Cingular Communication Manager Help
Table Of Contents Introduction ............................................................................................................1 Communication Manager Overview ......................................................................3 How the Cingular Communication Manager Works................................................4 Installation and Setup ............................................................................................5 System Requirements .....................................
Cingular Communication Manager Help Signal Strength Indicator...................................................................................... 22 Connect/Disconnect............................................................................................. 22 VPN Connect Button ............................................................................................ 22 Locations Button ...................................................................................................
Table Of Contents Using a Smart Card or Other Certificate............................................................. 45 Connecting to GSM Networks .............................................................................47 How to Connect to The Cingular EDGE/GPRS/UMTS Network.........................47 Connecting to the Cingular GSM Circuit Data (CSD) Network ............................49 Using the correct GSM Profile ..................................................................................
Cingular Communication Manager Help Network Profiles Window ........................................................................................75 List of Network Profiles ....................................................................................... 75 Network Profile Information ............................................................................... 76 Add button............................................................................................................
Table Of Contents Application Launcher Window ................................................................................94 File to Launch........................................................................................................ 94 Browse for Launched File .................................................................................... 94 Parameters for Launched File .............................................................................. 94 Test Launched File..................
Cingular Communication Manager Help Do Not Use VPN................................................................................................. 111 Use Existing VPN Profile ................................................................................... 111 Client.................................................................................................................... 111 Profile................................................................................................................
Table Of Contents Troubleshooting Guide ...................................................................................... 125 Numbered Errors.....................................................................................................125 Error 619 .............................................................................................................. 125 Error 630 ..............................................................................................................
Introduction Welcome to the world of wireless connectivity and thank you for choosing Cingular as your service provider. Within this User Guide, you will find the information that you need to connect to your Email, the Internet, and even your corporate intranet using the Cingular Communication Manager software. Communication Manager 5.1 serves as an upgrade not only to earlier versions of Cingular Communication Manager, but also to Cingular's legacy Connection Manager software.
Communication Manager Overview Cingular Communication Manager simplifies access to Cingular's wireless data network – integrating access to both high-speed WiFi and nationwide GSM - into a single, easy-to-use software package. With Cingular Communication Manager, there are no confusing configuration options and no complex network jargon. We have designed this for you and hope that you enjoy your experience. Cingular Communication Manager is more than just a data connectivity tool.
Cingular Communication Manager Help How the Cingular Communication Manager Works Cingular Communication Manager is pre-configured to prefer WiFi Profiles over GSM (EDGE, GPRS, UMTS, CSD) Profiles to ensure that you get the best available Cingular connection for your particular location. This means that: • When a WiFi network (which has been saved as a profile by you or by Cingular) becomes available, Cingular Communication Manager will take action based on the connection settings in the WiFi profile.
Installation and Setup System Requirements The system requirements for basic installation and operation of Cingular Communication Manager are shown in the table below. Windows 98 SE Windows Me 233 MHz 233 MHz 233 MHz 300 MHz RAM 128 Mb 128 Mb 128 Mb 256 Mb Hard Drive Space 30 Mb 30 Mb 30 Mb 30 Mb Internet Explorer IE 5.5 IE 5.5 IE 5.5 IE 5.
Cingular Communication Manager Help Where Do I Get the Software? Communication Manager software is available from one of the following places: On the web: http://www.cingular.com/communicationmanager • It is recommended that you download the software from your computer’s existing wireline Internet connection. • Wireless usage charges apply for wireless downloads. Software CD (Limited availability) • Included in select PC card boxes for PC card customers.
Installation and Setup 4. Follow the on-screen instructions for installation and configuration of the Cingular Communication Manager software. If you are installing from a software CD-ROM: 5. Insert the CD into the CD-ROM drive. 6. If your PC automatically starts running the CD-ROM, follow the on screen instructions for installation and configuration. 7. If your PC does not automatically install the software from the CDROM: a. Open the “My Computer” folder by double clicking the icon on your desktop. b.
Cingular Communication Manager Help conflict with Communication Manager's Wi-Fi management capabilities). The tool will be restarted automatically when you exit Communication Manager. • If you wish to change this setting later, it can be found in the Application tab of the Settings window. Install /Configure Tethered Device If this box is checked, Communication Manager will launch the Device Wizard to install the appropriate drivers for your cellular device as soon as you exit this screen.
Installation and Setup Using the Device Wizard The Device Wizard configures Communication Manager to access a particular wireless device. It may run automatically when the software is first installed (see Post-Install Configuration for more information). However, if you wish to configure a wireless device later, you can access the wizard by selecting Device Wizard from the Tools menu.
Cingular Communication Manager Help Note: Although Communication Manager can communicate with a handset over a Bluetooth connection, it cannot perform Bluetooth pairing automatically (you will have to manually pair the PC and the handset). Connecting the Device Make sure your SIM card is properly inserted in your phone before connecting the phone to the PC. The Device Wizard will ask you to insert or connect the device you wish to configure.
Installation and Setup Connecting Your Wireless Device Cingular Communication Manager supports devices connected to your PC via any of the following methods: • PC Card • USB • Infrared • Bluetooth • Serial For instructions on which method to use and how to make the physical connection between the device and your PC, see your wireless device's user guide. Important The first time you connect a new wireless device, you must run the Device Wizard to configure the software to use the new device.
Cingular Communication Manager Help Inserting a SIM Card The SIM (Subscriber Identity Module) card contains a small amount of memory and a processor to assist in the management of your account information. The SIM card uses contact points to connect with your wireless device. You must take care not to damage the contact points. The orientation notch is used as a reference for properly inserting the SIM card.
Connecting to WiFi Networks How to connect to a WiFi network Note: WiFi service available only on select plans. Contact your Cingular Wireless sales representative or call 1-866-CINGULAR to get more information or subscribe to this service. To connect to a Wi-Fi network, follow these steps: 3. If the Wi-Fi connection window is not already displayed, click the WiFi button to display it now. 4.
Cingular Communication Manager Help Note: If you see a *closed* item in the networks list, this indicates the presence of one or more Closed networks. Connecting to such a network requires the creation of a profile for that network. See How to access a closed network for more information. 6. If the network is encrypted, you will now be prompted to enter an encryption key. If this is the case and you know the required encryption key, enter it and click OK.
