User's Manual
Table Of Contents
- 1 Preface
- 2 Introduction
- 3 Product Overview
- 4 Ambient Network
- 5 Installation
- 6 Configuration
- 7 Deployment
- 8 Example Deployments
- 9 Firmware Upgrades
- 10 Troubleshooting
- 11 Appendices
User Manual
3000 SERIES 3
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GENERATION ACTIVE RFID
10 Troubleshooting
This section describes solutions to the most common problems you might run into. Please, try the
solutions proposed in this section first before contacting the Ambient Support Team. Most solutions
take only a few minutes of your time and get your network up an running.
10.1 Troubleshooting the serial connection
If the serial connection fails:
1.Check if the GW3000 device is powered and correctly connected to the PC (see Section 4.4).
2.Make sure that no other PC program (such as HyperTerminal) is using the COM port
associated with your Gateway. Close all open programs and restart Ambient Studio.
3.If this is the first time that you a USB to RS232 device, you might need to reboot your PC to
enable the software drivers for the USB to RS232 device.
4.Remove all other serial and USB equipment from the PC, except the GW3000. Verify again the
COM port as described in Section 5.1.1. Make changes in Ambient Studio, if required.
5.Reopen the Serial Port in Ambient Studio by selecting
Connectivity Serial Port Open All→ → → .
6.Verify the serial connection
7.Contact the Ambient Support Team if the serial connection remains offline.
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