2MP Wi-Fi Pan/Tilt Camera User Manual V 1.0.
Table of Contents Legal Statement................................................................................................. 2 Important Safeguards and Warnings........................................................ 3 Device Introduction.......................................................................................... 4 Physical Installation.......................................................................................... 6 Amcrest Smart Home App Setup.................................
Legal Statement Caution: The user is cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Important Safeguards and Warnings 1．Electrical Safety All installation and operation of this device should conform to your local electrical safety codes. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation. 2．Transportation Security Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of the device. 3．Installation Handle the device with care.
Device Introduction Device Overview Technical Specifications Camera Image Sensor: 1/2.7” 2MP CMOS Resolution: 1080P Full HD (1920x1080) Night Vision: Up to 33ft Lens Lens Type: 3.6mm (Fixed) Field of View: 93° Pan/Tilt: 355° Pan, 80° Tilt Video Compression: H.265 / H.264 Frame Rate: Main Stream: 1080P (1~30fps) Audio Built-in Mic and Speaker Storage MicroSD Card (Up to 256GB) Amcrest Smart Home Cloud Amcrest NVR/DVR Connectivity Wi-Fi :IEEE802.11b/g/n (2.
Device Features Inserting a MicroSD card A microSD card is required to store events outside of the Amcrest Smart Home Cloud. The camera is compatible up to 256GB and requires a Class 10 or higher microSD card to function. It is highly recommended to ensure the microSD card is properly formatted to FAT32 before proceeding.
Physical Installation This device operates on either a Wi-Fi connection or direct connection to your network with an Ethernet cable. This is not a power over ethernet (PoE) device and will require a 5V, 1.0A microUSB power connection to function. Please use only applicable voltage when powering the camera. Any excessive voltage could damage the integrity of the camera. It is highly recommended to use the included power cable and adapter to power the camera. The ASH21 camera is not waterproof.
Amcrest Smart Home App Setup 7 The Amcrest Smart Home app connects your Amcrest Smart Home device to your Android or iOS mobile device ensuring you are always connected to what matters most. To get the app, search for “Amcrest Smart Home” in the Google Play or App Store and download. Connecting to the App Add Device Scan the QR Code Setup Method Wi-Fi Setup Open the Amcrest Smart Home app and tap on “Register” to register an account. Log in and click on “Add Device”.
Set a Password Choose Your Wi-Fi Network Add Your Device Type in a password you would like to use and confirm it. Please use a combination of letters, numbers, and symbols between 8 - 32 characters long when setting up a password. Select your Wi-Fi network from the Wi-Fi network list. Enter the password for your home Wi-Fi network. If you would like to save this password to the app, tap on “Save Password” The LED on the front of camera will turn solid green when connected.
Devices Menu The devices menu displays all connected devices on your Amcrest Smart Home account as well as direct access event notifications, and account settings. Motion Detection: Tap on the “running man” icon to enable or disable motion detection. This will also enable or disable push notifications for your camera. Privacy Mode: Tap on the “eyeball” icon to set your camera into privacy mode. Privacy mode will automatically hide the lens of your camera to block out any unwanted viewing of your camera.
Multiview The multiview option is used to view up to 4 devices simultaneously on the live view screen. To access the multiview menu, tap on the Multiview icon located on the live view interface. 7 Add a Device Select your Device View Your Devices Tap on the ( + ) icon to begin adding optional devices to the live view screen. Select your device from the optional channels menu. The interface can view up to 4 devices simultaneously.
Baby Monitor Mode The ASH21 camera comes equipped with a built-in baby monitor mode which allows you to use the camera to keep track of babies or small children. Baby monitor mode provides an adjustable sound threshold in the interface that allows the audio from the camera to always come through the app or to come through once a certain threshold is met. For more information on how to use the baby monitor mode, please refer to the information below.
Pan/Tilt The pan/tilt option allows you to access a pan/tilt interface for your camera. Use the pan/tilt interface to pan the camera left and right or tilt the camera up and down. Tap the pan/tilt option again to exit the interface. Full Screen The fullscreen option allows you to view a full screen view of the live feed from your device. When in full screen mode, tap the live view screen to access the live view features for your device.
Manual Snapshot/Record The snapshot and record button allow you to manually take snapshots or video of the live feed. All manual snapshots and videos will be stored in the My Saved Files folder located in the Account section of the Amcrest Smart Home app. Take a Snapshot My Saved Files View you Photo Tap on the Snapshot button to manually take a snapshot of the live view screen. To view the snapshot, use the back arrow ( < ) to access the devices menu.
Amcrest Smart Home Cloud The Amcrest Smart Home Cloud is an optional premium cloud storage service that offers a wide range of storage options for cloud users who wish to have secure cloud based options for their recordings. This is different from Amcrest Cloud service as the Amcrest Smart Home cloud is exclusive to Amcrest Smart Home devices and will not be compatible with other traditional or legacy Amcrest IP cameras or devices.
Amcrest Smart Home Cloud Plans Explained Amcrest offers a wide range of options for cloud users who wish to have secure cloud based options for their recordings. These include our free 1 year cloud plan which offers 3 days of motion detection storage with a 12 second record time and 7 minute cool down to a 30 day motion detection storage plan that offers unlimited recorded as well as no cool down.
