4K 30FPS UltraHD POE IP Bullet Camera User Manual Version 1.0.0.
Contents Welcome ........................................................................................................................................................................................... 3 Important Security Warning ............................................................................................................................................................. 3 Important Safeguards and Warnings ....................................................................................
Welcome Thank you for purchasing an Amcrest camera! This user manual is designed to be a reference tool for the installation and operation of your camera. Here you can find information about the camera’s features and functions, as well as information to aid in troubleshooting. Many of the setup and installation sections below have corresponding videos on YouTube To access the setup videos, please go to http://amcrest.
3．Installation Handle the device with care. Keep the device right side up. Do not apply power to the camera before completing installation. Do not place objects on top of the camera. 4．Repair Professionals All the examination and repair work should be done by qualified service engineers. We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
Amcrest offers premium cloud storage options to enable long-term storage. Amcrest Cloud also allows the user to easily locate and view recordings for playback from any internet connected computer or smartphone (iOS/Android). • Advanced Network Protocol Support This camera is UPnP compatible, and includes functionality for use with DDNS, and other protocols to allow remote and local connection with a large variety of network hardware.
1. 2. 3. 4. 5. 6. 7. 8. Stick the installation sticker on the designated surface where the device will be installed (wall or ceiling). Drill 4 holes through the holes on the installation sticker. Open the accessories bag and take out the expansion bolt and insert it into the holes. Open accessories bag and take out the screws. Tighten the 4 screws to fix the device on the installation surface (wall or ceiling).
How to Setup the Camera To make your experience with your Amcrest camera easy and simple, we've provided multiple ways to set up, view, and operate your camera depending on your needs. Please follow the instructions on this page to set up your camera in the way that works best for you. Setting up Your Camera for the First Time If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing.
• • • Please make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. Make sure your camera and mobile device are on the same network during setup. To ensure the camera connects to the cloud, a reboot of your camera is recommended. To add your camera onto the Amcrest Cloud app, follow these steps: 1. Download and open the Amcrest Cloud app from the App Store or Play Store.
5. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field. Press Next to continue. 7. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers. When you have finished setting the password for your camera, enter the password again in the Confirm Camera Password section. Tap Next to continue. 6.
Amcrest View Pro Setup To add your PoE camera to the Amcrest View Pro app follow these steps: • • Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. Make sure your camera and mobile device are on the same network during setup. 1. Download and open the Amcrest View Pro app from the App Store or Play Store. 2. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device. 3.
4. Tap on PoE Camera 6. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field. Press Next to continue. 5. Next, select a connection type. Since we will be setting up a basic P2P connection with the device, tap on "P2P Connection" to continue. 7. Give the camera a name (e.g. Garage, Kitchen, Living Room, etc.) and provide the username and password for your camera. The default username and will be admin.
8. The app will prompt you to change the password. Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. 9. Your camera is now set up and ready for use on the Amcrest View Pro app. For more information about Amcrest View Pro and its functionalities visit amcrest.
Open the web browser and enter this IP address into browser. Press enter to access the web user interface. In the web user interface, enter the login credentials for your device. If this is the first time accessing the device, the username and password will both be admin. Click on Login. If this is the first-time logging into your device, you will be prompted to modify the password for your device. To modify the password, enter the new password you would like to use in the New Password field and confirm.
Operation and Interface This section will show you the basic operation and interfaces of the web user interface for your camera. Live By default, the interface opens on the Live tab. The live view tab allows the user to see a live video feed from the camera. The live view tab has five main sections: Section 1: These options allow the user quick access to the live view screen and Amcrest Cloud web site.
Section 2: This section allows the user to switch between Main Stream and Sub stream. Section 3: This is the live view feed from the camera. Section 4: This section allows the user to access setup options, alarm, and logout the interface. Section 5: This section allows the user to manually take a snapshot of the live view screen. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.
Configuration This menu allows the user to configure image profiles for normal, day, and night usage. Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: Picture • • • • • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
• • • Gamma: This slider is used to adjust the gamma of the video. The larger the number, the brighter the video is. The default value is 50 and the recommended value ranges from 40 to 60. Mirror: This radio button allows the user to turn the mirroring feature on or off. Turning mirroring on will mirror the picture. Flip: This dropdown box allows the user to flip the video feed picture. Flipping the picture is recommended only if the camera is mounted upside down.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. BLC Mode This menu allows the user to select Back Light Compensation. The values are Off, BLC (Auto), WDR, and HLC. This feature should only be used in black lit environments.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. Day & Night Day & Night profiles are used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
• • • • • • Mode: This dropdown box allows the user to select different Day & Night balance modes. The 3 options are Auto, Color, and B&W. Auto - Uses D&N Sensitivity setting to change between color mode and infrared and black and white mode. Color - Preset which allows the camera to compensate color in day or night profiles. B&W - Sets the picture to black and white, however when illumination is too dark it switches on IR mode.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.
