Troubleshooting guide

Cingular Communication Manager Help
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7. Fill out the remaining fields on this window as instructed by the
administrator of the closed network.
8. Click Next to continue to the next page of profile properties.
What is an encryption key?
An encryption key is a code key used to encrypt data exchanged between
an encrypted network and the Cingular Communication Manager. You
cannot exchange data with an encrypted network without having the
appropriate encryption key.
There are two ways to obtain an encryption key:
• Obtain a key from the administrator of the network you are trying to
access.
• Configure 802.1x authentication according to the instructions of the
network's administrator. A key will be provided automatically as part
of the login process.
Logging into a Cinglular WiFi Network for the First Time
WiFi service available only on select plans. Contact your Cingular
Wireless sales representative or call 1-866-CINGULAR to get more
information or subscribe to this service.
The first time you connect to a Cingular WiFi network, the Cingular
Communication Manager will prompt your to enter your Cingular network
username and password.
• “Username” is the 10-digit Cingular mobile number associated with
your Laptop Connect service. No dashes or spaces should be entered
(e.g. 8005551212).
• “Password” will be the last six digits of your username (e.g. 551212),
unless you are given a new password by Cingular customer care. This
information will be retained by Cingular Communication Manager and
will be used for all subsequent connections to Cingular preferred WiFi
networks, so you will not need to enter it repeatedly.