Downloading Recordings Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings download interface. All recordings retained on a microSD card will have to be downloaded via a microSD card adapter (sold separately) on a computer. For more information on microSD card recordings, please refer to the microSD card section of this manual.
Access Your Account Access Plan Details Change Current Plan Open the Amcrest Smart Home app and log into your account. Tap on My Plans. Select your current plan from the My Plans menu. Tap on the Account tab. Note: The My Plans menu will display all past and present Amcrest Smart Home Cloud plans, unpaid, paid as well as cancelled plans. You can filter this via the "Unpaid", "Paid", and "Cancelled” tabs. Then tap on Change Plan.
MicroSD Card Recordings This device is capable of providing local storage via an external microSD card (sold separately). Please ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your device. The microSD card must be formatted to FAT32. This may have to be done manually as most programs do not format to this allocation automatically. When a microSD card is inserted into the device, all motion based recordings will be stored to it.
App Settings The settings menu for your device allows you to configure specific settings such as device information, motion detection, time zone, Wi-Fi and other related settings. All settings are based on the capbilities of the device and may differ between certain models. Please refer to the information below for more information on the settings available for your device. Accessing the Settings Menu The settings menu for your device can be accessed via the live view menu.
Device Information This menu allows you to update the thumbnail image, name, and password for your device. The model number, serial number and other useful information can be accessed via this menu. Tap on Device Thumbnail to update the thumbnail image for your device. The thumbnail can be default, a manually taken snapshot, or uploaded from your smartphone. Tap on Device Name to edit the name of your device. Tap on the Save icon ( ) when finished.
Motion Detection Overview 7 Amcrest Smart Home devices allow you to view motion detection recordings locally, using a microSD card (sold separately) or via Amcrest Smart Home cloud which is a cloud based service where you can remotely view and store motion detection recordings. By default, motion detection is automatically enabled on all Amcrest Smart Home devices. All motion detection settings are adjustable using the Amcrest Smart Home app.
Human Detection Human detection is a built-in AI feature that allows your camera to filter out certain objects such as, birds, tress, or other nonhuman entities to avoid false motion detection alarms. This setting is only available in the Amcrest Smart Home app and will not function in other apps or services. Once this setting is activated only human figures or features will be detected and reported by the camera.
Motion Detection Schedules A motion schedule allows you to set the device to begin recording motion detection events at a designated time. This is useful if you would like the device to only start detecting motion during specific times of the day. If you would like the device to record motion 24/7 you can leave the schedule as default. However, for more information on how to set a motion schedule, please refer to the information provided below. Tap on Motion Schedule.
A blue check mark will be displayed next to the active days. Tap the back arrow ( < ) to exit. Tap on the “Save” button to save your motion schedule. The motion schedule is now applied to your device. Tap the back arrow ( < ) to exit. Motion Sensitivity Motion sensitivity allows you to adjust how sensitive the motion detection will be for your camera. This is based off a minimum and maximum value ranging between 1, having the least amount of sensitivity, and 6 being the max.
Set Regions Setting motion detection regions allows you to customize activity zones for motion detection areas. This helps to block out and avoid false motion events and is useful for blocking out areas such as trees, bushes, or other areas to help increase the efficiency if your camera’s motion detection abilities. To set a motion detection region, tap on "Clear Zone". Use you finger to highlight the area(s) on the screen that you would like to block motion detection events.
Smart Notifications can be turned on or off using the Amcrest Smart Home app. These settings are account based and not necessarily based per device. To turn smart notifications on or off, log into your Amcrest Smart app and tap on the Account menu. In the account menu, scroll down to the "Push Notification" menu. You will notice 2 toggle switches, one for your devices and one for shared devices. If you would like to turn off motion detection events you can based on device in the Devices menu.
Tap on “Repeat” to choose which days of the week you would like the continuous schedule to apply. A blue check mark will be displayed next to the active days. Tap on Save. Tap the back arrow ( < ) to exit. The continuous recording schedule is now applied to your device. Tap the back arrow ( < ) to exit. Storage Status The storage status menu displays any current cloud or microSD card storage options applicable for your device.
Time Zone This menu allows you to adjust and set any time zone related information for your device. Enable DST (daylight savings time) settings for your device if needed. To change the time zone for your device tap on “Time Zone” and select your time zone from the provided list. Tap the back arrow ( < ) to return to the previous menu Daylight savings time (DST) should be enabled by default however, if you would like to enable/disable it use the provided DST toggle switch.
Removing a Shared Device Removing a shared device from your account will revoke sharing permissions for added shared users. You can remove a shared user in the Shared Device menu. Access the Shared Device menu and locate the shared user on your device. Tap Remove to remove the shared user. Tap OK to remove the shared user from your device. Firmware Update This menu allows you to update the firmware for your device. If a firmware update is available, a red dot will be displayed in this field.
