User’s Guide TM Plus Whole Home Smart Wi-Fi System ®
CONTENTS INTRODUCTION .................................................. 3 GETTING STARTED .............................................. 4 Package Contents .................................................. 4 Status Lights ........................................................... 5 Buttons and Ports .................................................. 6 BASIC SETUP GUIDE ............................................ 7 Download the App ................................................. 7 Create Your Account .
Wi-Fi Settings: Basic Settings (2.4GHz) ................ 51 Wi-Fi Settings: Guest Networks (2.4GHz) ............ 53 Wi-Fi Settings: Advanced Settings (2.4GHz) ........ 54 Wi-Fi Settings: Wireless Coverage (2.4GHz) ........ 55 Wi-Fi Settings: Access Schedule (2.4GHz) ............ 55 Wi-Fi Settings: Wi-Fi Protected Setup (2.4GHz) ... 57 Network Settings: Local Network (LAN) .............. 58 Network Settings: Internet Network (WAN)........ 60 Network Settings: Advanced Settings..................
INTRODUCTION Thank you for purchasing The ALLY Plus- Whole Home Smart Wi-Fi System. At Amped Wireless we strive to provide you with the highest quality products through innovation and advanced technology. We pride ourselves on delivering products that outperform the competition and go beyond your expectations. If you have any questions, please feel free to contact us. We’d love to hear from you and thank you for your support! Email: sales@ampedwireless.com Call: 888-573-8830 Web: www.ampedwireless.
GETTING STARTED Package Contents Check to make sure you have all the contents within your package: ALLY Router ALLY Extender RJ-45 Ethernet Cable 2 x Power Adapters Setup Guide 4
Status Lights 5
Buttons and Ports 6
BASIC SETUP GUIDE Download the App Download the Amped Wireless ALLY app on your Android or iOS device. Search for ALLY Whole Home Wi-Fi System on the Google Play or Apple Store, or visit www.ampedwireless.com/allyapp We support Android 4.4+ and iOS 9+. Create Your Account Open the App and create your account. The account allows you to securely manage your ALLY from anywhere and from any device.
Setup Your ALLY Follow the steps in the app to get your ALLY up and running. Unplug your Modem Power off the modem by disconnecting the modem’s power adapter from the power outlet. If your modem has a backup battery, remove the backup battery from your modem.
Power on ALLY Locate your ALLY Router and the power adapter that goes with the ALLY Router (the power adapter with the white sticker) Attach one end of the power adapter to an available power outlet and the other to the white PWR port on the back of the ALLY Router Connect ALLY to your Modem Connect the ALLY Router to your modem using the included blue Ethernet cable. One end of the cable should be already attached to the blue Modem port on the ALLY Router. The other end should be connected to your modem.
Connect to ALLY After you have connected the ALLY to your modem you will be asked to connect to the ALLY’s Wi-Fi network as shown on the screens to the right. The upper screen is what iOS users will see while the lower screen is what Android users will see. Leave the ALLY App and go to your phone’s Wi-Fi settings. Find the Wi-Fi network named: Amped_ALLY_XXXX and connect to it.
Internet Connection Detection The ALLY App will try to detect your Internet settings and configure the ALLY Router. Please be patient. Once your connection has been successfully configured you will be directed to configure your Wi-Fi network settings. If there is a problem with the configuration, the app will notify you of the issue as shown in the screen on the lower right.
Personalize your Wi-Fi Settings If your Internet connection was configured successfully you will see the “Personalize your Network” screen where you can give your Wi-Fi network a new name and password. You may also choose to have the ALLY app generate a password for you. Note: You may choose to use the same network name and password for both 2.4GHz and 5GHz networks or choose individual ones for each. 2.
SETUP THE ALLY EXTENDER Do not power on your ALLY Extender until after your ALLY Router has been configured. Once your ALLY Router has been configured follow the steps to configure the ALLY Extender. a) Find a spot halfway between your ALLY Router and the far end of your home. If you have a two story home, it is recommended that your ALLY Router and ALLY Extender are on opposite floors. b) Power on the ALLY Extender using the included power adapter with the yellow sticker.
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WEB MENU SETUP (ALTERNATIVE TO APP SETUP) The ALLY is meant to be installed using the ALLY app. If you reached this section and have not begun setup yet, please refer to the Basic Setup Guide on page 7. In the case that you do not have an Android 4.4+ or iOS 9+ device and still wish to use the ALLY without the ALLY app, follow the instructions below. Note: We strongly recommend that you use the ALLY App to enjoy the overall experience of the ALLY system.
Welcome to the Setup Wizard If this is your first time setting up the Router, the Setup Wizard should automatically load. If you wish to manually configure your router you can also choose to skip the Setup Wizard. Double check that the modem is connected to the Router’s Modem port. Click Next to continue.
If the Dashboard loads (see right image) instead of the Setup Wizard, scroll to the bottom and click the Setup Wizard button to access the Wizard. Internet Connection Detection The Wizard will try to detect your Internet settings and configure the router. Please be patient. If there is a problem with the Automatic Configuration, the wizard will notify you of the issue. If you continue to have problems, contact our Elite Support department at 888573-8820.
