User manual

Version 1.0 ©Copyright 2014, Ambient LLC. All Rights Reserved. Page 46
10. Troubleshooting Guide
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Problem
Solution
Wireless remote
(thermo-hygrometer)
not reporting in to
console.
There are dashes on
the display console.
The maximum line of sight communication range is about 300’. Move the
sensor assembly closer to the display console.
Resynchronize the remote sensor(s). Reference Section 6.6.
Install a fresh set of batteries in the remote sensor(s).
Make sure the remote sensors are not transmitting through solid metal (acts
as an RF shield), or earth barrier (down a hill).
Radio Frequency (RF) Sensors cannot transmit through metal barriers
(example, aluminum siding) or multiple, thick walls.
Move the display console around electrical noise generating devices, such as
computers, TVs and other wireless transmitters or receivers.
Outdoor sensor array
does not communicate
to the display console.
The sensor array may have initiated properly and the data is registered by the
console as invalid, and the console must be reset. The reset button is next
to the LED, near the mounting point on the sensor array, as shown in Figure
11.
With an open ended paperclip, press the reset button for 3 seconds to
completely discharge the voltage.
Take out the batteries and wait one minute, while covering the solar panel
to drain the voltage.
Put batteries back in and resync with console by powering down and up
the console with the sensor array about 10 feet away.
Bring the sensor array inside the house (you can disconnect it from the rest
of the sensors). The LED next to the battery compartment will flash every 16
seconds. If the LED is not flashing every 16 seconds…
Replace the batteries in the outside sensor array. Non-rechargeable batteries
are OK for testing purposes.
If the batteries were recently replaced, check the polarity. If the sensor is
flashing every 48 seconds, proceed to the next step.
There may be a temporary loss of communication due to reception loss
related to interference or other location factors,
or the batteries may have been changed in the sensor array and the console
has not been reset. The solution may be as simple as powering down and
up the console.