Connecting to WiFi Networks Wired Equivalent Privacy (WEP) Unlike a wired local network, a wireless network cannot easily be protected from potential intruders by physical barriers such as walls. Since radio signals travel through physical objects, a potential intruder merely needs to listen with the right equipment to see the traffic traveling across a wireless network. For this reason, public wireless networks typically employ encryption to protect their users.
Cingular Communication Manager Help What else do I need to use WPA? To utilize WPA, you will need a WPA-compliant card and access to a WPAenabled network. Using WPA with Communication Manager Networks that are encrypted with WPA will be noted on the network list. The type of encryption (WPA, WPA-PSK, etc) will also be noted. For WPA encrypted networks, you will also need to utilize an 802.
Connecting to WiFi Networks How to access a closed network To access a closed network in the Cingular Communication Manager, you must set up a Profile for that network. Follow these steps to create a closed Network Profile: 1. Open the Cingular Communication Manager. You will see the main window. 2. Select Edit Connection Profiles from the Connections menu. The Network Profiles window will now be displayed. 3. Select the WiFi heading in the left pane of the network profiles window. 4.
Cingular Communication Manager Help 7. Fill out the remaining fields on this window as instructed by the administrator of the closed network. 8. Click Next to continue to the next page of profile properties. What is an encryption key? An encryption key is a code key used to encrypt data exchanged between an encrypted network and the Cingular Communication Manager. You cannot exchange data with an encrypted network without having the appropriate encryption key.
Connecting to WiFi Networks If you do not know your Cingular wireless mobile number, you can normally find it by selecting Tools>Network Information>GSM>Device from Cingular Communication Manager's main window. Your Cingular Wireless GSM device must be connected to your computer for this number to be displayed. If you are not able to obtain your mobile number from this display, you can obtain it from your Service Agreement, a recent bill, or by contacting Cingular customer care at 1-866490-2666.
Cingular Communication Manager Help • Non-Cingular WiFi Network. You may be attempting to connect to a non-Cingular WiFi network. Additional charges may apply and be billed directly to you by the WiFi network provider. If you believe that your username/password is correct and that your account is setup for roaming access, please contact Cingular technical support at 1-866-490-2666. Options for Connecting to a New Network If Prompt me...
Connecting to WiFi Networks WiFi Connections Interface The main interface for establishing WiFi-based wireless connections is shown below. Click on an area of interest for more information. The WiFi connections window provides available network connection information, connected/disconnected status, and access to various controls and components of the Cingular Communication Manager.
Cingular Communication Manager Help GSM Button Click this button to switch to the GSM Connection Window. Signal Strength Indicator This gauge shows the strength of the signal being broadcast from the currently-displayed network. Stronger signals tend to produce more reliable connections. Note that when no signal is detected, the numerical signal strength displayed below the bars will erroneously display a large negative value rather than "no signal.
Connecting to WiFi Networks Networks Button Click on this button to display the list of WiFi networks that Cingular Communication Manager is currently detecting. Profiles Button Clicking this button opens the Network Profiles window. This window allows you to select and edit profiles for GSM and WiFi networks. For more information on creating and using profiles, please see Network Profiles. The list of Wi-Fi networks Selecting Available Wi-Fi Networks from the Tools menu opens the networks list.
Cingular Communication Manager Help Network This is the Network Signal Set IDentifier (SSID). Essentially this is just a name that is broadcast by a WiFi access point to identify the network. If you see a *closed* item in this column, this indicates the presence of one or more Closed networks. Connecting to such a network requires the creation of a profile for that network. See How to access a closed network for more information.
Connecting to WiFi Networks Beacon Period Wireless access points periodically broadcast a packet called a "beacon" which helps to synchronize communications with connected systems. The number in this column indicates how often (in milliseconds) the beacon is transmitted. Supported Rates A list of all the transmission rates supported by this network. Time First Seen The time of day when Communication Manager first detected this network. Note that this value represents the current session only.
Cingular Communication Manager Help items will not be displayed. Select any item in this section to add or remove the accompanying check mark. The remaining items in the menu are described below: Show Closed Networks When this item is checked, Communication Manager will indicate that one or more closed networks are present by displaying the word *closed* in the WiFi networks list.
Connecting to WiFi Networks WiFi Network Info To view information about a WiFi network you are currently connected to or the WiFi device you are using to connect to that network, select Tools > Diagnostics > WiFi Network Info. The window shown below will appear. For more information, click on the area of the screen shot below that you are interested in. TCP/IP Network Settings This box displays your computer's current network configuration.
Cingular Communication Manager Help DHCP Server The address of the server that assigned your computer's network configuration for the current wireless connection. WINS Server The address of the server (if any) that your computer is using to find the names of computers on a Windows network. Activity The number of packets of data that your computer has sent and received over the WiFi connection since it was established.
Connecting to WiFi Networks Card Settings This box contains information about the WiFi device you are currently using. Fields include the following: MAC address The hardware address of the device. MAC (Media Access Control) addresses are pre-configured by the device's manufacturer and usually cannot be altered. These addresses are used for transferring data by hardware-level protocols such as Ethernet and 802.11.
Cingular Communication Manager Help The WiFi Location Finder The Location Finder allows you to easily locate Cingular Wi-Fi Hotspot locations near to you or in locations that you plan to visit. Using a simple search function or by clicking on the states in a US map, users can quickly identify locations near to them where public WLAN services are available. Location finder's database of hotspots can be updated as part of Communication Manager's normal update process.
Connecting to WiFi Networks Disabling the Windows XP Wireless Network Client By default, Windows XP attempts to manage any Wi-Fi network connections it detects. However, this conflicts with the management functions provided by Cingular Communication Manager (when Wi-Fi support is active). For this reason, Cingular Communication Manager will disable the Windows XP wireless network management tool when launched (if Wi-Fi support is active) and re-enable it on shutdown.