Personalize your Wi-Fi Settings The default ID of your 5GHz and 2.4GHz Wi-Fi network is: Amped_ALLY_XXXX To change it, enter a new name in the SSID field. Users connecting wirelessly to the Router will use these IDs to identify your wireless network. There is no default security key. To change them, enter a new key in the Security Key field for both 2.4GHz and 5GHz networks. The keys must be at least 8 characters long. Click Next to apply your settings.
Create a Password for your Router This password is NOT your Wi-Fi network password. This password is to access the web menu of the Router to access additional router settings. Leave this blank if you do not wish to have a password. Click Apply to save your settings. The Router will reboot. This process may take up to 1 minute. The page will automatically reload after the countdown. If it does not, you may need to manually refresh the page or check your connection to the Router.
Setup Summary Once the Router has rebooted, it will load the Setup Summary page and provide you with the details of your setup. It is recommended that you print this page for your records. Open a new web browser window and check that you have access to the Internet. At this time, you may disconnect from the Router and start a wireless connection. If you have any wired devices that you would like to attach to the Router you may do so now as well.
USING THE ALLY APP Home Screen Home screen lets you see the status of your network and access all of ALLY’s features. b a a) Network status (top section): If online, it says “ALLY is online” and section color is d green If offline, it says “ALLY is offline” and section color is red b) Settings: Check for updates, change Wi-Fi passwords and more. c) Users: View and create user profiles. The number in the button represents the number of users you have created on your network.
Wi-Fi Networks Find your Wi-Fi passwords a) Open the ALLY app b) On the Home screen, tap the Devices button to open the Connected Devices list. Tap the + sign in the top-right corner. Here you can see the network names and passwords for all your Wi-Fi networks. NOTE: You should be careful about who you give your passwords to. Change the Wi-Fi network name and password a) Open the ALLY app b) On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu.
network password. NOTE: Passwords must be 8 to max 15 characters long. TIP: Tap the magic wand to create a strong password automatically. e) When done, tap Save. Using the 2.4GHz and 5GHz bands a) ALLY has two separate Wi-Fi networks – one for the 2.4GHz band and another for the 5GHz band. So you can connect your devices to the band you want. b) The 5GHz network is faster than the 2.4GHz network but the 2.4GHz will have more range. c) Older devices may only support the 2.4GHz band.
Guest Wi-Fi Guest Wi-Fi allows you to share your Wi-Fi with visitors without giving them access to your main network where all your personal devices are communicating To turn on the Guest Wi-Fi a) Open the ALLY app b) On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu. c) Under the Guest Network section, toggle the Guest Wi-Fi switch to turn on. You can disable the Guest Wi-Fi at any time by following the same steps.
d) When done, tap Save. Find the Guest Wi-Fi password a) Open the ALLY app b) On the Home screen, tap the Devices button to open the Connected Devices list. c) On the Devices screen, tap the + sign in the top-right corner. d) Tap Guest to see the name and password of your Guest Wi-Fi network.
Devices Devices screen lets you see all registered devices in your network, status of these devices i.e. whether they are online or offline and their host/manufacturer names Tap on a device in the list to view and edit Device Settings. Device Settings allows you to Block the device from the network, assign the device to a different user, and change device details. o o o Edit: Rename device Block button: Tap to block device.
AVG protection AVG protection helps you protect the devices on your network from malware and phishing attacks by blocking harmful websites To enable AVG protection: a) On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu. b) Under the Security section, tap AVG protection. c) Toggle the Online Shield switch to turn on. You can turn off AVG protection at any time by following the same steps.
Block devices ALLY gives you the power to block devices from accessing your network. To Block a device a) On the Home screen, tap Devices. b) Select the device that you want to block from the list. c) Tap Block on the Device Settings screen. To Unblock, tap again.
Activity Alerts (Push Notifications) ALLY notifies you of important events on your network so you are always in control of what is happening for example when a new device joins your network You can enable or disable Activity Alerts by adjusting your phone’s push notification settings. a) For iOS devices: Go to your device’s Settings and then Notifications. Scroll down to find ALLY. Click on Notifications. Toggle Allow Notifications to On or Off. b) For Android devices: Go to your device’s Settings.
User Profiles User Profiles allow you to customize your kids’ online experience, set Internet-free moments, and keep a tab on what your kids’ are up to.
To create User Profiles for your family members a) On the Home screen, tap Users. b) Tap the + sign in the top-right corner to Create a New User. c) Enter a name and add a photo (optional). d) Select the devices that you’d like to assign to the profile. NOTE: ALLY will apply the profile settings to the devices that you select. A device can be assigned to only one user profile at a time. e) Tap done in the upper-right corner.
To add and remove devices to and from a User Profile a) On the Home screen, tap Users b) Tap the profile you want to update c) On the User Profile screen, tap Devices d) Select the devices that you want to assign to the profile You can also assign devices to individual profiles from the Device Settings screen a) On the Home screen, tap Devices b) Select the device that you want to add to a profile c) On the Device Settings screen, tap Owner d) Select the profile you want to assign the device to N
To edit or delete a User Profile a) On the Home screen, tap Users. b) Select the user profile that you want to edit or delete. c) On the User Profile screen, tap Edit. Here you can change the profile name and photo, and delete the profile. NOTE: When you delete a User Profile the devices associated to that profile will be become unassigned. You can add them to a different user profile or keep them unassigned.
