User Guide

8. The app will prompt you to change the

password. Enter a password between 8 and

32 characters and confirm the password.

Press OK to continue.

9. Your device is now set up and ready for

use on the app.

For setup without establishing a P2P connection in the app you will need to use IP Doman/DDNS

setup. For more details on this setup visit, amcrest/com/support

App setup not working? (troubleshooting steps)

1. Re-enter login credentials: Are you getting a (quote ‘incorrect password’ error) message? Try

double checking your username and password. These will be the same credentials used to log

into the DVR console’s built-in interface.

2. Confirm your phone is online: Make sure that your phone is receiving a strong WiFi or cellular

data signal. Confirm the Internet connection is working by loading a webpage or testing another

internet enabled app.

3. Confirm the DVR is online: Make sure an Ethernet cable is connected from your router to the

Internet port on the back panel of your DVR console. (For help with this, refer to part 2 of this

guide: Hardware Setup > Setting up the cable connectons.)

4. Confirm P2P is enabled: In order to use the P2P Setup to gain plug-and-play instant access,

P2P needs to be enabled on the DVR. It will be enabled by default. To confirm

P2P is enabled, log into the main console built-in interface for your DVR and select Network from

the Main Menu (in the Settings row). Then, click P2P from the left navigation panel (on the

bottom). Make sure the checkbox is checked next to “Enabled”. If it is not, check it, click Apply

down below, then attempt the P2P App Setup again (tap Start Live Preview).

5. Confirm the serial number: if you entered the serial number manually, double check that it is

correct and re-enter it. This does not apply if you used the QR code scan.

6. Still not working?