AMD Radeon™ HD 6990 User Guide Part Number: 137-41882-11
ii © 2011 Advanced Micro Devices Inc. All rights reserved. The contents of this document are provided in connection with Advanced Micro Devices, Inc. (“AMD”) products. AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to discontinue or make changes to products, specifications, product descriptions, and documentation at any time without notice.
iii Important Safety Instructions Note: This product is for use only with compatible UL-listed personal computers that have installation instructions detailing user installation of this class of product. Read all instructions before beginning installation. All safety and installation instructions should be read before the product is installed or operated. Retain all instructions. Safety, installation, and operating instructions should be retained for future reference. Heed all warnings.
iv AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
Contents Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1.1 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Chapter 7 Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 7.1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 7.1.1 Graphics Card Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting Started Before you begin installing your new AMD Radeon HD 6990 graphics card, please make sure you have the proper system requirements and have completed the required preinstallation tasks as outlined in this chapter. System Requirements Hardware Minimum requirements for installing a single AMD Radeon HD 6990 graphics card: • Motherboard with one PCIe® ×16 lane graphics slot. • AMD Athlon™ or Intel Pentium® 4 CPU. • 1 GB RAM. • CD-ROM or DVD-ROM drive for installing software.
2 Getting Started Recording the Serial and Part Numbers Write down the serial number and part number before installing. The serial number and 102 part number on the graphics card are required for registration and free support. They are located on a sticker on the back of the card. The emphasized numbers in bold are required for registration and free support.
Getting Started 3 Uninstalling the Old Driver (Windows Vista®/ Windows® 7) Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card. 1. With the current graphics card still in the computer, close all open applications. 2. Click Start ▷ Control Panel. 3. Click Device Manager. If you are using the Category View of the Control Panel, do one of the following: ➭ For Windows Vista®, click System and Maintenance and then Device Manager.
4 Getting Started AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
Chapter 2 Hardware Installation This chapter details how to install the AMD Radeon HD 6990 graphics card in your system. Installation Overview The installation of the card has slightly different procedures depending on whether you are replacing an existing card or installing a graphics card in a PC for the first time. This section briefly describes the high-level steps for both cases. Replacing an Existing Card If you are replacing an existing graphics card, you need to: 1.
6 Hardware Installation Caution: Do not use the BIOS2 setting unless you are familiar with overclocking and are using high-quality system components to ensure maximum system stability. If you encounter issues while using the BIOS2 setting, return the graphics card to the BIOS1 setting, as your system may not be properly equipped to handle the higher clock speeds and power consumption. The following procedure describes how to switch between BIOS settings using the dual-BIOS switch on your graphics card. 1.
Hardware Installation 7 5. Locate the appropriate bus slot and, if necessary, remove the corresponding metal backplate cover(s). Make sure all internal cables are clear of the slot. Note: If you cannot find a bus slot to match the card, you need a graphics card with the correct bus to match the motherboard. 6. Align the graphics card with the slot and press it in firmly until the card is fully seated. 7.
8 Hardware Installation If you have properly installed the graphics card, the computer should start normally. Proceed to install the software and drivers for your AMD Radeon HD 6990 graphics card. AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
Chapter 3 Software Installation This chapter describes the installation of the software and drivers associated with your AMD Radeon product. AMD Drivers and Software Drivers are small but important programs that enable an operating system to communicate with a piece of hardware, such as a graphics card. When you install a new graphics card, you must also install the driver and configuration software the card requires to function properly.
10 Software Installation 2. From the menu that appears, click Software Install. 3. Follow the on-screen instructions. When prompted, select either Express or Custom . Not all software components are installed using the Express installation. Custom installation allows you to select individual software components for installation. Tip: If the installer fails to install the driver, or you have a software conflict, you can download the latest software from support.amd.com/us/gpudownload/Pages/ index.
Chapter 4 Display Configuration This section describes how to configure the display and lists the available display connections. AMD Radeon HD 6990 Connections The following figure shows the display connections available on your AMD Radeon HD 6990 graphics card. Note: The baseplate may not appear exactly as depicted. Figure 4–1 AMD Radeon HD 6990 Display Connections 1 Mini DisplayPort (DP+) connection. Carries video and audio signals to DisplayPort-compliant devices.
12 Display Configuration Display Adapters (Optional Accessories) The following table lists the DisplayPort-compliant adapters/dongles included with your graphics card. They can be used to connect displays not directly supported by the connection types available on the graphics card.
Display Configuration 13 Once displays are connected to the graphics card, you can control how they are currently configured as well as how Windows® desktops appear on the displays using the Control Center software application. Common configuration tasks include: • Adding and removing displays • Rotating displays • Setting the main (primary) display • Duplicating and extending desktops • Arranging desktops For more information, see Chapter 5 Using the Control Center Software.
14 Display Configuration Using Adapters The following procedure describes how to connect a display to your graphics card using an adapter. 1. Turn off your computer and display. 2. Plug the adapter into the connection from your AMD Radeon graphics card and tighten the thumbscrews (if there are any). 3. Connect your display's cable to the adapter and tighten the thumbscrews (if there are any). 4. Turn on your display first, then your computer.
Chapter 5 Using the Control Center Software Control Center Software Overview The Control Center software application contains settings for configuring and finetuning your AMD product. Use it to manage desktops and displays, optimize your graphics processor for enhanced 3D application and video quality, and configure your CPU for improved power savings or system performance.
16 Using the Control Center Software Viewing the Control Center Help The help system that is available with the Control Center software application provides detailed usage information and tips for configuring your AMD product. The help system also provides conceptual information on the technologies that are available for your product. Use the following steps to access the help system. 1. Open the Control Center application. 2.