Pause the Internet ALLY allows you to Pause the Internet for individual family members whenever you think that offline time is needed. For scheduled offline time, see the Curfew section below. To Pause a Family Member a) On the Home screen, tap Users. b) Tap the family member you want to Pause. c) On the User Profile screen tap Pause. d) To Resume, tap again.
Activity Report Activity Report lets you keep an eye on your family members’ online activity, so you can always intervene if they stumble across harmful content. To view your family members’ online activity, you must first enable Activity Tracking. To turn Activity Tracking on a) On the User Profile screen tap Activity Report. b) Toggle the Activity Tracking switch to turn on. NOTE: ALLY starts monitoring which websites they browse to only once activity tracking is enabled.
Website Filters Website Filters let you set limits on what each family member can see and access online by filtering out content and blocking specific websites. To set Website Filters a) On the User Profile screen, tap Website Filters. b) Toggle the Website Filters switch to turn on. c) Switch toggles on to filter out content. Switch toggles off to allow content. You can tap on a category to read a category description. d) Tap the Back button when finished.
c) Please note this will block entire website behind that domain Tap Add. The website will appear under the Blocked Websites section on the Website Filters screen. To Unblock the website, tap the Bin icon next to the website address. Note: If ALLY blocks a website for example http://www.website.com/page for a user, the user will be redirected to a blocked page with a message that the website has been blocked. The redirect will not work if a user is browsing a secure website i.e. https://www.website.
App Blocking ALLY lets you to block apps and services for each family member. Blocked Apps will not be able to connect to internet until unblocked. To Block apps and services a) On the User Profile screen, tap App Blocking. b) Toggle the App Blocking switch to turn on. c) Switch toggles on (red) to block apps and services. Switch toggles off (white) to allow. d) Tap the Back button when finished.
Curfew ALLY lets you set individual Wi-Fi schedules for when you want your family members to be offline: dinners, homework, bedtime, etc. To set a Curfew a) On the User Profile screen, tap Curfew. b) Toggle the Curfew switch to turn on. c) Set a start time for when you want to stop Internet access. d) Set an end time for when you want to resume Internet access. e) To make this Curfew repeat, tap Repeat and choose the days of the week you want the Curfew to be active. f) Tap the back button when finished.
Advanced settings If you want to apply more advanced network settings on your ALLY for example port forwarding, you will need access ALLY web interface by opening http://setup.ampedwireless.amped.com in your PC or tablet browser. If ALLY was setup using the app, then you can find the access code required to access web UI in settings > advanced settings. Update firmware ALLY app will automatically alert you if a software update is available when you use the app.
Therefore, if you are returning or replacing your ALLY, we recommend that you first “Erase data and disconnect ALLY” from the app but then also reset the router. Privacy settings We care about your privacy and want you to have more control over how we collect and use your data. Please read our privacy policy to understand what data we collect, why we collect it, and how we use it.
WEB MENU The web menu can be used to access advanced features that may not be configurable via the ALLY app. These features include port forwarding, firewall settings, quality of service and more. How to access the Web Menu: a) If you are already using the ALLY app, open the ALLY app and go to the settings menu from the home page. Tap on Advanced Settings for further instructions and to obtain the access code to log in.
Welcome to the Dashboard The Dashboard provides you with information regarding your internet connection and basic router settings. From here you can enable or disable guest networks, have a quick glance at what devices are connected to your Router and enable or disable website blocking features. For more advanced settings click on More Settings to navigate through the configuration menu.
Wi-Fi Settings: Basic Settings (5.0GHz) The Basic Settings page allows you to adjust settings for your 5GHz local wireless network. Disable 5.0GHz Wireless Connections: Disabling will turn off all 5GHz Wi-Fi activity. Users will no longer be able to connect wirelessly to your 5GHz network. Band: Select the compatible Wi-Fi standard and speed for your wireless network. Broadcast SSID: Selecting Disable Broadcast SSID will hide the visibility of the router’s 5GHz network SSID.
WMM: Prioritizes multimedia data over the wireless network. Associated Clients: Shows the active users connected wirelessly to your 5GHz network. Tx Beamforming: Enable or disable Beamforming capabilities with Beamforming capable devices to increase Wi-Fi connection reliability and range. MU-MIMO: Enable or disable Multi-User MIMO. MU-MIMO enables the router to send data to multiple devices (devices must be MU-MIMO capable) simultaneously thereby increasing overall network performance and speed.
Wi-Fi Settings: Guest Networks (5.0GHz) Click “Enable” to create a Guest Network. Guest Networks provide a separate wireless network, with unique settings for users to connect to. SSID: This is the name of your Guest Network. Broadcast SSID: Disable to hide your SSID from public view. Users will need to manually enter the SSID into their wireless software interface to connect. Network Access: Restrict users connecting to your Guest Network to Internet access only or both local network and Internet access.
Wi-Fi Settings: Advanced Settings (5.0GHz) Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance. Fragment Threshold: The default and recommended setting is at 2346, meaning the Router will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
Wi-Fi Settings: Wireless Coverage (5.0GHz) Adjust the output power of the Router to control the coverage distance of your 5GHz wireless network. For a smaller coverage area, you can select a lower output power. For the maximum wireless coverage, select the 100% selection.
