User Manual

Troubleshooting
47
Installing Without an Existing Chime System?
The Amcrest Wi-Fi doorbell requires a 16V~24V AC power connection to function. If new wiring is being
installed for your doorbell a third party transformer with 16V~30Va would be efficient to use for installation.
Amcrest does not currently sell its own brand of transformers for the doorbell.
The Amcrest Wi-Fi doorbell does not require a chime to function as long as adequate voltage is being
applied to the device. Please note, the Amcrest WiFi doorbell also does not require any special resistors
and/or diodes to function. It is highly recommended to consult an electrician to establish a proper wired
electrical connection for your doorbell if existing wiring is not available.
If you are installing the doorbell without an existing wiring or chime system, a high voltage power adapter
(18V, 800mA) can be used to power your device if a wall socket is available. If you are attempting to power
the device with a high voltage power adapter, and a chime system is in place during installation, please note
that only the doorbell will be usable since the power adapter will not supply adequate voltage to your
mechanical or digital chime.
When activated the physical doorbell will chime when pressed via its built-in speaker and a push notification
will be sent to your smartphone via the Amcrest Smart Home app allowing you to use your doorbell without
existing wiring.
Why is My Chime Constantly Ringing?
If you have a constantly ringing doorbell, this could be due to the improper voltage due to either a wire
short or a fluctuation in the chime system. If your chime is constantly ringing after setup, please ensure the
included chime kit (power kit) is properly connected to your existing chime. This will help to regulate the
voltage from the chime to the doorbell ensuring proper voltage is being supplied to the chime.
If the chime kit is properly installed to your chime and it is still consistently ringing there may be a wire short
somewhere in the system. Make sure to turn the breaker off to your doorbell and check that all wiring is
correctly attached to your chime (i.e. the Front and Trans terminals) and that there is no impedence between
the transformer and your chime system. If all wiring is properly verified, turn the breaker back on and ensure
the problem is resolved. Also, it is good pratice to ensure adequate voltage is being supplied to the door-
bell and chime system. Use a volt meter to check the voltage to the doorbell as well as the chime system.
The proper voltage should range from 16~24V AC and should not have random fluctuations. For more infor-
mation on issues related to your doorbell, please visit: https:amcrest.com/doorbellsetup.
Why Can’t People Hear Me When I Answer a Call?
If you are using the Amcrest Smart Home app on a iOs or Android, go to your settings option on your
mobile device and locate the Amcrest Smart Home app. Tap on the app to select it and make sure the
microphone toggle for the app is enabled. If the microphone toggle switch for the app is disabled, no
one will hear you since the microphone option is disabled on the phone side. If you do not see the
microphone option in your smartphone settings, it is recommended to uninstall and reinstall the Amcrest
Smart Home app. Please make sure to enable all permissions, including audio, for the app after install is
complete.