Chapter 6 AMD CrossFireX™ Technology Note: These features are only available for AMD Radeon HD 6990 graphics cards with AMD CrossFireX™ connections. AMD CrossFireX™ Overview AMD CrossFireX is a multi-GPU (graphics processing unit) performance gaming platform. It enables multiple graphics processors installed in a single computer to work together to improve system performance, creating a high-performance gaming platform. A typical AMD CrossFireX setup involves two graphics cards.
18 AMD CrossFireX™ Technology Caution: Remember to discharge your body’s static electricity by touching the power supply case or the metal surface of the computer chassis. 4. Remove any unneeded graphics cards from the computer. Warning: Some graphics cards can get hot while operating. Wait approximately five minutes after turning off the computer before touching the card. 5. Locate the PCIe slots on the motherboard. If necessary, also remove the corresponding back panel cover. 6.
AMD CrossFireX™ Technology 19 Figure 6–1 Connecting the Power Cables 1 Power supply 2 Existing card 3 New card 8. Remove protection tags from the ends of the AMD CrossFire interconnect and connect the cards. Caution: Always handle the AMD CrossFire bridge interconnect by the connector only. Do not push or pull on the flexible cable. © 2011 Advanced Micro Devices, Inc.
20 AMD CrossFireX™ Technology Figure 6–2 AMD CrossFire™ Bridge Interconnect Protection Tag Figure 6–3 AMD CrossFire™ Installation AMD Radeon™ HD 6990 1 AMD CrossFire graphics cards 2 Interconnect © 2011 Advanced Micro Devices, Inc.
AMD CrossFireX™ Technology 21 9. Fasten the graphics cards securely to the back panel. 10. Make sure the cables are not interfering with anything inside the computer (for example, a cooling fan) and then replace the computer cover. 11. Reconnect any cables you have disconnected and plug in the computer power cord. 12. Turn on the monitor and then the computer. You can now enable and configure AMD CrossFireX support using the Control Center software application.
22 AMD CrossFireX™ Technology When AMD CrossFireX is enabled, the GPU Accelerated Physics feature might be automatically disabled for all cards and displays in the configuration except those used by AMD CrossFireX. AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
Chapter 7 Reference The following section offers troubleshooting tips and provides customer care, warranty, and compliance information. Troubleshooting Note: Some troubleshooting tips may not be applicable depending on the display options supported by and configured for your card. Graphics Card Installation Troubleshooting For more advanced troubleshooting information, contact AMD Customer Care at amd.com. The graphics card doesn't fit any of the motherboard slots.
24 Reference The computer boots up but there is no display. Verify that the monitor is connected properly to the computer and a power supply. If a DisplayPort adapter, passive dongle, or active dongle is used, visit www.amd.com/ eyefinity and make sure it appears on AMD's listing of AMD Eyefinity Multi-Display Ready or AMD Eyefinity Multi-Display Verified adapters/dongles. If your motherboard has on-board graphics capabilities, you may need to disable them.
Reference 25 3D Client is Active You will not be able to start AMD CrossFireX if a 3D application, game, or video playback, such as a DVD movie, is running. Close all open 3D applications, games, and movie player applications, and then enable AMD CrossFireX. AMD CrossFireX™ is Currently Unavailable This error has occurred because AMD CrossFireX did not correctly detect your graphics hardware or there is a problem with the software. • Check that the graphics cards are installed correctly.
26 Reference Also, make sure that the HDTV component video adapter is properly connected. DVDs will not play in high-quality modes. For displays connected using an analog connection, playback of CSS-protected DVDs may be restricted to certain modes. For displays connected using a digital connection, playback on certain DVD players may also be restricted if HDCP (high-bandwidth content protection) cannot be enabled. This restriction also applies to displays connected using active DisplayPort adapters.
Reference 27 Service Availability Online or mail 24 hours a day Language Access English, French, Spanish support.amd.com/us/Pages/ AMDSupportHub.aspx or Attention: Customer Care Advanced Micro Devices, Inc., 1 Commerce Valley Drive East, Markham, Ontario, Canada L3T 7X6 Telephone US & Canada Monday to Thursday: 9:00 a.m. to 5:30 p.m. English 1-877-284-1566 (toll-free) or Friday: 9:00 a.m. to 3:00 p.m. 1-905-882-2626 (Canada) Note: AMD reserves the right to change hours of support.
28 Reference FCC Compliance Information (USA) This product complies with FCC Rules Part 15. Operation is subject to the following conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits designed to provide reasonable protection against harmful interference in a residential installation.
Reference 29 CISPR 24:1997/EN 55024:1998—Information Technology Equipment—Immunity Characteristics—Limits and Methods of Measurements Electrical Safety Europe: The Low Voltage Directive—2006/95/EC • EN 60950-1—Safety of Information Technology Equipment USA/Canada: • UL 60950-1 (Information Technology Equipment—Safety—Part 1: General Requirements) • CSA C22.2 No.
30 Reference VCCI Class B ITE Compliance Information (Japan) Korean Certification "Class B" Equipment (Household purpose info/telecommunications equipment) As this equipment has undergone EMC registration for household purpose, this product can be used in any area including residential area. BSMI Certification Information (Taiwan) AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
Reference 31 C-Tick (Australia and New Zealand) ACMA — Australian Communications and Media Authority • Radiocommunications Act 1992 (Australia) – per notices of section 182 • AS/ NZS CISPR 22: 2006 Product Environmental Compliance This product may carry a marking similar to those below that indicates its level of compliance with China RoHS standards. For information on China RoHS, EU RoHS, or EU REACH compliance, please refer to Product Environmental Compliance on the AMD Web site.
32 Reference AMD Radeon™ HD 6990 © 2011 Advanced Micro Devices, Inc.