Wi-Fi Settings This menu allows you to change Wi-Fi networks for your device. Please note, this device is not a dual band device, please make sure to connect to a 2.4GHz Wi-Fi network. To access the Wi-Fi Settings menu, tap on the settings icon ( ) on the live view screen. Tap on the Wi-Fi Settings option and select your Wi-Fi network from the Wi-Fi list. Enter the Wi-Fi password for your network and tap the save icon ( ) to save the new Wi-Fi network to your device.
Reboot The reboot option allows you to reboot your device from the Amcrest Smart Home app. To access the Reboot option, tap on the settings icon ( ) on the live view screen. Tap on the Reboot option and tap “Yes” to continue. The reboot process will take up to 3 - 5 minutes to complete. Allow the device to reboot before accessing the live feed or other related options. Video Settings The video settings menu provides quick access to general settings for your device.
Email Alerts Email Setup will be dependent on your specific email provider. In this example we will be using Gmail. Please also make sure that the Email Notification and Email Snapshot toggle switches are enabled in the motion detection menu. For more information on how to setup email alerts using the Amcrest Smart Home app, refer to the information provided below. Log into your Amcrest Smart Home app and select your device. Tap on the Settings menu ( ) and select “Motion Detection”.
Delete Device The delete device option allows you to unbound and remove the device from your Amcrest Smarthome account. This option is useful if performing a factory reset on the device or setting up the device in a new location. To access the Delete Device option for your device, tap on the settings icon ( ) on the live view screen. Scroll down to the bottom of the settings menu and tap on the Delete Device option. A prompt will appear asking if you are sure you would like to delete the device.
Events Menu The events menu provides quick access to system and device related security and system alerts. The security alerts menu provides information on how many push notifications were sent, per device, per day and provides a way to view each notification that was sent within a 7 day period. The system notification menu retains notifications provided by the developer. This can range from system maintenance messages to firmware update reminders for your device.
Account Menu The accounts menu allows to view and update general account information as well as customize and adjust specific settings for your device. For more information on the options available in the account menu, please refer to the information provided below. To access the Account menu, open the Amcrest Smart Home app and log into your account. Tap on the Account menu option located at the bottom of the interface. All account based options for your account will be displayed in this menu.
The Cloud Downloads menu allows you to view, delete, or download cloud recordings that were downloaded from the cloud recordings interface. Tap on a clip to view the recording, use the trash can icon to delete it, tap on the download button to download the recording to your mobile device. The My Saved Files menu allows you to view, delete, rename, share, and export manually recorded snapshots or videos. Use the video/snapshot icons to view the manually recorded files.
The Leave Feedback allows you to leave feedback to improve the overall experience of the Amcrest Smart Home app. We take this feedback seriously and are always looking for new ways to improve your experience. The About tab allows you to view the current app version you are using as well as a link to our privacy policy. Push Notifications The push notification toggle switches located in the account menu enable and disable push notifications for every device connected to your Amcrest Smart Home account.
Setting a Push Notification Schedule A push notification schedule can be setup which will allow the app only to send push notifications to your device or a shared user’s device during a specific time during the day. For more information on how to setup a push notification schedule, please refer to the information provided below. In the account menu, tap on the Schedule option in the Push Notification menu to display the push notification schedule menu.
Fingerprint Verification The fingerprint verification option allows you to set a fingerprint authentication that will allow you to log into your Amcrest Smart Home app using your fingerprint. Please note, this option will only be applicable to smartphone devices that have fingerprint capabilities. In the accounts menu, tap on the “Fingerprint Verification” toggle switch to enable or disable this feature. A fingerprint must be enabled first on your smartphone before this option can be enabled.
Adding to Amcrest NVR/DVR Most Amcrest Smart Home devices, excluding Smart Home battery cameras, can connect to both an Amcrest DVR and Amcrest NVR. This is possible by obtaining the IP address of your device from your network and adding it directly into your DVR or NVR. The DVR or NVR must be connected to the same network as the Amcrest Smart Home device for this to work. The device you are adding must be added to the Amcrest Smart Home app first before adding it to your device.
Adding to Amcrest View Pro Amcrest Smart Home devices such as the ASH21 are capable of connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro app. However, since Amcrest Smart Home devices function primarily on a cloud based platform setting up an Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and must be set up first using the Amcrest Smart Home app.
Adding to Blue Iris Amcrest Smart Home devices, such as the ASH21, can connect and record to Blue Iris. This is possible by obtaining the IP address of the camera and entering the applicable RTSP information into the software. The device must be set up first using the Amcrest Smart Home app before adding it to any additional software. The camera and the computer you are using must be on the same network during setup.
Adding to Amcrest Surveillance Pro Amcrest Smart Home devices, such as the ASH21 camera, can be added into Amcrest Surveillance Pro software. Amcrest Surveillance Pro is a free software, provided by Amcrest, which allows you to access all your Amcrest devices in one central location on your PC or Mac computer. For more information on how to download this free software please visit: amcrest.
Troubleshooting Unable to Locate an SSID? If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app there may be a miscommunication happening between the app and your mobile device. This appears to be a more common situation among iOS users and we are currently working with Apple to device a solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this issue, please refer to the information provided below.
