Installation Manual

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Original Manufacturer Replacement
The Original Design Manufacturer (ODM) of the motherboard will support affected end users with an
RMA exchange for a compatible motherboard, upon request. Affected end users are recommended
to contact their local representative for the motherboard manufacturer to exchange their
motherboard.
Short Term Processor Loan "Boot Kit"
AMD will offer affected and qualified users (as described below) a AMD AM4 A-series processor
including thermal solution for short term use ("boot kit") to perform the BIOS update on their
motherboard.
This short-term processor loan or boot kit is offered through AMD warranty services and is available
only for qualified users that have made a valid purchase of a 2
nd
Gen Ryzen™ Desktop Processor
and are affected by this specific boot up issue.
This service is free of charge with the following condition:
Once you have submitted your claim for a processor loan boot kit, AMD will require pictures of your
2
nd
Gen Ryzen™ Desktop Processor and AMD Socket AM4 300-series motherboard, that clearly
shows the model numbers and unique serial numbers as well as a copy of the purchase invoice(s) to
authorize the request. Additionally, a summary or copy of communication with the motherboard
manufacturer is requested to indicate why support from the Original Design Manufacturer (ODM) is
not suitable.
Once the RMA request is approved, the AMD AM4 A-series processor will be sent with pre-paid
return shipping. The processor is provided as a temporary loan to you for the sole purpose of
updating the BIOS and must be returned within 10 business days of receipt. It is not necessary to
return the provided thermal solution.
To obtain the boot kit, please carefully follow these instructions:
1. Go to the AMD online warranty claims page: https://support.amd.com/en-us/warranty/rma
2. Fill in your full contact and product details (2
nd
Gen Ryzen Processor OPN number and serial
number)
3. In the Problem Description field enter "Boot kit Required" (without quotes)
NOTE: The product must be a valid AMD processor with authentic OPN and serial number.
Once the claim is received and approved, confirmation details and boot kit instructions will be
provided in a follow up email.