User Guide

Computer Access Setup Remote access not working? (troubleshooting steps)
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7. Check for UPnP: In order for remote access to work, UPnP has to be enabled on your
NVR and it has to be enabled and supported on your router. Check your router’s
documentation to confirm whether UPnP is supported. Otherwise, an alternative to UPnP
is port forwarding which can be done by following a video tutorial for the HDCVI system.
To find this video, go to http://www.amcrest.com/videos/ and find the video by clicking
Playlists (tab) > Amcrest - 1080P & 720P HDCVI DVR > HDCVI - Remote Access
Setup for PC (Port Forwarding).
Note: This is NOT an ‘HDCVI’ system, it is an NVR. However, the same exact procedure
as shown in the video applies.
8. Still not working?
Please contact Amcrest Support via one of the following options:
● Visit http://amcrest.com/contacts and use the email form
● Call Amcrest Support using one of the following numbers
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
● Email Amcrest Customer Support [e-mail]