Below is an explanation for each of the fields on the Video tab in the Video menu item: • • • • • • • • • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. Resolution: This dropdown box allows the user to set the resolution. The system supports various resolutions and they can be selected from this dropdown list. Frame Rate (FPS): This dropdown box allows the user to select a frame rate.
Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • ▪ • • • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: General: Snapshots are taken as scheduled. Event: Snapshots occur when a motion detection alarm or tampering alarm is triggered Image Size: This dropdown box shows the image size. By default, the screenshot size is the same size as the video feed’s resolution.
The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed. To remove a box, click on it, then click the delete button. To remove all privacy filter boxes, click the remove all button.
Below is an explanation of the fields on the TCP/IP settings tab: • • • • • • • • • • • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. Ethernet Card: This dropdown box allows the user to select which internet access device to use. If the device is connected to a wired connection and a wireless one at the same time, then this box will have options to pick either of the connections.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. P2P The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com.
Below is an explanation of the fields on the Connection settings tab: Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. TCP Port: This field designates the Transmission Control Protocol (TCP) port number. The default value is 37777. UDP Port: This field designates the User Datagram Protocol (UDP) port number. The default value is 37778.
To use this feature, users will need to setup an account with a DDNS service. The camera supports a variety of DDNS services such as AMCRESTDDNS, NO-IP DDNS, CN99 DDNS, and Dyndns DDNS. Based on which service is selected, different options may show on this screen. For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
Below is an explanation of fields on the IP Filter settings screen: • • • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end. Remove All: This button allows the user to remove all sites from the trusted IP/MAC list.
• • • • • • • • • • Password: This field allows the user to enter the password associated with the SMTP username. Sender: This field allows the user to enter the sender email address. This email address will be the one that sends out all emails pertaining to the alerts and alarm emails sent by the camera. Authentication: This dropdown box allows the user to select an encryption type. There are two types of email encryption protocols that are available.
• • • o o o o o o o Enable: This checkbox allows the user to enable the UPnP function. Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed. Successful: This means that UPnP mapping has succeeded. Port Mapping List: This table is used to show how the ports for each protocol listed below have been remapped by the UPnP protocol. The first column shows the checkboxes to enable the corresponding service on the table.
For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso Event This menu section allows the user to change different settings for triggering events. Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper. Motion Detect This tab allows the user to modify motion detection settings.
o o • Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Anti-Dither: This field allows the user to set the anti-dither time. The values in this field can range from 5 to 600 seconds. This time value controls how long the alarm signal lasts.
o When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen. Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.
Video Tampering This tab allows the user to modify video tamper settings. Below is a screenshot of the Video Tamper tab: • • Below is an explanation of the fields on the Video Tamper tab: Enable: This checkbox enables a video tamper alarm for the camera. Schedule: Clicking this button opens a weekly schedule that can be used to set times.
• • • • • o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Record: This checkbox allows the user to enable the camera to record video when a video tampering alarm is triggered. Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be.
• • • • Record: This checkbox allows the user to enable the camera to record video when a network abnormality is detected. Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be. Relay Out: This checkbox allows the user to enable the camera to trigger an alarm when a network abnormality is detected. Alarm Delay: This field specifies in seconds how long the delay between alarm activation and relay alarm activation should be.
Below is an explanation of the fields on the Security Exception tab: • • Enable: This checkbox enables the security exception alarm to be triggered if a hostile attack is detected. Send Email: If email settings are setup in the camera a notification will be emailed of the abnormality detected. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Below is an explanation of the fields on the Record Schedule settings tab: o o o • o Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.
o o • o Motion: Motion Detection means that the camera only takes snapshots when the motion detection alarm is activated. Motion recording is represented by the color yellow. Alarm: Alarm means that the camera only takes snapshots when an alarm is activated. Alarm recording is represented by the color red. Snapshot Recording Schedule: To specify a snapshot range, first select the type of snapshot desired, then click and drag on time bar for the desired date.
Destination This menu controls where recorded media is stored. There are 2 tabs in this menu: FTP and NAS. Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: • • Event Type: This column designates storage options available to the camera. The options are FTP and NAS.
Below is an explanation of the fields on the FTP settings tab: • • • • • • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. Server Address: This field allows the user to designate a DDNS address for the FTP server. Port: This field allows the user to designate the port number for the FTP server. User Name: This field allows the user to input the username used to login to the FTP server.
