuser, communal or industrial use. Equipment
used in recreational vehicles, boats, group homes, animal shelters,
donated product or not for profit environments is not covered.
G. Cosmetic defects, damage, or failures of non-operational
components that do not inhibit the proper operation and performance
of the covered items.
H. Consumable items, defined as any part that is considered
consumable by the manufacturer or any item that is designed to be
consumed (wear out) during the life of the Product, regardless if it is
consumer replaceable or not. Consumable items include, but are not
limited to: For Appliances: belts and bags, drip pans or grates, light
bulbs, lamps, filters, remotes and batteries.
I. Repairs to Product, including parts, or Product replacement covered
by the manufacturer’s warranty, manufacturer’s recall, or similar
manufacturer’s incentive or repair program (regardless of whether or
not the manufacturer is doing business as an ongoing enterprise).
J. Consequential damages as a result of malfunctioning of or damage
to an operating part of the covered equipment, or damages as a result
of any repairs or replacements under this agreement.
K. Damages caused by delays in rendering service or loss of use
during the period that the product is awaiting parts.
L. Damage or failure caused by animals or insects.
M. Damage or failure caused by bodily fluids, including but not
limited to urine and vomit.
N. Operational or mechanical failure which is not reported prior to
expiration of this Contract or within 30 days of product failure.
O. Refurbished equipment, equipment sold without a manufacturer’s
warranty or sold “as is”.
P. Normal, periodic or preventative maintenance, including but not
limited to customer education, adjustments, and cleanings.
Q. Loss or damage as a result of violation of existing federal, state
and municipal codes including repairs to products not complying
with said codes.
R. Pre-existing conditions, incurred prior to the effective date
of coverage, and known to You. This includes situations where
the Product was not taken out of the box or utilized prior to
manufacturer warranty expiration and a failure is discovered upon
removal or use during Our coverage.
S. Equipment where the serial plate attached to the equipment is
removed, defaced or made illegible.
T. Non failure problems that do not require parts and intermittent
issues. Subsequent trip charges may need to be paid by You if a second
“no failure found” diagnosis is determined based on the same problem.
U. Transit or delivery damage, damage caused by packing, unpacking,
assembly, installation, or removal. Short circuit, loss of use, parts or
labor covered under the manufacturer’s warranty, lack of maintenance,
bodily injury, pre-existing conditions, manufacturer’s recall, periodic
checkups or maintenance. We will not pay for adjustments or repairs
required because of conditions at your location.
V. Damage resulting from unauthorized repair; or electrical wiring
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