Wi-Fi Settings: Access Schedule (5.0GHz) Access Schedules will enable or disable your 5.0GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. e. Enable Access Schedule. Select which days you wish for your Wi-Fi to be available. Select the time frame during that day that you wish for Wi-Fi to be available.
Wi-Fi Settings: Wi-Fi Protected Setup – WPS (5.0GHz) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use. The Router supports all types of WPS setup: Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back of the Router.
Wi-Fi Settings: Basic Settings (2.4GHz) The Basic Settings page allows you to adjust settings for your 2.4GHz local wireless network. Disable 2.4GHz Wireless Connections: Disabling will turn off all 2.4GHz Wi-Fi activity. Users will no longer be able to connect wirelessly to your 2.4GHz network. Band: Select the compatible Wi-Fi standard and speed for your wireless network. Broadcast SSID: Selecting Disable Broadcast SSID will hide the visibility of the router’s 2.4GHz network SSID.
WMM: Prioritizes multimedia data over the wireless network. Associated Clients: Shows the active users connected wirelessly to your 2.4GHz network. Security Settings: Change the type of wireless security settings for your 2.4GHz Wi-Fi Network. Encryption: Select the encryption type for your Wi-Fi Network. Pre-Shared Key: The password for your Extended Network. This is the key used by devices connecting to your Wi-Fi network.
Wi-Fi Settings: Guest Networks (2.4GHz) Click “Enable” to create a Guest Network. Guest Networks provide a separate wireless network, with unique settings for users to connect to. SSID: This is the name of your Guest Network. Broadcast SSID: Disable to hide your SSID from public view. Users will need to manually enter the SSID into their wireless software interface to connect. Network Access: Restrict users connecting to your Guest Network to Internet access only or both local network and Internet access.
Wi-Fi Settings: Advanced Settings (2.4GHz) Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance. Fragment Threshold: The default and recommended setting is at 2346, meaning the Router will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
Wi-Fi Settings: Wireless Coverage (2.4GHz) Adjust the output power of the Router to control the coverage distance of your 2.4GHz wireless network. For a smaller coverage area, you can select a lower output power. For the maximum wireless coverage, select the 100% selection.
Wi-Fi Settings: Access Schedule (2.4GHz) Access Schedules will enable or disable your 2.4GHz wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as children, employees, guests) during specific times of the day for parental control or security reasons. a. b. c. d. e. Enable Access Schedule. Select which days you wish for your Wi-Fi to be available. Select the time frame during that day that you wish for Wi-Fi to be available.
Wi-Fi Settings: Wi-Fi Protected Setup – WPS (2.4GHz) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use. The Router supports all types of WPS setup: Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back of the Router.
Network Settings: Local Network (LAN) These settings are for your local network only and do not apply to your Internet / ISP connection. IP Address: The IP address of the Router. Subnet Mask: The subnet of the Router. Default Gateway: The access point to another network. DHCP: Each network device on your local network will have its own IP Address. The DHCP server automatically assigns the IP addresses to each device connected to your network.
Set Static DHCP: This allows specific devices to be given a specific IP address each time the device connects to the network. The DHCP server will always assign the same IP address to the same device. This feature is often used for shared devices such as network printers or servers. 802.1d Spanning Type (STP): A network protocol that ensures a loop-free topology for networks that have Ethernet bridges.
Network Settings: Internet Network (WAN) The Basic Setup Wizard will assist you in setting up your Internet connection. However, in the case that you wish to adjust settings manually, the options on this page provides you with the tools to do this easily. Select your Internet Connection type from the drop down menu: Manual IP (Static): For Internet connections where the Internet provider does not provide you with an IP address automatically.
If for some reason you do not get an IP address and you know that your Internet provider uses DHCP, try resetting your modem. Remove the power adapter from the modem as well as the backup battery (if available). Wait about 30 seconds and then power the modem back on. You can run through the Basic Setup Wizard again to see if that fixes your Internet connection issues. PPPoE connections normally requires login information.
Network Settings: Advanced Settings These settings apply to the Local Network and your Internet Connection Network. If you are not familiar with these settings, please refer to a network administrator to avoid putting your network at risk. Enable uPnP: Universal Plug and Play is a network feature that allows uPnP enabled devices to “just work” with each other when connected to the same network. UPnP can work across different network media, such as an Ethernet connection or wireless connection.
Enable IPsec pass through on VPN connection: Allows the IP security protocol suite to pass through on a VPN connection.
Security Features: Block Websites To block a website, you must first enable URL filtering. After it has been enabled, you can begin adding as many websites as you wish into the URL Address field. Note: If you wish to block www.google.com, simply type in "google" and the Router will block all websites with the text "google" in the URL.
Security Features: User Access (MAC Address Filtering) User Access allows you to deny access or allow access to specific users connecting to the network. Each networking device has a unique address called a MAC address (a 12-digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed into your network or not allowed. A MAC Address may sometimes be referred to as a Physical Address.
Security Features: User Access (IP Address Filtering) User Access (IP Filtering) is similar to User Access (MAC filtering) except that the Router uses the local IP address to filter the specific data from the specified network protocol. For example, if you chose to block TCP data packets from a specific computer, you would need to figure out what that device's IP address is and select TCP from the Protocol drop down menu.