Cingular Communication Manager Help 6. Uncheck Use Windows to configure my wireless network settings. 7. Click OK to close the window. Supported Wi-Fi Adapters 32 Vendor Model Standard Adapter Type 802.1X WPA 2Wire WRLS Tpye II 802.11b PCMCIA card N/A N/A Actiontec WP221P-X 802.11b PCMCIA card N/A N/A Ambicom WL1100B 802.11b PCMCIA card N/A N/A Ambicom (Realtek RTL8180) WL1100B (New Card) 802.11b PCMCIA card N/A N/A Avaya Gold (PC24E H FC) 802.
Connecting to WiFi Networks Avaya PC Silver 802.11b PCMCIA card Yes N/A Belkin F5D6050 802.11b USB N/A N/A Buffalo Air Station WLICB-G54A 802.11g PCMCIA card Yes Yes Buffalo Air Station WLICB-G54A (G54WR) 802.11g PCMCIA card Yes Yes Buffalo Air Station WLICF-OP (WLICF-S11G) 802.11b PCMCIA card N/A N/A Buffalo Air Station WLIPCM-L11GP 802.11b PCMCIA card N/A N/A Cisco Air-PCM-340 802.11b PCMCIA card N/A N/A Cisco Air-PCM-352 802.
Cingular Communication Manager Help 34 D-Link DWL-AB650 802.11ab PCMCIA card N/A N/A D-Link DWL-G650 802.11g PCMCIA card Yes N/A D-Link AG650 802.11ag PCMCIA card Yes Yes Dell Truemobile 1150 802.11b PCMCIA card Yes N/A Dell Truemobile MINI-PCI1150 802.11b Mini-PCI Yes N/A Enterasys RoamAbout 802.11b PCMCIA card N/A N/A Gem-Tek WL-211F 802.11b PCMCIA card N/A N/A Intel Pro/Wireless 2100 3B Mini PCI 802.
Connecting to WiFi Networks Microsoft MN720 802.11g PCMCIA N/A N/A NEC Aterrm WL11CA 802.11b PCMCIA N/A N/A NetGear MA401 Ver2.5 802.11b PCMCIA N/A N/A NetGear MA521 802.11b PCMCIA Yes Yes NetGear WG511 802.11g PCMCIA Yes Yes NetGear WG121 802.11g USB Yes Yes NetGear WG511T 802.11g PCMCIA Yes Yes Network Everywhere NWP11B 802.11b PCMCIA N/A N/A Network Everywhere NWU11B 802.11b USB N/A N/A NTT-ME MN 802.11b PCMCIA N/A N/A Orinoco Gold 802.
Cingular Communication Manager Help SMC SMC2662W V.3 802.11B USB N/A N/A SMC SMC2835W 802.11g PCMCIA Yes N/A Sony PCWA-C150S 802.11b PCMCIA N/A N/A Sony PCWA-C800S 802.11abg PCMIC Yes Yes Sony PCWA-C500 802.11a PCMCIA N/A N/A Sony Ericsson GC79 GPRS/802.11b PCMCIA N/A N/A US Robotics USR5410 802.11g PCMCIA N/A N/A US Robotics USR2210 802.11b PCMCIA N/A N/A ZoomAir 4100 802.
Connecting to WiFi Networks How to access an encrypted network The steps required to connect to an encrypted WiFi network are the same as those required to connect to a non-encrypted WiFi network — until you click Connect. When you click the Connect button, the client will display the following window: In order to proceed, you must do one of the following: • Enter a network encryption key obtained from the administrator of the network you are trying to access. • Configure 802.
Cingular Communication Manager Help 3. Click the Edit button. 4. Switch to the WiFi tab. 5. Enter the new encryption key in both the Network Key box and the Confirm Network Key box. 6. Click the OK button. How to Enable 802.1x Authentication The Cingular Communication Manager allows you to use 802.1x to authenticate against your corporate network or other domain. The Cingular Communication Manager will allow you to use any 802.1x authentication method that is installed on your PC. (Please note that 802.
Connecting to WiFi Networks 4. Click the Edit button. 5. Select the WiFi tab. 6. Select an Authentication method. 7. If you selected a WEP method, you must check Enable 802.1x authentication (if you select WPA, this box will be checked automatically). From the dropdown (see below), select the type of authentication you wish to enable. 8. Select an EAP type per the instructions of the administrator of the network whose profile you are editing. 9.
Cingular Communication Manager Help 802.1x Authentication IEEE 802.1x is an authentication standard that greatly reduces the security vulnerabilities associated with connections to IEEE 802.11 wireless networks. The IEEE 802.11 wireless network standards specify two authentication methods: one that is based on identification of the wireless adapter (open system authentication) and the other that is based on a proof of knowledge of a secret key (shared key authentication). 802.
Connecting to WiFi Networks "Key Size", and click Submit. You may be prompted to allow certificate request, which you should. 10. On the "Certificate Issued" page, click Install this certificate. Again, if asked, please allow installation of the certificates. The "Certificate Installed" page will be displayed after the certificate is successfully installed.
Cingular Communication Manager Help 9. Check Allow authentication using a certificate. 10. Close the configuration dialog by pressing OK. 11. Close the Edit Profiles window by selecting OK. 12. Close the Network Profiles window by selecting Close. To connect to the configured network using EAP-TTLS, re-insert your WiFi card, and connect to the configured network. You may be asked to choose the certificate to use with EAP-TTLS, in which case you should select the one that was issued to you.
Connecting to WiFi Networks FAST Configuration FAST (Fast Authentication via Secure Tunneling) is an authentication protocol developed by Cisco. Its function is to secure your user name and password information by creating an encrypted "tunnel" between Communication Manager and the WiFi network's login server. When you select FAST as the EAP type, you can configure the properties shown below. Click on an area of interest for more information.
Cingular Communication Manager Help TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk Software and Certicom. Its function is to secure your login information by creating an encrypted "tunnel" between Communication Manager and the WiFi network's login server. When you select TTLS as the EAP type, you can configure the properties shown below. Click on an area of interest for more information.
Connecting to WiFi Networks Using a Smart Card or Other Certificate If your computer is running Windows XP, you can select "Smart Card or Other Certificate" as your EAP type for 802.1x authentication. Certificates are digital "proof of identity" documents that are "signed" by a certifying authority. If a network's administrator allows the use of certificates, your computer can present such a certificate as login credentials. The configuration for certificates is shown below.
