System information

28 Installing and Administering Amanda@SOHO
Start playing it at 5:30
P
.
M
. Monday through Friday.
Greeting 3: Holiday Greeting
‘Thank you for calling Company Name. You have reached us on a company holiday. Our
staff wishes you a safe and happy holiday.’
Start playing it at 8:01
A
.
M
. on holidays.
Recording Caller Instructions
Mailbox 990 redirects Amanda to mailbox 991, known as the Caller Instructions mailbox.
Amanda plays a greeting from the Caller Instructions mailbox (by default, Greeting 1)
after the company greeting. Typically, it provides a list of options for reaching
departments or listening to information. Its security code is 991, which should be changed
as soon as possible.
The greeting can tell the caller the actual mailbox extension numbers to be dialed or
provide a menu of single-digit options. When the caller selects an option number from the
menu, Amanda automatically dials the extension associated with that option. To learn how
to set up a menu, see “Creating Menus” on page 29. If you create a menu for this mailbox,
create the same menu for mailbox 990 as well. This allows customers to go to a menu
option before the greeting provides the list—as frequent callers will want to do.
N
OTE
: The caller instructions are very important, because Amanda plays them
whenever she has no other specific instructions.
To record the caller instructions:
(For login instructions, see “Logging into Amanda” on page 7.)
+ + the greeting number (1-3) + + record the message +
Sample Instructions for Mailbox 991
The following are samples of greetings for the Caller Instructions mailbox (usually 991).
Greeting 1: Instructions (during office hours)
Most companies use only Greeting 1 for mailbox 991
Example 1
“To reach the person you are calling, enter that person’s extension. For information about
our company, products, and services, press 1. For customer support, press 2. For sales,
press 3. For accounting, press 4. To access the employee directory, enter 411. To reach an
Operator, press 0 or stay on the line.”
Example 2
“For Sales, please press 1; for Service, press 2; for Administration, press 3; for Office
Hours, press 4. If you know your party’s extension, you can enter it at any time or remain
on the line for an operator.”