USB Storage: Local Sharing Share USB storage devices with computers on the local network of the Router. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back panel of the Router and follow the directions below for your operating system. The computer must be connected to the router to access the storage device. You may also want to Map the Network Drive so it shows up as a standard drive on your computer for easier access.
Windows 7 and Vista To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a) Click the Start button. b) Click Computer. c) On the Computer page, the drive should appear on the left hand column under Network as AMPED_USB. To Map the Network Drive: a) b) c) d) e) Click the Start button. Click Computer. Click Map Network Drive from the top bar.
Windows XP To access the drive from your Windows desktop: Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a) Click the Start button. b) Click My Computer. c) Click on My Network Places and locate the drive named AMPED_USB. To Map the network drive: a) Click the Start button. b) Right Click My Computer and select Map Network Drive.
Mac OS X To access the drive from your Mac desktop: Note: If the USB drive does not appear automatically under your Networked devices, you will need to Map your Network Drive (Instructions below). a) Open Finder. b) On the left hand menu, under Shared, click AMPED_USB. To Map the network drive: a) b) c) d) e) Open Finder. From the menu on the top of the desktop, select Go. Select Connect To Server from the drop down menu. Enter the address of the network drive: smb://amped_usb/usb3 Then click Connect.
USB Storage: FTP Server Share USB storage devices with computers remotely over the Internet. A FTP server allows you to access files through the use of an FTP client remotely over the Internet. Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back panel of the router. From the USB Storage/FTP Server page of the web menu, enable the FTP Server feature a) Enable the FTP Server b) Select whether you wish to have anonymous access or secured access.
Firewall Settings: Port Filtering Port Filtering is a security measure that prevents users from using specific ports for reasons other than what those ports were originally intended for. For example, TCP port 21 is traditionally used for FTP. However, there is nothing stopping a user from using port 21 for purposes other than FTP access. By enabling Port Filtering on TCP port 21, only FTP communications would be allowed. No other types of communication would be allowed on this port.
Firewall Settings: Port Forwarding Port Forwarding is a rule that tells the Router that if a specific type of request comes in on a specific port, then that request should be forwarded to a specific device on the private network. Port Forwarding is often used for setting up servers, cameras and other devices that require remote access. Enable Port Forwarding: Enables designated ports to begin forwarding.
Firewall Settings: DMZ (Demilitarized Zone) A DMZ is a network location or IP Address that is not protected by the firewall. When enabling DMZ, it is important to note that the device on the IP Address designated as part of the DMZ does not have any protection from the Router’s firewall. The device’s only security would be those built into the operating system. As a general safety rule, devices placed on the DMZ should not have any other network connections to any other devices.
Firewall Settings: Denial of Service A Denial of Service attack is an attempt by a user (or users) to make a server’s or network’s services unavailable. The user sends a server multiple requests with false return addresses. The server will attempt to respond by sending a request back to the user; however, since the address is false, the server will wait for a response before closing the connection.
Quality of Service QoS prioritizes and guarantees network performance for a specific application for an IP Address range or MAC Address. You can also enter only an IP address or MAC address without selecting an application if you wish to prioritize all traffic for a specific device. QoS is often used for applications that require steady bandwidth. Common applications include VoIP phones, video streaming applications (i.e. DVRs, network cameras, video on demand), online gaming and servers.
Management: System Status The System Status provides you with a snapshot of your Router’s current connections and settings. The System Information section provides you with the router’s firmware version and build. This is used to help our support department determine what firmware version your device is running. The Current Date / Time is the setting for the system clock. If this time is off, go to the System Clock section and configure your system time.
Management: Network Statistics Network statistics shows the data activity for each connection type on the Router (Internet, Wireless and Wired). The Wireless Connection statistics shows all data activity for both the 2.4GHz and 5.0GHz wireless networks separately. The Wired Connection statistics shows all data activity for all users physically connected to the wired ports on the Router. The Internet Connection statistics shows the data activity for all upload and download data over your Internet connection.
Management: Dynamic DNS Settings The Dynamic Domain Name System (DDNS) is a method to keep a web domain name, or web address, linked to a changing IP address as most Internet Providers do not provide static IP addresses. To use DDNS, you must first set up an account with a DDNS provider. The Router supports two of these providers (TZO and DynDNS). Once the DDNS service has been set up and configured correctly on the Router, the DDNS service will constantly track the IP address of your Internet connection.
Management: System Clock Maintain the internal clock for the Router by syncing with your computer’s time or over the Internet. Your system clock settings need to be accurate in order for logs and wireless access schedules to work correctly.
Management: System Logs The System Log is useful for viewing the activity and history of your Router. The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed. It is recommended that you enable all logs in the event that troubleshooting is required. All log entries will be deleted each time the Router reboots or is powered off.
Management: Upgrade Firmware Amped Wireless continuously updates the firmware for all products in an effort to constantly improve our products and their user experiences. When connected to an active connection with Internet access, Ally can automatically check for new firmware updates that are available by pressing Check Now. Follow the prompts to complete the upgrade process. Before upgrading the firmware, remember to always save your current settings first by going to the Save/Reload Settings page.