Connecting to GSM Networks How to Connect to The Cingular EDGE/GPRS/UMTS Network 1. If the GSM connection window is not already displayed, select the GSM tab on the main window. The Cingular Communication Manager software will search for available GSM networks. Once an available network has been detected, you will see the Ready to Connect screen (as shown below): If the main application window is not visible, it may be minimized to appear only in the system tray.
Cingular Communication Manager Help If you have not properly attached and/or configured you wireless device, Communication Manager may display the No Wireless Device message rather than "Ready." 2. The name that appears after "Ready" is the name of the network profile that is currently selected. If this is the profile you wish to use, proceed to step 3. If you would like to select a different profile, open the Select GSM Connection Profile option in the Connections menu.
Connecting to GSM Networks 4. Once you are connected, the Cingular Communication Manager will indicate that you are connected maintain a timer measuring how long you have been connected, as well as display real-time counters of estimated bytes sent and received. A log of past connections may be found by choosing Tools > Diagnostics > Event Viewer. Note: Actual billing will be greater than estimated usage.
Cingular Communication Manager Help Once a GSM/CSD profile has been created, to chose Circuit Data for your connection, just toggle between connection types using the Select GSM Connection Profile section of the Connections menu. For more information on creating and using network profiles, please see Network Profiles. Using the correct GSM Profile Communication Manager comes pre-configured with several profiles that should be used depending on how your device was provisioned.
Connecting to GSM Networks • GSM Connect — Internet: Provides an Cingular private IP address and does allow unrequested data to pass from the Internet to the mobile user. Additional charges may apply. Accelerated Profiles Accelerated connections utilize in-network acceleration/compression technology to provide a faster connection experience. Data acceleration can result in reduced graphics quality.
Cingular Communication Manager Help If you are moving while connected, your wireless connection may drop if signal is lost (approaching -110 dBm). Prior to losing signal your wireless device should start to scan for a stronger signal from a roaming provider in order to improve the performance of the connection. If your device automatically switches to a roaming provider, the data session will be lost for a short interval.
Connecting to GSM Networks GSM Connections Interface The main interface for establishing GSM (cellular, PCS) data connections is shown below. Click on an area of interest for more information. This window provides available network connection information, connected/disconnected status, and access to various controls and components of the Cingular Communication Manager software. WiFi Button Click this button to switch to the WiFi connection interface.
Cingular Communication Manager Help GSM Security Cingular maintains a comprehensive security policy that dictates the requirements and procedures to help maintain the security of Cingular networks. Any network security architecture must take into account endto-end communications, as well as all the individual links and nodes that make up the network.
Connecting to GSM Networks The GSM Diagnostics window To view information about your laptop, wireless modem, network connection, and session activity, select Tools> Diagnostics > GSM Info. The Device window will appear providing useful information on your laptop PC and wireless device. Note that your mobile number (phone number) is listed on this window as well.. Click the Network tab to be provided additional information on the network and connection session.
Cingular Communication Manager Help Supported GSM Devices For information on wireless devices that are compatible with Communication Manager, please see http://www.cingular.
Text Messaging (SMS) Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between devices. Originally developed as a GSM network technology, SMS massages can be sent using any compatible device. Cingular Communication Manager Text Messaging Center makes SMS simple by allowing the user to send and receive messages from a familiar email-like messaging client.
Cingular Communication Manager Help ...or select Text Messaging from the Tools menu. You will then be presented with a message viewing and composing application that should feel familiar to anyone accustomed to using popular e-mail software packages.
Text Messaging (SMS) Viewing and Managing Messages Receiving Text Messages Others can send you text messages from their mobile phone or PC. They will need to know your mobile number. Your friends and colleagues can even send you text messages from their PC by sending an email to your 10digit wireless number @cingularME.com. For example: 4045551212@cingularME.com. If you are using a PC card, you can usually find your mobile number by looking under Tools > Network Info > GSM (select the Device tab).
Cingular Communication Manager Help Once the text messaging client window opens, a list of your messages will be displayed in the right-hand pane. Each message will be accompanied by one of the following icons: An unread SMS message An SMS message that you have already read An unread e-mail message An e-mail message that you have already read Double-click on any message listed to view the complete message.
Text Messaging (SMS) Using text messaging with tethered cellular handsets Cingular Communication Manager can connect with Cingular Wireless handsets over a serial, Bluetooth or IrDA connection. Cingular Communication Manager will assume that these wireless devices are your primary viewing device for text messages. Therefore, it will not delete any message from the device just because you happen to read it in Cingular Communication Manager's text messaging client.
Cingular Communication Manager Help Click this button or select Move to Folder from the Edit menu to move the selected message to another folder. Note that moving a message from the Inbox to another folder will not delete the message from your wireless device. Therefore, the message may re-appear in your Inbox if you reimport messages from the device. Click this button or select Copy to Folder from the Edit menu to place a copy of the selected message in another folder.
Text Messaging (SMS) Sending Messages Before attempting to send or receive text messages, check to make sure the Cingular Wireless Device is inserted (PC Cards) or connected (phones) to your PC and registered with the wireless network (software will indicate Ready to Connect or Connected). Communication Manager can send text messages when the application is in Ready to Connect mode or when the application is actively connected to a Cingular Wireless data service such as EDGE/GPRS or GSM-Circuit Data.
Cingular Communication Manager Help Did You Know? For your convenience, phone numbers can be stored in the included address book.
Text Messaging (SMS) Using the Address Book Cingular Communication Manager includes and Address Book feature which can be used to manage phone numbers and addresses. You can open the address book either by clicking the To… button in the New Message window or by clicking on the icon below in the main window of the text messaging client: The address book appears as shown below. From here, you can do the following: • Add a new address book entry by clicking the Add button.
Cingular Communication Manager Help Accessing the Address Book on your Mobile Device You can import your wireless device's phone book entries into Cingular Communication Manager and export Communication Manager's address book to your wireless device. Importing Phonebook Entries To import phonebook entries from your wireless device, click the import phonebook icon shown below: The address book entries from the handset will be added to Communication Manager's address book.
