Warranty Guide

WARRANTY PROGRAM
We are pleased to offer the following warranty program on our prefinished flooring products as
outlined below. The warranty programs apply only when the required installation and
maintenance procedures are followed. The programs assume that proper relative humidity and
temperature conditions are maintained within your home as set forth in the manufacturer’s
installation guidelines and the Normal Environmental Conditions.
Our Residential Warranty Programs require that products must meet all established industrial
quality standards specified for each product category. Residential Warranty Programs are non-
transferable and extend only to the original purchaser(s) of the prefinished hardwood floor.
These programs are limited to residential applications only; commercial and industrial
applications will not be covered. Claims for surface wear must be as a direct result of surface
wear and readily visible, covering at least one full square inch of surface area. Gloss reduction is
not considered surface wear. All natural wood have variations in color and wood grain. Wood
flooring will naturally change color after being exposed to UV radiation, including sunlight. Such
color variations will not be covered by the Limited Residential Finish Warranties. Use of floor
care products other than those specially formulated for our prefinished flooring may damage
the flooring and void the warranty.
35 YEAR LIMITED RESIDENTIAL FINISH WARRANTY
It is mandatory that the purchaser(s) install the floor pursuant to the manufacturer’s
installation instructions.
The 35 Year Limited Residential warrants, to the original purchaser, which the surface finish will
NOT wear through for thirty-five (35) years from the date of purchase, when used under normal
residential traffic conditions, and as long as preventive and regular maintenance is performed
in accordance with our recommended maintenance procedures. This finish warranty excludes
any damages resulting from, caused by or contributed to, in any way, improper environmental
conditions, indentations, scratches, lack of proper maintenance, use of unauthorized cleaning
products, misuse, negligence, accidents, pets, spiked/high heeled shoes, shoes not under
proper repair, water, wet mopping, erosion, pebbles, sand, other abrasives, surface
checks/splits and/or failure to protect the flooring material during move-in and/or other
construction activities in the immediate/adjacent area.