Inside the file will be a text document with details on the current firmware release and instructions on how to upgrade the firmware. To manually upgrade your firmware: a) Download the file from www.ampedwireless.com/support and remember the location where you saved it. Firmware files may also be provided by Amped Wireless Elite Support Concierges. b) Click Choose File and locate the file. c) Click Upload to begin upgrading. Note: Firmware files normally have a .bin file extension.
Management: Save and Reload Settings Saving your current settings allows you to back-up your current settings which may be reloaded at a later time. This feature may be useful for testing new features and settings without having to worry about returning to a stable platform. To save current settings: a) Click Save. b) Select a file name and location. To load previously saved settings: a) Click Browse. b) Locate the previously saved settings file. c) Click Upload to restore the settings to the saved file.
Management: Access Code If you wish to enable an access code to protect unauthorized access to the web menu and Setup Wizard, you may enter one here.
TECHNICAL SPECIFICATION ALLY Router ALLY Extender Wireless Standard: 802.11a/b/g/n/ac Frequency Band: 2.4/5GHz Wireless Speed: 2.4GHz: 600Mbps (Tx/Rx) 5.0GHz: 1300Mbps (Tx/Rx) Amplifier: 4 x 2.4GHz Internal Amplifiers 3 x 5.0GHz External Amplifiers 7 x Low Noise Amplifiers Memory: 128MB DDR3 Processor: Dual Core Processor Antennas: 4 x Internal High Gain Antennas Ports: 3 x RJ-45 10/100/1000 LAN ports 1 x RJ-45 10/100 /1000 WAN ports 1 x USB 3.
DEFAULT SETTINGS The default settings for your Router are listed here. If for some reason you need to return your Router back to default settings, hold down the Reset button on the back panel for 10 seconds. The Router will reset back to factory settings as listed below: IP Address: 192.168.3.1 Web Menu Access: http://setup.ampedwireless.com 2.
TROUBLESHOOTING & SUPPORT INFORMATION We are here to help. If you have any issues with your Router please contact us. To contact Amped Wireless’ Technical Support use one of the following methods: Phone: 888-573-8820 Email: techsupport@ampedwireless.com Web: www.ampedwireless.
Troubleshooting The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc. Troubleshooting: ALLY Setup Issues (Using the app) During Setup on the ALLY app I get an error message that says: “No Internet detected” and I cannot finish the setup. a) Check that your modem is powered on and your Ally router is connected properly. Try setup again. b) Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds.
During the setup process, my new Wi-Fi settings are not successfully applied. a) During the setup process your mobile device will disconnect from the ALLY Wi-Fi network as it applies the new Wi-Fi settings to the ALLY Router. At this time, your mobile device may have joined another Wi-Fi network that does not have Internet access. Please check that your mobile device is connected to a Wi-Fi network with an active Internet connection and go back to the ALLY app.
Which mobile devices can I use to set up and manage my ALLY? a) To set up your ALLY with the ALLY app, you need and Android or iOS device with an Internet connection. Currently we support Android 4.4 and up and iOS 9 and up. How do I set up my ALLY if I don’t have cell data service? a) If you cannot download the app, please access the web setup by connecting your mobile device to the ALLY’s Wi-Fi network. Open a web browser and go to http://setup.ampedwireless.com.
How do I find my Wi-Fi network password? a) Open the ALLY app. b) On the Home screen, tap the Devices button to open the Connected Devices list. c) Tap the + sign in the top-right corner. Here you can see the network names and passwords for all your Wi-Fi networks. NOTE: You should be careful about who you give your passwords to. How do I change my Wi-Fi network name and password? a) b) c) d) e) Open the ALLY app. On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu.
How do I share my Wi-Fi network with guests? a) ALLY allows you to create a Guest Wi-Fi for sharing your Wi-Fi without giving access to your main network where all your personal devices are communicating. To create a Guest Wi-Fi follow the steps below. b) Open the ALLY app. c) On the Home screen, tap the gear icon in the upper-right corner to open the Settings menu. d) Under the Guest Network section, toggle the Guest Wi-Fi switch to turn on.
How do I see how many devices are on my network? a) You can see a list of all registered devices and whether they are online or offline on the Devices screen. I see an error “No Connection to ALLY” when using the ALLY app. a) The ALLY Router and the ALLY app can no longer communicate. Check that the ALLY Router is connected to the modem correct. Reboot your modem or the ALLY Router if necessary.
Do I need an Antivirus if I have AVG protection enabled? a) AVG protection provides an additional layer of security for your connected devices. It does not replace an antivirus product. We recommend that you install and use an up-to-date antivirus product. Parental Controls Filtered website is still showing. a) If there is an active Internet session by the user it may need to be closed before the filtering begins to work. Close the web browser on the device that is being filtered.
b) App Blocking allows you to manage Internet access for individual apps and services. Apps that do not require an Internet connection, like games, may still work. Curfew does not turn off devices. a) Curfew lets you set times for when you want your family members to be offline and not access the Internet. Curfew does not lock devices. Apps and services that can be launched and used without an Internet connection may still work. b) Curfew uses the time that is associated to your mobile device.
