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DDW2600 Wireless Cable Modem - FAQ • May, 2010 1

1 DDW2600

(U10C037)

Wireless

Cable Modem:

FAQ

This FAQ provides general tips, procedures, and troubleshooting information that

can be used for the DDW2600 Wireless Cable Modem. Click or go to the

following topics:

 Web Interface Login, on page 1.

 Wireless Default SSID & Network Key, on page 2.

 Connect a Wireless Client (e.g. Windows Laptop), on page 2.

 Connect a LAN Device (Ethernet), on page 3.

 LED Behavior, on page 4.

 Port Forwarding/Gaming, on page 5.

 Troubleshooting Q & A, on page 8.

Important: Refer to the device’s Subscriber User Guide for more complete

information on all topics, including complete connection and installation

instructions. All product documentation is available at:

http://ubeeinteractive.com

1.1 Web Interface

The device web interface is used to make all configurations to the device.

1. From a computer, launch an internet browser (for example, Internet Explorer,

Netscape, Safari, Firefox). The computer must be connected to an

Ethernet/LAN port on the cable modem.

2. In the internet browser, enter the following address and press <Enter/Return>:

http://192.168.0.1

3. The Cable Modem Information window is displayed. Click the Login link on the

left side of the window and enter the following login credentials as follows.

 Username: user

 Password: user

Important: If the login does not work, it may it may have been changed by

your service provider. Resetting device to factory defaults will erase all

user and service provider settings. Refer to page 4 to reset the device and

then use the above login to access the web interface. Otherwise, contact

your service provider for the password.

Summary of content (8 pages)

PAGE 1
DDW2600 (U10C037) Wireless Cable Modem: FAQ This FAQ provides general tips, procedures, and troubleshooting information that can be used for the DDW2600 Wireless Cable Modem. Click or go to the following topics:  Web Interface Login, on page 1.  Wireless Default SSID & Network Key, on page 2.  Connect a Wireless Client (e.g. Windows Laptop), on page 2.  Connect a LAN Device (Ethernet), on page 3.  LED Behavior, on page 4.  Port Forwarding/Gaming, on page 5.  Troubleshooting Q & A, on page 8.
PAGE 2
1.2 Wireless Default SSID & Network Key 1.2 Wireless Default SSID & Network Key Ubee Interactive The default SSID and Network Key are used to establish the default connection between a wireless client (e.g laptop computer) and the wireless cable modem: Default SSID:  The SSID is equal to the last 4 characters of the Cable RF MAC address, which is printed on the bottom of the DDW2600.
PAGE 3
Ubee Interactive 1.4 Connect a LAN Device (Ethernet) 5. If unable to connect to the wireless network, The SSID and Network Key used to access the wireless network can and may have been changed. The general steps to view or modify these values are summarized below. Refer to the DDW2600 Subscriber User Guide for complete details:  Access the web interface. See page 1.  Go to the Wireless menu option (top).  Select the Primary Network option (left-side), or Security, and/or Guest Network.
PAGE 4
1.5 LED Behavior 1.5 4 LED Behavior Ubee Interactive Use the following table to interpret the LED behavior of the device. LED Description Power (Green) On when device power plug is connected. USB Host (Green) Flashes then Off during device initialization. On if a USB device is connected to the cable modem. Slow Flash if there is data traffic between the cable modem and a USB device. Sync (Green) On for normal operations. Slow Flash during initial power-up of the cable modem.
PAGE 5
Ubee Interactive 1.6 Port Forwarding/Gaming 1.6 Port Forwarding/Gaming Port forwarding settings may be required to resolve issues where data is sent out from a local host to the internet but the return path of expected data is not being received by your local host. Or, you have an application or service running on your local network (on a local host) that cannot be accessed from the internet directly (e.g. a request to a local audio server).
PAGE 6
Setup Port Forwarding (XBOX example) Setup Port Forwarding (XBOX example) Ubee Interactive 1. To setup Port Forwarding, use the following procedure: 2. Access the web interface. Refer to page 1 if needed. Click the Gateway link from the top of the screen. Click Forwarding from the left side of the screen. The screen example below shows how to setup an XBOX running Modern Warfare 2. However, the same logic can apply to other hosts/applications/services.
PAGE 7
Ubee Interactive Setup Port Forwarding (XBOX example) Label Description Index Displays the Index number of the rule. Local IP Enter the last digits of the IP address of the server for which to setup the forwarding rule. Internal Port Enter the port number listened to by the server host located in your LAN. Public Interface IP Normally, this field is not modified unless you wish to designate another router on the network to forward data through. Ext.
PAGE 8
1.7 Troubleshooting Q & A 1.7 Troubleshooting Q & A Ubee Interactive Use the following tips for resolving general issues with the device. 1. None of the LEDs are on when I power on the cable modem.  Check the connection between the power adapter and the cable modem. Power off cable modem and wait for 5 seconds and power on the modem again. If the problem still exists, there may have a hardware problem. 2. The Ethernet 1, 2, 3, or 4 LED on the cable modem is not lit.