Warranty

Residential Vinyl Windows and Patio Doors
Subject to the terms and conditions stated herein, American Craftsman
®
window and/or patio door
products (including mechanical parts, components and insulated glass), are warranted to be free from
the following defects in manufacturing, materials and workmanship to the Original Purchaser for the
lifetime of the product:
a) Blistering, peeling,  aking, rotting or corrosion.
b) Material obstruction of vision on the internal surfaces of the insulated glass unit caused by seal
failure of the insulated glass unit.
In the event a failure occurs as a result of a defect in manufacturing, materials or workmanship within
the limited warranty period, American Craftsman, upon receipt of the original part/component/
material or validation of the complaint, will at its option: 1) provide a new replacement part/
component/material; or 2) provide a factory-authorized repair to the existing part/component/
material; or 3) refund the purchase price or the retailer’s/dealer’s price at the time of the original
purchase, whichever is less. American Craftsman reserves the right to require return of the defective
part(s)/component(s)/material(s).
Patio Doors with Shades/Blinds in Insulated Glass
Subject to the terms and conditions stated herein, the shades/blinds in insulated glass (including
insulated glass, shade/blind insulated glass seal and external control mechanisms attached to the
glass) in American Craftsman
®
patio doors are warranted to be free from defects in manufacturing,
materials and workmanship to the Original Purchaser for ten (10) years from the date of purchase
from the dealer.
In the event a failure occurs as a result of a defect in manufacturing, materials or workmanship within
the limited warranty period, American Craftsman, upon receipt of the original part/component/
material or validation of the complaint, will at its option: 1) provide a new replacement part/
component/material; or 2) provide a factory-authorized repair to the existing part/component/
material; or 3) refund the purchase price or the retailer’s/dealer’s price at the time of the original
purchase, whichever is less. American Craftsman reserves the right to require return of the defective
part(s)/component(s)/material(s).
Residential Vinyl Windows and Patio Doors
in Commercial Applications
American Craftsman
®
windows and doors installed in a building operated as a multi-family dwelling
or used for commercial purposes or rental properties such as schools, houses of worship, apartment
complexes, government-owned structures, of ce buildings, etc., are warranted to be free from defects
in manufacturing, materials and workmanship to the Original Purchaser for ten (10) years from the date
of purchase from the dealer. In the event a failure occurs as a result of a defect in manufacturing,
materials or workmanship within the limited warranty period, American Craftsman, upon receipt of the
original part/component/material or validation of the complaint, will at its option: 1) provide a new
replacement part/component/material; or 2) provide a factory-authorized repair to the existing part/
component/material; or 3) refund the purchase price or the retailer’s/dealer’s price at the time of the
original purchase, whichever is less. American Craftsman reserves the right to require return of the
defective part(s)/component(s)/materials.
What is NOT Covered by This Limited Warranty
Product failure or damage due to the following:
• The improper installation of the product.
• The improper application or use of the product.
• The occurrence of accidents, vandalism,  re,  oods, acts of God including,
but not limited to, earthquakes and hurricanes.
• Any modi cation or alteration to the product.
• The failure to perform reasonable and necessary maintenance on the product.
• The neglect, abuse, improper handling and/or improper storage of the product.
• Exposure of the product to excessive heat and/or cold beyond naturally occurring conditions.
• Stresses caused by building defects or settlement or movement of the structure in which the
product is installed.
• The application of harmful cleaning solutions or products including, but not limited to, acetone,
petroleum products or abrasive compounds.
• Misalignment of grilles/muntins of 1/8" or less from appropriate position.
• Slight fading and/or color variations caused by normal aging or weathering.
• Torn or ripped insect screens for any cause whatsoever.
• The improper removal of any permanent warning or identi cation labels from the product or
products.
• The rusting or corrosion of non-vinyl products or components due to the close proximity to coastal
areas unless the product is composed of appropriate stainless steel or other non-corrosive
hardware.
• Installation of the product or products outside of the 48 contiguous United States.
Additional Items Excluded From This Limited Warranty
• Minor blemishes in the glass that do not signi cantly impair the structure or vision through the
glass, including glass curvature.
• Color variation or variations of the glass.
• Glass breakage for any cause or any reason.
• Damage due to exposure to stresses arising from glass surface temperature differentials or caused
by building settlement or movement.
• Condensation on the external surfaces of the window and/or glass, which may occur as the natural
result of humidity and interior/external temperature differentials.
• Damage due to the transportation or installation of the glass product or products at altitudes
in excess of 3,500 feet above or below point of manufacture unless equipped with capillary or
breather tubes.
• The very gradual, natural migration of inert gas used in insulated glass units.
• Improper application, alteration, modi cation, or use of the insulated glass units, including the
application of aftermarket  lms.
For quality assurance purposes, all window and patio door products should be inspected by the Original
Purchaser prior to, at the time of installation, or upon transfer of title to the Original Occupant.
General Conditions and Exclusions
The limited warranty set forth in this document is the only express warranty (either written or oral)
applicable to American Craftsman
®
windows and doors, and no one is authorized to modify or expand
this limited warranty. All warranty claims must be made during the applicable warranty period.
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATION, BUT IN NO CASE WILL EXTEND BEYOND
THE TERM OF THE LIMITED WARRANTIES SET FORTH ABOVE. AMERICAN CRAFTSMAN EXCLUDES AND
WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT,
TORT OR OTHERWISE, AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO THE REPAIR OR
REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or
limitation of incidental or consequential damages, so the above limitations may not apply to you.
These warranties give you speci c legal rights and you may also have other rights which vary from
state to state.
The warranties cover replacement parts, components and/or materials only, and American Craftsman
does not assume any expense or responsibility involved with the removal and/or reinstallation of any
replacement parts, components or materials. American Craftsman reserves the right to discontinue
the model or models manufactured under these warranties. Any discontinued parts, components
or materials may be replaced with an equivalent part at the sole discretion of American Craftsman.
American Craftsman is not responsible for any color variation in the replacement part, component
or material. American Craftsman is not responsible for any window or door which has been modi ed
in any manner to accommodate an alarm system which may be attached to the product nor is it
responsible for the reconnecting of the window or door to the alarm system. American Craftsman
reserves the right to inspect any and all products with alleged defects in the  eld. Field visits may
result in service charges for non-warranty inspections.
ELIGIBILITY REQUIREMENTS
Enforceability of the warranties set forth above is limited to the Original Purchaser. The term
“Original Purchaser” as used in this limited warranty means:
- That individual, individuals or entity who or which took original title to the premises or are the
original occupants of the structure in which the product was installed.
Claim Procedure
Any inquiry with respect to the product must be made in writing and include the Original Purchaser’s
name, address, date of purchase, product information from the product label and daytime as well as
evening telephone numbers.
All claims and/or inquiries should be forwarded to the following address:
American Craftsman Window and Door Company
Attn: Warranty/Registration Department
P.O. Box 6029
North Brunswick, New Jersey 08902-6029
For additional questions, you may contact us by phone at 888-504-0005.
NON-TRANSFERABILITY: The warranties described above are non-transferable and limited to the
Original Purchaser as described above.
If any part of the warranties described above is void or unenforceable in any State of the United States,
the remaining portions will nonetheless continue in full force and effect.
Limited Lifetime
Warranty
07/01/13