OWNERS MANUAL MasterSwitch

7
7. Operation Check
After the MasterSwitch
™
is installed and set up:
1. Confirm that the network connection status (Link and Status) LEDs are on (lit).
2. Confirm that all eight of the receptacle status LEDs are on (lit).
8. Troubleshooting
Problem Possible Cause Solution
No power from any
receptacle.
Blown M asterSwitch™ circuit
breaker or no input power.
Reset circuit breaker, or
correct input power problem.
Network connection LEDs
do not come on.
Connection to network is
faulty.
Make sure netw ork cable is
securely connected to the
MasterSwitch™ and network.
Circuit breaker
continuously or frequently
trip s .
Amps drawn by load
equipment exceeds 15-am p
maximum.
Lim it load equipm ent to those
devices which together draw
less than 15 amps.
Table 2: Troubleshooting
9. Service
If the MasterSwitch
™
requires service:
1. Check the MasterSwitch
™
using the troubleshooting chart in section 6 before
calling for service.
2. Note the model number of the MasterSwitch
™
, the serial number, and the date
purchased. See the back cover of this manual for the correct telephone number
and call customer service. A technician will ask you to describe the problem
and help solve it over the phone, if possible, or will give you an RMA#. If
customer service is not available in your area, call the dealer that sold the
MasterSwitch
™
. If it is under warranty, repairs are free. If not, there will be a
charge for repair.
3. It is important to pack the MasterSwitch
™
properly to avoid damage in transit.
If possible, use the original packing materials. Damage sustained in transit is
not covered under warranty.
4. Include a letter with your name, RMA#, address, copy of the sales receipt,
description of the trouble, your daytime phone number, and a check (if
necessary).
5. Mark the RMA# on the outside of the package. The factory cannot accept any
package without this marking.
6. Return the MasterSwitch
™
by insured, prepaid carrier to the address given by
the technician.