Virtual Private Networks (VPNs) Virtual Private Networks (VPN’s) are end-to-end, secure, private networks that can be accessed over a public backbone network (like the Internet) without compromising their privacy. Typically, they maintain their privacy by forming secure (encrypted) "tunnels" directly to the users who access them. Cingular Communication Manager software automatically recognizes supported VPN client software and associated profiles.
Cingular Communication Manager Help 5. If the VPN client software you are using is supported by the Cingular Communication Manager, select Use existing VPN profile. Supported software installed on your system will be automatically detected. Just select the client software that you want to use from the Client menu and then select the profile that you want to use from the Profile menu.
Virtual Private Networks (VPNs) Automatically launching a VPN connection You can configure any network profile to automatically connect to a Virtual Private Network whenever you connect using that profile. Follow these steps: 1. If you have not already done so, configure the connection settings for the VPN you wish to connect to. (see Configuring a VPN Connection). 2. Open the Network Profiles window. In the left pane, select the profile for which you want to automate VPN connection. 3.
Cingular Communication Manager Help 5. Check the Auto Launch box in the VPN section. 6. Click OK to exit the window. 7. Repeat steps 3 through 7 for any additional profiles that you want to auto-launch your VPN connection with. Manually Launching a VPN Connection Whenever you are connected to the Internet, you can launch a preconfigured VPN connection by clicking the VPN button in the Main Window.
Virtual Private Networks (VPNs) Supported VPN Clients The Cingular Communication Manager currently supports VPN client software from the following vendors. • Microsoft • Cisco • Nortel • Checkpoint (please read) Other VPN clients can operate with Cingular Communication Manager, but non-supported client software must be configured manually. See Configuring a VPN Connection for more information.
Network Profiles Network Profiles are networks that you have saved at connection time using the auto-connect options or have manually added to the Network Profiles network list. Additionally, Cingular has created some pre-defined profiles for you. Creating Network Profiles has the following advantages: • You can configure the client to automatically connect to a Network Profile whenever that network is available.
Cingular Communication Manager Help The Cingular WiFi network profile will allow you to connect to Cingular preferred WiFi networks whenever you are within range of a Cingular WiFi access point. The pre-configured Cingular Wireless GSM profiles allow you to connect to Cingular's EDGE, GPRS and UMTS networks whenever you are within Cingular's coverage area. See Using the Correct GSM profile for more information on the GSM profiles available.
Network Profiles Network Profiles Window Use this window to add or edit a Network Profile. Click on a portion of the screen shot below for more information on a particular item. Note: You can also change the priority of a given profile within a network type. For example, you can prioritize EDGE/GPRS Non-accelerated above EDGE/GPRS Accelerated. However, you cannot reprioritize network types in this window (for example, prioritizing GSM above WiFi).
Cingular Communication Manager Help Network Profile Information This are the details of the currently highlighted Network Profile. The following information is displayed for each Profile: Profile Name This is the name of the Network Profile. If you have not given the Profile a name, this will be the SSID of the network. Profile Type This will show if the Profile was created by Cingular (indicated by the word "Carrier") or by you (indicated by "User").
Network Profiles Edit button To modify a Network Profile entry, select the Network Profile in the list above and then click this button. This opens the Preferred Network Properties window so that you can edit the properties of the selected network. Rank buttons Use these buttons to adjust the ranking of the network selected in the list above. Higher ranked networks will be preferred above other networks in the list.
Cingular Communication Manager Help Creating a Profile for a GSM Network Follow these steps to create a GSM Network Profile. 1. Open the Cingular Communication Manager software. You will see the main window. 2. Select Edit Connection Profiles from the Connections menu. The Network Profile window will now be displayed. 3. Click on the GSM heading in the list of profiles on the left side of the window. 4. Click the Add button, to bring up the window below.
Network Profiles 6. Click Next to configure the IP Properties of your GSM profile. Note: All information such as encryption key, network visibility, and the network name will be saved for future connections. Service The name of the network.
Cingular Communication Manager Help Service Type Select the type of service you want to create a profile for. Available options are: • Circuit - Choose this option to connect to Cingular Wireless EDGE/GPRS services • Packet - Choose this option to connect to Cingular Wireless GSMCircuit Data services Access Method Choosing and modifying these values will determine how the Cingular Wireless data connection is made. These values will be pre-populated based on the service selection made by the user.
Network Profiles Users who have custom data connections from Cingular Wireless or their Enterprise will need to consult with their IT administrator for the correct User Info values. Create Network Profile (IP properties) The IP Settings page is part of the configuration for certain types of network profiles. This page allows you to configure the Internet Protocol (IP) addressing to be used with this Profile.
Cingular Communication Manager Help See also: How to create a WiFi Network Profile How to create a GSM Network Profile How to remove a Network Profile How to change Network Profile properties Profile IP Address These settings specify the IP address that your system will use when connected to this network. The default selection, Obtain IP address automatically, instructs the Cingular Communication Manager to ask the network to assign it an appropriate address each time it connects.
Network Profiles Create Network Profile (General properties) This page contains settings that apply to all types of Network Profiles. Click on a portion of the screen shot below for more information on a particular item.
Cingular Communication Manager Help Connection Options This setting controls what the Cingular Communication Manager will do when it detects the network you are configuring. There are three options: Automatic Select this option if you want the Cingular Communication Manager to automatically connect to this network whenever it is detected. Prompt me Select this option if you want the Cingular Communication Manager to ask you whether to connect to this network each time the network is detected.
Network Profiles Launch browser window on connect Check this if you wish to automatically launch your browser when you establish a connection to this network. Enter a start URL that your browser will connect to in the text box. Typically, the browser will launch 10 seconds after a connection is established. However, if you have selected to auto-launch a VPN, the browser will launch 20 seconds after a connection is established.
Cingular Communication Manager Help 5. Click Next. The General Properties window appears. 6. Configure the settings in the General Properties window and then click Finish. See also: How to remove a Network Profile The "Network Profiles" window Network Enter the name of the Network Profile in this box. Note that the name entered here must match the SSID (Service Set IDentifier) used by the network exactly. Closed Network Check this box if the network you are configuring is a closed network.
