Troubleshooting guide

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Cingular Communication Manager Help

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No Wireless Device

This message usually indicates that your wireless device is not currently

connected to your PC or is not switched on. In the case of cell phones and

cellular modems, it may also mean that Communication Manager has not

yet been configured to use the device. Do the following:

• Make sure that the device has been properly connected to your PC.

Also try disconnecting the device and then reconnecting the device to

your PC.

• Make sure that the device is receiving power. Battery powered devices

should have batteries. Rechargeable devices should be charged. AC

powered devices should be plugged into a suitable outlet.

• For GSM devices, make sure the correct device is selected on the GSM

tab of the settings window.

• If you have not yet configured Communication Manager to use this

device, run the Device Wizard to do so. See

Using the Device Wizard

for more information.

For advanced users only

• If all of the above steps fail to resolve the problem, it is possible that the

driver for the device is corrupt. See

Reinstalling the Device for

information in reinstalling your device drivers.

Searching For Network

This appears in the status area of the main window when Communication

Manager is searching for any type of wireless network to connect to.

Ordinarily, this message should disappear within thirty to forty seconds.

For 3G capable devices, searching could take up to 2 minutes. If the

message persists for longer, Communication Manager is having difficulty

finding an available network. There are several reasons this may occur.

• You are out of coverage area. Check the signal strength indicator to see

if it displays more than 1 bar of coverage.

• If this is the first time the device or SIM module has been used it may

take up to 4 minutes to recognize and attach to the appropriate

network.

• You may be using the wrong connection profile. Choose an alternate

connection profile from the Select GSM Connection Profile section of

the Connections menu and then try to connect again.