System information

Chapter 3: Administering Amanda 27
Recording Company Greetings
As system administrator, it is your job to record the greetings for mailbox 990 (the
Company Greeting mailbox), mailbox 991 (the Caller Instructions mailbox), and mailbox
411 (the Employees Directory mailbox). See “Appendix A: Setup Sheets” on page 39 for
greeting worksheets.
Recording the Company Greeting
Mailbox 990, known as the Company Greeting mailbox, is the first mailbox that Amanda
uses to process an incoming call. Its current greeting is the first thing that the caller hears.
By default the current greeting is Greeting 1, but you can change the current greeting
manually or schedule it to change.
The default security code for this mailbox is 990. You should change the security code to
something else as soon as possible.
To record the initial or company greeting:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + the greeting number (1-3) + + record the message +
After any recording:
Sample Greetings for Mailbox 990
The following greetings show that Amanda can vary how she greets your callers
depending on the time of day or the time of year.
Greeting 1: Workday Greeting
“Hello, thank you for calling Company Name.”
If your business hours are 8
A
.
M
. to 5:30
P
.
M
., start playing it at 8
A
.
M
. Monday through
Friday.
Greeting 2: After-hours Greeting
“Thank you for calling Company Name. Our office is now closed.”
To Dial
Review the recording
Rerecord
Add to the end of the recording
Cancel the recording
Save the recording