Network Profiles Network Key If your network administrator provided a network key for accessing this network, enter it here. Note: You must enter a network key if you selected WEP-SHARED or WPA-PSK as the authentication method. If you selected WEP-OPEN as the authentication method, you can either enter an encryption key here or fill out the 802.1x authentication section as instructed by your network administrator. Enable 802.1x Authentication Follow these steps to enable 802.
Cingular Communication Manager Help 2. In the left pane, select the network you wish to edit. 3. Click the Edit button. A tabbed interface showing all the user-editable settings of the selected profile appears (see links below for more information). Although you will be able to edit all the settings of a user-defined profile, this will usually not be the case with profiles that have been pre-defined by Cingular. For these profiles, you will only be able to edit the settings on the General tab. 4.
Cingular Communication Manager Settings The "Settings" window allows you to configure the behavior of the Cingular Communication Manager software. Among other things, these settings control how the client connects to networks, the sounds it produces, when it retrieves updates and how it handles conflicting applications.
Cingular Communication Manager Help • VPN • WiFi Advanced Networking Settings Advanced Networking Settings The Advanced Networking Settings tab allows you to set a custom value for the TCP Receive Window (RWIN). For specific information, please click on the part of the dialog that you are interested in. Note: Modifying RWIN values is an advanced networking task.
Cingular Communication Manager Settings administrator. RWIN Other computers sending data to your system expect your system to acknowledge each packet of data it receives. This helps to ensure that your system actually receives all the data it requests. The TCP Receive Window (also known as RWIN) specifies the maximum amount of data that another system may send before it receives an acknowledgement for at least some of the data sent previously.
Cingular Communication Manager Help Use default OS value Selecting this option keeps the global RWIN value at its default setting for your operating system. It is strongly recommended that this option is selected unless you are specifically instructed to do otherwise by your network administrator. App Launcher Settings The App Launcher tab allows you to specify a list of applications that will be launched automatically when you connect to a network.
Cingular Communication Manager Settings Add Launched Application Click this button to add an application to the list above. The button opens the Application Launcher window, which allows you to specify an application to launch and add any additional command line parameters needed to launch the application. Edit Launched Application Select an application from the list above and then click the Edit button to edit the parameters used to launch that application.
Cingular Communication Manager Help Application Launcher Window This window allows you to select an application to launch automatically and to specify any additional command line parameters needed to launch that application. For additional information, please click on the part of the window that you are interested in. File to Launch Do one of the following: • Type the complete path and filename of the application file to launch in the space provided.
Cingular Communication Manager Settings Application Settings The Application tab allows you to modify various general settings of the Cingular Communication Manager software. For specific information, please click on the part of the dialog that you are interested in. Always on Top When this box is checked, Cingular Communication Manager's windows will always appear on top of other application windows.
Cingular Communication Manager Help Automatically run this application... When this option is checked, the Cingular Communication Manager will automatically launch whenever you start your computer. Reset all warning messages The Cingular Communication Manager provides various warning messages that can be disabled if you do not want to see them. For example, the Cingular Communication Manager will warn you that there may be surcharges when connecting to a particular network.
Cingular Communication Manager Settings Data Acceleration Settings When connected to a Cingular GSM network, Cingular Communication Manager can employ data compression and acceleration techniques to enhance your connection speed. The settings in the Acceleration tab configure the data acceleration used. For specific information, please click on the part of the dialog that you are interested in.
Cingular Communication Manager Help to Automatic. The client will always detect if it cannot accelerate a particular session and will deactivate itself in such cases. Examples of this would include a VPN connection where the data is encrypted and cannot be optimized by the acceleration server in the Cingular network. Acceleration Start Button If Startup Type is set to "Manual," you can use this button to enable and disable data acceleration.
Cingular Communication Manager Settings Advanced Button Click this button to view the advanced configuration options for the data acceleration client. Default Button Click this button to return all acceleration settings to their default values.
Cingular Communication Manager Help GSM Settings The GSM tab configures the Cingular Communication Manager's ability to make data connections over wireless telephone networks. For specific information, please click on the part of the dialog that you are interested in. In order to switch to another device that has not yet been configured, you must run the device configuration wizard for that device.
Cingular Communication Manager Settings Device Selection This allows you to select which EDGE/GPRS device you would like the Cingular Communication Manager to use to establish connections. Normally, Communication Manager will automatically select the most appropriate device it detects. However, if would like to select a specific device to use for GSM connections, you can do so here.
Cingular Communication Manager Help Never When this option is selected, Cingular Communication Manager will never attempt to connect to a network that is not part of Cingular's home network. Rules Engine Tab The Rules Engine tab allows you to specify the conditions under which the Cingular Communication Manager will attempt to switch from one type of connection to another type of connection. For specific information, please click on the part of the dialog that you are interested in.
Cingular Communication Manager Settings Use Rules Engine When this box is checked, Cingular Communication Manager will attempt to automatically switch to preferred connection technologies whenever networks using preferred technologies are available. When this box is NOT checked, Cingular Communication Manager will never switch technologies by itself. To switch technologies, you must manually select a different type of connection in the main window and then click the Connect button.
Cingular Communication Manager Help Prompt to Disconnect When this option is selected, Cingular Communication Manager will display a prompt asking you if you wish to disconnect the previous connection or retain it. Retry to Connect Select how many minutes after you lose a connection that Cingular Communication Manager should attempt to reconnect.
Cingular Communication Manager Settings Sound Settings The Sounds Tab allows you to instruct Cingular Communication Manager to play a sound when various events occur. It also allows you to specify the sounds that the connection software plays. For specific information, please click on the part of the dialog that you are interested in. Enable Sounds Check this box to enable the playing of tones to indicate significant network events.
Cingular Communication Manager Help Connected (enabling tone for) Check this box to enable the playing of a tone when Communication Manager successfully connects to a WiFi network that is not one of Cingular's pre-defined profiles. You must specify the tone (a Windows wave file) to be played in the box below or click the Browse button to select a wave file. Note: You must check the Enable Sounds box in order to use this control.