I forgot my password. a) Try to login to the ALLY app and tap on Forgot Password. Enter your email address and follow the instructions on the screen. How do I change my ALLY app password? a) Go to the AVG My Account website: https://myaccount.avg.com. Log in using your ALLY app details. Then select My Profile in the menu bar. Here you can change your ALLY account password.
want to check for updates, go to Settings and tap Firmware Update. What type of data does ALLY collect and why? a) We care about your privacy and want you to have more control over how we collect and use your data. Please read our privacy policy to understand what data we collect, why we collect it, and how we use it. To read the ALLY App Privacy and Cookie Policy, visit: http://www.chimewifi.
I wish to use the ALLY Router and Extender without the ALLY app. How do I do this? a) If you have never set the ALLY Router up using the ALLY app follow these steps: Power on the ALLY Router and connect to the ALLY’s Wi-Fi network. Open a web browser and go to: http://setup.ampedwireless.com to access the web menu and web based setup wizard. Follow the steps to configure your ALLY Router.
e) f) If you can access the web menu, but not the Setup Wizard, the Router may have previously been configured. There is a link to re-access the Setup Wizard from the Dashboard. Scroll to the bottom of the Dashboard page to find the Setup Wizard link. Another way to access the Setup Wizard is to reset the Router to default settings by holding the Reset Button (located on the back panel) for ten (10) seconds and try again. The Setup Wizard will always appear if the Router has not yet been configured.
I have entered setup.ampedwiress.com, but I cannot enter the Web Menu. I am prompted for an access code but it does not let me continue. a) Check that you are using the right access code. b) If you forgot your login and password for the Web Menu, reset the Router to default settings and try again. To reset the Router to default: On the back panel of the router find the Reset button. Use a pen tip to hold down the reset button for 5 to 10 seconds.
a) Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again. b) Static IP: Your Internet connection may require a static IP setting. Check with your ISP to obtain the IP settings. c) DSL Connections: Your Internet connection may require login information. If you are using PPPoE mode, you will need to manually configure your Internet connection settings and obtain your username and password.
Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Attach your computer directly to the modem and power on your computer. Open your web browser and check to see if you can go online. If you cannot go online, there may be a problem with your Internet provider. Please contact your Internet provider to troubleshoot your connection issues.
For ALLY App based setups select manual setup once the Internet connection detection error page appears. d) If you are using Windows XP, check that your computer is using Service Pack 2 or greater. Windows XP users with Service Pack 1 may experience intermittent wireless connections. My Internet connection is abnormally slow. a) Check with your Internet provider to ensure that they are not experiencing system wide issues. b) Check with speedtest.net to see the speed of your Internet provider.
Troubleshooting: Local Network Issues My computer is getting an IP address of 169.254.x.x and Windows says “Limited or no Connectivity”. a) Make sure the Router is powered on. b) Check that your computer’s network adapter is enabled and is set to “Obtain IP Address Automatically”. c) Release and Renew your IP Address on your computer. To do this on a Windows computer: Click Start > Run and type CMD. When the command prompt appears, type ipconfig/release and press enter. Type ipconfig/renew and press enter.
Troubleshooting: Wireless Issues My Wi-Fi coverage is poor or my Wi-Fi speeds seem slow. It doesn’t seem like my ALLY Extender is working. a) Power on the ALLY Extender and check that the status LED is either green or orange. If the color is red this means the ALLY Extender is too far from the ALLY Router. Power off the ALLY Extender and move it to a location closer to the ALLY Router and power it on again. Check that the ALLY Extender LED is green or orange. If it is still red repeat the above steps.
a) Reboot the ALLY Router first by powering it off and back on, then reboot the ALLY Extender. Wait three minutes and then check the Wi-Fi network names are correct. b) If option “a” does not work, move your ALLY Extender closer to the ALLY Router and try again. c) If a through b do not work, try resetting the ALLY Extender by holding down the reset button on the bottom of the ALLY Extender for 10 seconds to allow the Extender to reset, reboot and resync with the ALLY Router.
I am not getting a strong wireless connection from all distances from the ALLY Router. a) Check if other computers are experiencing the same issue. If not, the wireless adapter in your computer may be experiencing problems or maybe older and have poor wireless performance. b) Avoid placing the ALLY Router near or around Microwaves and 2.4GHz wireless phones. c) Avoid using wireless channels that are crowded. Change the wireless channel on the ALLY Router.
Wireless speeds are for your local network and not your Internet connection. To test wireless speeds, a local test or file transfer will be required to test the true wireless speed. I cannot tell if MU-MIMO simultaneous data transfers are enabled and functioning. a) Check that the connected devices support MU-MIMO technology. All connected devices must also support MU-MIMO to enable the MU-MIMO function.
Click details and check to see that your IPv4 IP address is correct (192.168.3.x). b) Disable IEEE 802.1x authentication on your computer. I cannot connect my Windows XP computer to the wireless network. I enter my wireless password and I see an error. a) Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption. b) Manually add a wireless network to your XP computer.
