User's Manual

31 User Manual for the Wireless Pocket USB
Chapter 6 Troubleshooting
1. Question: The product literature says this Wireless Pocket USB can operate at 54 Mbps.
Why do I see no more than 11 Mbps speed on my WLAN Configuration Utility status?
Answer: While you are connecting to an 802.11b network, the maximum 802.11b speed is
11Mbps. Moreover, the wireless connection quality between this Pocket USB and other
stations will be limited to the space layout and thus the connection speed can’t reach to
54Mbps.
2. Question: The Wireless Pocket USB’s LEDs are not lit?
Answer: Remove and reinsert the Wireless Pocket USB. Check the Windows device
manager to see if this device is recognized and enabled. Reload the Wireless Pocket
USB’s software, if necessary. Try to install it in a different slot on your system.
3. Question: I cannot connect to the Access Point or the wireless Router?
Answer: Make sure the same settings such as SSID, Channel and Security on the
Wireless Pocket USB is the same as those on the Access Point or the wireless Router.
Move closer and try again.
4. Question: I can connect to the Access Point, but I cannot connect to other computers on
the network or the Internet?
Answer: Check to make sure that the access point is physically connected to the Ethernet
network. Make sure that the IP address and the Windows networking parameters are all
configured correctly by the connected AP. Restart your cable/DSL modem, router and
access point.
5. Question: Why my Wireless Pocket USB suddenly stop response, yet it was working
regularly before?
Answer: When changing the AP’s configuration from non-WEP to WEP enabled, while the
Wireless Pocket USB is connected, the device will enter infinite scan mode, and only
un-plugging the device will stop this phenomenon.
6. Question: The product literature says this Wireless Pocket USB can operate far to 328 feet
(100 meters). Why can’t it reach that range when I am using it?