User Guide

forward to gain remote access. Please read step 5: Check for UPnP below, in the

troubleshooting steps that follow this guide for more information on what to do next.

12. Open a web browser and enter in the DDNS domain name address from step 7, enter in a colon

“:” (without quotes), then type the port number from step 2 onto the end.

a. For example, if the DDNS domain name is http://mydvrtest.amcrestddns.com and your HTTP Port

is 12345, the URL would be http://mydvrtest.amcrestddns.com:12345

13. The browser may prompt you to install a plugin. Click install to download the plugin, then click on

the plugin installation file to install the plugin.

14. Enter your login credentials into the username and password fields.

15. Ensure the web access protocol is set to TCP, and then click Login.

To get more detailed information on other methods to set up remote web access for the Amcrest

DVR, please refer to the user manual.

Remote access not working? (troubleshooting steps)

1. Re-enter login credentials: Confirm that your username and password for accessing the DVR

are correct. Please refer to part 3 of this guide: Console Setup > Logging in. The same

credentials you use to log in to the console in that section are what you will enter into the login

screen on the web interface.

2. Use the correct web browser: Make sure you are using Internet Explorer as your web browser.

3. Confirm plugin is installed: If you still see any popup windows when trying to log in to the web

interface, please make sure you have correctly installed the Amcrest browser plugin:

webplugin.exe. Please refer to part 5 of this guide: Computer Access Setup> Installing the

Amcrest browser plugin.

4. Write the URL correctly: When using Internet Explorer, it is crucial to write the DVR’s remote

access URL correctly. Some versions of Internet Explorer will not automatically include the

“http://” prefix to the beginning of an IP address that is typed in. Check your search bar and, if

you do not see “http://” before your URL (e.g. 192.168.2.149:12345), please add it. In addition to