User Manual

148
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm DVR.
19. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
• The hard drive's capacity is not enough.
• The hard drive is damaged.
20. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
To contact Amcrest support, please do one of the following:
• Visit http://amcrest.com/contacts and use the email form
• Call Amcrest Support using one of the following numbers Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
• Email Amcrest Customer Support [e-mail]
21. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet.
Ensure the PC has the same time as the DVR's system time.