User guide

AMD Customer Care is unable to assist with refunds, returns, or exchange-specific

inquiries. If resolving the problem being experienced is critical to your decision to

keep the product, it is your responsibility to ensure that you know and are within the

period of time your reseller will allow for refunds, returns, or exchange.

AMD is not responsible for any expense incurred accessing Customer Care. It is

expected that customers will review the expense associated with the available support

options and will choose the method that best meets their needs and budget.

AMD Customer Care reserves the right to limit support options for products that are

not registered or are at End of Life.

5.3 Workstation Warranty Service

For warranty service instructions visit http://support.amd.com or contact one of our

Customer Service Representatives.

5.3.1 Shipping

Before shipping any unit for repair, obtain an RMA number for warranty service.

When shipping your product, pack it securely, show the RMA and serial number of

the product on the outside, and ship prepaid and insured.

AMD will not be held liable for damage or loss to the product in shipment.

Standard warranty service consists of repair upon receipt.

AMD reserves the right to replace the product with a serviced product at their sole

discretion at any time.

You are responsible for the cost of shipping the product to AMD. AMD pays the cost

of returning the product to you.

Products which are repaired under warranty are guaranteed for the remainder of the

original warranty period. Repairing or exchanging a product does not start a new

warranty period. If, at the time of repair, a product is already “out of warranty” or

within the last 90 days of the warranty period, AMD will guarantee the repair for the

full 90 days. All other terms and conditions of the original warranty apply.

5.3.2 Limitations

This warranty is valid only if the online Product Warranty Registration form at http://

support.amd.com is successfully submitted within 30 days of purchase of said product.

All warranties for this product, expressed or implied, will expire three (3) years from

date of original purchase.

All accompanying cables and accessories are warranted for 90 days.

No warranties for this product, expressed or implied, shall extend to any person who

purchases the product in a used condition.

The liability of AMD in respect of any defective product will be limited to the repair or

replacement of such product. AMD may use new or equivalent-to-new replacement

parts. Defective product will be sent in for repair or replacement only. AMD makes

no other representations or warranties as to fitness for a particular purpose,

merchantability or otherwise in respect of the product. No other representations,

Reference 21