Below is an explanation of the fields on the Record Control settings tab: • • • Pack Duration: This field allows the user to set how many minutes each file is comprised of. Pre-event Record: This field allows the user to specify how many seconds before an event should be recorded. Disk Full: This dropdown box allows the user to designate what the camera should do when the disk is full. There are 2 options: Overwrite or Stop.
Below is an explanation of the fields on the General settings tab: • • • Device Name: This field allows the user to change the device’s name. Language: This dropdown box allows the user to change the language used in the camera. Video Standard: This dropdown box allows the user to select either the NTSC or PAL video standard. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Below is an explanation of the fields on the Date & Time settings tab: • • • • • • • • • • Date Format: This dropdown box allows the user to change the date format used in the camera. Time Format: This dropdown box allows the user to change the time format used in the camera. Time Zone: This dropdown box allows the user to change the time zone used in the camera. Current Time: This field allows the user to enter in the date and time manually.
• • • • • • User Name: This column shows the usernames of the different accounts on the camera. Group Name: This column shows the group of the different accounts on the camera. Description: This column shows a description of the account. Modify: This column allows the user to modify the user account. Delete: This column allows the user to delete a user account. Note: The admin account cannot be deleted. Authority List: This box shows which user rights/authorities are assigned to an account.
Auto Maintain This screen allows the user to set auto maintenance settings for the camera. Below is a screenshot of the Auto Maintain screen: Below is an explanation of the fields on the Auto Maintain screen: • • • Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.
To upgrade the firmware for your camera, follow the steps provided below: • • • • • Go to amcrest.com/firmware-subscribe Search for the model number of your camera and download the latest firmware file. Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. Once the firmware file has been imported, click Upgrade. The device will reset, return to the web user interface. The upgrade is now complete.
On this screen, software version, web interface version, and ONVIF version are displayed. Also, the S/N (Token ID) is displayed here. Log This screen is where the camera’s activity log is kept. Below is a screenshot of the Log screen: To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button.
Click Refresh to refresh this table. Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered.
Remote Web Access Setup There are two main methods for setting up remote access: UPnP/DDNS, and Port Forwarding. UPnP/DDNS Remote Web Access Setup Using Universal Plug and Play (UPnP) and Dynamic Domain Name Server (DDNS) functionality is the easiest way to setup stable remote access. For this method, your router should support the uPnP networking protocol and the protocol should be enabled. Please refer to your router manufacturer’s documentation to learn how to enable uPnP on your router.
International Callers (Outside of US): +1-713-893-8956 USA: (888) 212-7538 Canada: 437-888-0177 UK: 203-769-2757 Email Amcrest Customer Support support@amcrest.com Port Forwarding Remote Web Access Setup 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. Port Forwarding is an alternative method to setting up remote access for Amcrest cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work.
If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts and use the email form Call Amcrest Support using one of the following numbers Toll Free: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: (888) 212-7538 Canada: 437-888- 0177 UK: 203-769-2757 Email Amcrest Customer Support support@amcrest.com Amcrest Cloud Desktop Setup 1. 2. 3. 4. 5.
FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2. Camera often automatically shuts down or stops running. Below are a few possible reasons why this may be occurring: • The input voltage is too low or is not stable. • The insides of the camera have accumulated too much dust.
• • • • • Below are a few possible reasons why this may be occurring: The network speed is not enough to transfer video data via web access. The client PC may have limited resources. Multicast mode may be causing this issue. A privacy mask or screensaver may be enabled. The camera’s local video output quality is not enough. • • • • • 8. Network connection is not stable. Below are a few possible reasons why this may be occurring: The network is not stable. There may be an IP address conflict.
• • • • • • • • • • • • • • • • • • • • • • • DDNS – Stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name server in the Domain Name System (DNS), often in real time, with the active DNS configuration of its configured hostnames, addresses or other information. Default Gateway – The node on the computer network that the network software uses when an IP address does not match any other routes in the routing table.
FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.
Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Pb Hg Cd Cr VI PBB PBDE ○ ○ ○ ○ ○ ○ （Panel） ○ ○ ○ ○ ○ ○ Circuit Board ○ ○ ○ ○ ○ ○ Fastener ○ ○ ○ ○ ○ ○ Wire and Cable/Ac Adapter ○ ○ ○ ○ ○ ○ Packing Material ○ ○ ○ ○ ○ ○ Accessories ○ ○ ○ ○ ○ ○ Sheet Metal(Case) Plastic Parts O: Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is below the rel
O: Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is below the relevant threshold of the SJ/T11363-2006 standard. X: Indicates that the concentration of the hazardous substance of at least one of all homogeneous materials in the parts is above the relevant threshold of the SJ/T11363-2006 standard.
