User Manual

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18. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm DVR.
19. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
• The hard drive's capacity is not enough.
• The hard drive is damaged.
20. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
To contact Amcrest support, please do one of the following:
• Visit http://amcrest.com/contacts and use the email form
• Call Amcrest Support using one of the following numbers Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
• Email Amcrest Customer Support [e-mail]
21. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet.
Ensure the PC has the same time as the DVR's system time.
FCC Statement
1. This DVR complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this DVR may not cause harmful interference, and (2) this DVR must accept any
interference received, including interference that may cause undesired operation.
2. The user’s manual or instruction manual for an intentional or unintentional radiator shall
caution the user that changes, or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment. In cases where the manual is
provided only in a form other than paper, such as on a computer disk or over the Internet, the
information required by this section may be included in the manual in that alternative form, provided
the user can reasonably be expected to have the capability to access information in that form.