Cingular Communication Manager Settings Update Settings The Update Settings tab allows you to specify how often (if ever) Cingular Communication Manager attempts to retrieve updates to its software and its databases. For specific information, please click on the part of the dialog that you are interested in. Regardless of which option you select, be sure that updates are checked for and installed regularly. Prolonged failure to check for and install updates may result in critical updates being missed.
Cingular Communication Manager Help Manually download and install updates Select this option if you wish updates to be downloaded only when you click the Update Now button below. Prompt me to download and install updates Select this option to be prompted by Cingular Communication Manager at specific intervals to download and install updates. Note that if an invalid number of days is entered (such as zero), the update interval will default to seven days.
Cingular Communication Manager Settings WiFi Settings The WiFi tab allows you to configure the Cingular Communication Manager's ability to connect to WiFi networks. For specific information, please click on the part of the dialog that you are interested in. Connection Options This setting controls what the Cingular Communication Manager will do when it detects the network you are configuring.
Cingular Communication Manager Help Manual Select this if you only want to connect to this network manually (by selecting it from the list of networks and clicking Connect). VPN Settings The VPN tab specifies how the Cingular Communication Manager accesses Virtual Private Networks (VPNs). For specific information, please click on the part of the dialog that you are interested in.
Cingular Communication Manager Settings Do Not Use VPN When this option is selected, Communication Manager's built in ability to connect to Virtual Private Networks will be disabled. You will not be able to connect to a VPN either by clicking the VPN button on the main user interface or by configuring a profile to connect automatically.
Cingular Communication Manager Help the unused software, thus making the possibility of conflicts even more remote. Use Third Party VPN Client Select this option if you want to log in using a VPN client that is not currently supported by Cingular Communication Manager. The Cingular Communication Manager can launch an unsupported client, providing that the client does not require any special treatment to launch.
Connection Log Event History Manager Cingular Communication Manager provides an easy-to-reference log of each connection made. The Connection Log can be found by choosing the Connection Log option from the Help menu. This opens this Event History Manager window. Fields captured for each connection include: • Type of information (Information, Error, Warning). Click on the icon in this field to show even more information about this event.
Cingular Communication Manager Help Event Detail Double-click on any entry in the Event History Manager window brings up the Event Detail window, where you are presented with even greater detail on the given connection. This additional detail may be helpful should customer support be working with you to troubleshoot a connection.
Connection Log Click Clear Log to erase the currently logged events.
Application Timeout The Cingular Communication Manager software is licensed on a "rolling" basis. This means that your license will expire 120 days from the last time you connected to a Cingular Wireless network. When you are within 60 and 90 days of expiring, Cingular Communication Manager will remind you with a pop-up message. To re-license the software, all you need to do is connect to one of the Cingular Wireless networks (GSM or Wi-Fi).
Updating the Cingular Communication Manager Cingular Communication Manager contains a powerful update engine that makes it easy for you to keep your software up-to-date with the latest in hotspot locations, network configurations, and software enhancements. Additionally, the update process can download any available updates to your GSM device's firmware (its internal operating software). The update engine sends no personally identifiable information about you to the update server.
Cingular Communication Manager Help 3. If you have clicked Download, a web page will be launched that will list all updates currently available. If you want to install one of the updates listed, click the corresponding Install button. If you do not want to install any of the updates, click any of the Cancel buttons.
Technical Support Additional Support If you need additional assistance beyond what is provided in this User Guide, please call Cingular Technical Support at 1-866-293 4634 or Cingular Customer Service at 1 866 Cingular. Please be prepared to answer the following questions: 1. What is the mobile number for your wireless device (mobile phone/PC card)? This information can be found by doing the following: a. Click Tools from the main window. b. Click Diagnostics. c. Click GSM Info. d. Click Device. 2.
Cingular Communication Manager Help Online Support Resources Cingular's laptop connect support web page provides links to a number of online resources that may be of help, including: • download the latest version of the Communication Manager software • download updates for your wireless device's firmware • view web-based support, tutorials and forums Frequently Asked Questions (FAQ) What is the version of my GSM modem driver/phone? Select Tools > Diagnostics > GSM Info > Device.
Technical Support Which Wi-Fi cards are interoperable with Cingular Communication Manager? Please refer to Supported Wi-Fi Adapters for a list of Wi-Fi cards that have been deemed interoperable with the Cingular Communication Manager. The Cingular Communication Manager was installed and launched, but no card is detected, how do I activate my card? See No Wireless Device for instructions on troubleshooting this condition.
Cingular Communication Manager Help Does Cingular Communication Manager support WEP Encryption? Yes, the Cingular Communication Manager supports ASCII 64-bit, 128-bit and HEX 64-bit, 128-bit WEP encryption. Does Cingular Communication Manager support VPN? Yes, the Cingular Communication Manager VPN auto-launch allows users to automatically initiate secure wireless connections using their existing security mechanisms. Microsoft, Checkpoint, Nortel, and Cisco VPN clients are supported.
Troubleshooting Guide Numbered Errors Error 619 This error is typically reported when attempting to connect to an EDGE or GPRS network. This error indicates a failure during the call setup. Resolution Click on the Cancel button and wait for the Communication Manager to display "Ready to Connect" Then try again. Error 630 Using a cellular handset as your wireless device This error is typically reported when the your phone or other wireless device has been removed or has not been setup properly.
Cingular Communication Manager Help Error 633 Either the drivers for your wireless device are not functioning properly or some other program is locking the device. Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to connecting again.
Troubleshooting Guide Resolving Application Conflicts Shut down all other applications that are running on your computer and try to connect again. If you are still receiving this error, follow these steps to locate the application that is locking your wireless device: 1. While holding down the Ctrl and Alt keys, press the Del (or "delete") key. 2. Click the Task Manager button. A list of applications and processes that are currently running will now be displayed. 3.
Cingular Communication Manager Help 4. If you are still unable to connect, your device's Subscriber Information Module (SIM) may not be properly configured for data access. Contact Cingular Customer Care for Additional Support. Correcting Default Connection Settings Several errors can be caused by a network connection in the Control Panel being configured as your default connection. Follow these steps to make sure the configuration is correct: 1. Exit the Communication Manager software. 2.
Troubleshooting Guide Error 678: There Is No Answer If you have previously established connections successfully using the same wireless device and network profile, the problem is most likely that the device that answers your data call is temporarily out of service. This is a network problem. It will most likely be addressed by your provider shortly. Select a different profile to connect or try again later. Other possible causes include the following: • The wrong telephone number is being dialed.
Cingular Communication Manager Help Error 680: There is No Dial Tone This error typically occurs only when you are using an external wireless device (such as a phone) rather than a device that is internal to your PC. The following causes are typical: Another Program is Using Your Wireless Device This error can appear if another program is already using your wireless device. Shut down any other programs that may be using your wireless device and then try to connect again.
Troubleshooting Guide Error 717 Cingular Communication Manager was unable to obtain an IP address from the network. This is most likely a one time error only. Try connecting again. Error 718: Timeout waiting for valid response from PPP peer This error indicates a PPP conversation was started, but was terminated because the remote server did not respond within an appropriate time.
Cingular Communication Manager Help Personal Firewall Issues Personal firewall software on your PC may be configured to block Internet access – either generally, or from specific connections. Make sure any personal firewall software you are using is configured to permit Cingular Communication Manager to access the Internet. Error 720: No PPP control protocols configured This error is typically reported if an unexpected error has occurred while connecting to an EDGE or GPRS network.
Troubleshooting Guide Error 734: The PPP link control protocol terminated This error is typically reported if an unexpected error has occurred while connecting to an EDGE or GPRS network, but may also be due to poor signal strength. Follow these steps to resolve this error: 1. Verify that there is no default dial-up connection selected in the Control Panel. Click here for instructions. 2. If you are still unable to connect, shut down your PC.
Cingular Communication Manager Help Error 774 This error is typically reported if an unexpected error has occurred while connecting to an EDGE or GPRS network, but has also been known to occur on CSD connections. Follow these steps to resolve this error: 1. Verify that there is no default dial-up connection selected in the Control Panel. Click here for instructions. 2. If you are still unable to connect, shut down your PC.
Troubleshooting Guide Text Errors and Messages Acquiring Data Service This appears in the status area of the main window when Communication Manager is attempting to establish a connection to a GPRS/EDGE network or a UMTS network.
Cingular Communication Manager Help No Wireless Device This message usually indicates that your wireless device is not currently connected to your PC or is not switched on. In the case of cell phones and cellular modems, it may also mean that Communication Manager has not yet been configured to use the device. Do the following: • Make sure that the device has been properly connected to your PC. Also try disconnecting the device and then reconnecting the device to your PC.
Troubleshooting Guide • The SIM in your modem has not been properly activated. Contact Cingular Customer Care for Additional Support. Signal Below xxx for xxx Seconds This warning appears when the strength of the wireless signal has remained poor for an extended period of time. You may not be able to establish and/or maintain a data connection.
Cingular Communication Manager Help Issues by Category Installation Errors The Communication Manager is designed to install on the following operating systems: Windows XP Service Pack 1 and Service Pack 0, Windows 2000 Service Pack 4,3,2, Windows 98SE and Windows Me. See System Requirements for additional information. Installation error information is provided in a pop-up dialog during the installation process.
Troubleshooting Guide Application Launch Issues Application is not visible after launch Cingular Communication Manager is designed to launch into the display state from which it was last exited. As such, it is possible that the Client will launch directly to its minimized state, causing the user to assume that it is not actually running. Resolution: Look in the system tray for the signal icon. If that icon is present, double clicking it will display the main Communication Manager user interface.
Cingular Communication Manager Help Card Is Disabled EDGE/GPRS cards, like any other network adapter, can be disabled in the operating system. Communication Manager will indicate in the primary window whether a card is disabled. Resolution: Users can enable an inserted EDGE/GPRS adapter by selecting selecting Adapters > Turn on GSM from the adapters menu. Likewise, an adapter can be disabled by selecting selecting Adapters > Turn off GSM.
Troubleshooting Guide PC Card Connection Errors When attempting to connect to either an EDGE or GPRS network with a PC Card, the following errors may be reported if the connection cannot be made. • Error 630 • Error 631 • Error 635 • Error 679 • Error 691 • Error 718 • Error 734 • Error 736 • Error 744 EDGE/GPRS Phone Issues In some circumstances, the EDGE/GPRS Cingular Communication Manager will not be able to detect a user's wireless phone.
Cingular Communication Manager Help > Turn off GSM. This feature is valuable to any user who needs to turn off the adapter in certain situations such as travel on an airplane or in situations where low battery consumption is critical. Wireless cards can also be enabled or disabled under the Windows Network Connections Control Panel (also called Network and Dialup connections).
Troubleshooting Guide 10. Launch the Client to test your GPRS connectivity. Phone Connection Errors The following errors may appear when attempt to establish an EDGE or GPRS connection with a phone. • Error 619 • Error 630 • Error 633 • Error 692 • Error 721 • Error 734 IrDA or Blue Tooth Connections Blue-tooth is a technology that allows communication between digital devices such as PCs, mobile phones, lap-tops and Personal Digital Assistants (PDA).
Cingular Communication Manager Help Network Scanning Issues Cingular Communication Manager never finds available network The EDGE/GPRS Cingular Communication Manager does not report available networks. The EDGE/GPRS Communication Manager does not indicate EDGE/GPRS support. Resolution: In the above conditions either the SIM does not have data capabilities or no wireless data network is available. Verify with the provider that Data capabilities are enabled for your SIM.
Troubleshooting Guide 2. From the desktop, right click on the My Computer icon and choose Properties from the menu that appears. 3. Select the Hardware tab. 4. Click the Device Manager button. 5. If the device is a USB/Serial/IRDA, expand the Modem group. If the device is a PC card, expand the Network adapter group. 6. Right-click the device you are uninstalling and then select Uninstall from the menu that appears. 7. Windows will prompt you to confirm that you wish to unintstall the device.
Cingular Communication Manager Help Reinstalling the Device Firmware In some cases, updated firmware for your wireless device will be available ("firmware" is the internal operating software on the device itself). Since firmware updates often contain fixes for various types of connection problems, it may be helpful to obtain and apply the latest updates to your device.