Note: If the USB drive does not appear automatically under your Networked devices (Windows 7, Vista or Mac OS X), you will need to Map the Network Drive. a) Click the Start button. b) Click Computer. c) On the Computer page, the drive should appear on the left hand column under Network as Amped_USB. To Map the Network Drive: a) Click the Start button. b) Click Computer. c) Click Map Network Drive from the top bar.
b) Click My Computer. c) Click on My Network Places and locate the drive named Amped_USB. To Map the network drive: a) Click the Start button. b) Right Click My Computer and select Map Network Drive. c) Select a drive letter (any), then enter in the folder field either of the following depending on which USB port is being used: \\AMPED_USB\usb3\ or \\router’s LAN IP address\usb3\ d) If the drive fails to open, click browse and locate Amped_USB under Network.
c) f) Select Connect To Server from the drop down menu. Enter the address of the network drive: Amped_USB or shared disk IP address, then click Connect I cannot access my USB storage device remotely. a) Insert a USB storage device, such as a flash drive or external hard drive, to the USB port on the back or side of the Router. b) From the USB Storage/FTP Server page of the web menu, enter a FTP server name. c) Select whether you wish to have an open or secured access to your FTP server.
The Router freezes or I cannot access the web when a USB storage device is connected. a) Remove the USB storage device from the Router and reboot it by unplugging the power adapter. Once rebooted, try inserting the USB storage device again. b) Make sure your UBS storage device is not corrupted and is working properly and try again. Additional USB Storage troubleshooting tips may be available online at the Amped Wireless Elite Support Center.
WARRANTY AND REGULATORY INFORMATION The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty Warranty Period: The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase. Guarantee: Amped Wireless warrants to the original purchaser that the hardware of this Amped Wireless product shall be free of defects in design, assembly, material, or workmanship.
Limitations: IN NO EVENT SHALL AMPED WIRELESS’ (NEWO CORPORATION’S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION.
bearer of cost related to shipping repaired or replaced product back to the purchaser will be at the sole discretion of Amped Wireless and determined based on the details of each RMA case. Customers outside of the United States of America are responsible for all shipping and handling costs including custom duties, taxes and all other related charges. Technical Support: The Amped Wireless Limited Warranty is not related to the terms, conditions and policies of Amped Wireless Elite Support offerings.
Regulatory Information FCC Statement and Declaration: Amped Wireless declares that this device complies with Part 15 of the FCC Rules and Regulations. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution and Safety Notices: Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 23 cm between the radiator & your body. The antennas used for this transmitter must be installed to provide a separation distance of at least 23 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Industry Canada Statement: This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
Déclaration d’Industrie Canada : Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
LEGAL NOTICES & DISCLAIMERS Copyright Information and Trademark Usage Guidelines © 2016 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless logo are registered trademarks or trademarks of Newo Corporation. All non-Amped Wireless trademarks, logos, brands and products are trademarks or registered trademarks of their respective owners. Amped Wireless does not claim any relation.
distribution, modification, publication and transmission of any content of this product for public or commercial purposes is strictly prohibited. The Amped Wireless logo requires permission for use. For use of the Amped Wireless logo, please email legal@ampedwireless.com. Use of Amped Wireless' trademarks require the use of the proper trademark symbol in all usage cases.
accuracy of product specifications, marketing material, product availability, new product launch dates and all other content herein. Amped Wireless reserves the right to update and change information without prior notice. All information provided is provided "AS IS" with all faults without warranty of any kind. Either expressed or implied. Amped Wireless and its suppliers disclaim all warranties, expressed or implied including, without limitation.
Wi-Fi Range Extenders may not work with non-standard Wi-Fi routers or routers with altered firmware or proprietary firmware, such as those from third party sources or some Internet service providers. May not work with routers that do not comply with IEEE or Wi-Fi standards.
You agree and acknowledge that your use of the ALLY App developed and supplied by AVG is conditioned up agreement to and subject to the terms of service located at www.chimewifi.com/tos (“AVG TOS”) and the privacy policy located at www.chimewifi.com/privacypolicy (“AVG Privacy Policy”).
your own risk. Amped Wireless is not responsible for any such modification or tampering. Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless. You may not lease, sublicense, resell, redistribute or otherwise transfer the Software without written consent from Amped Wireless.
Certain items of software included with the Software are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of this License Agreement. Instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software.
All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or its partners/suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the Software is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This License Agreement grants you no rights to use such content.
Binding Arbitration and Class Action Waiver Provision Application. This Binding Arbitration and Class Action Waiver Provision applies to any Dispute arising from or related to this “LIMITED WARRANTY, TERMS & CONDITIONS, LICENSES, DISCLAIMERS, COPYRIGHT & REGULATORY INFORMATION,” including the License Agreement (collectively, the “Warranty and Agreement”) or your use of our Products, Software or services and involving you and Amped Wireless.
WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ALL AFFECTED ARBITRATIONS OR PROCEEDINGS. Agreement to Arbitrate. If you and Amped Wireless do not resolve any Dispute by informal negotiation, any other effort to resolve the Dispute will be conducted exclusively by binding arbitration governed by the United States Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq, except as specified in the “Exceptions to Agreement to Arbitrate” paragraph immediately below.
Arbitration (Including AAA Administrative Fees)” effective September 1, 2014 (collectively, the “Consumer Procedures”). Arbitration Costs. The Consumer Procedures provide for certain fees, specifically allocating some to the consumer (you) and others to the business (Amped Wireless). If your claim is US$75,000 or less, Amped Wireless will pay all of those specified fees and costs, including those allocated to the consumer. Amped Wireless does not agree to bear any other costs.
AAA Not Integral To Agreement To Arbitrate. You and Amped Wireless agree that the use of the AAA to administer arbitration is not integral to the parties' agreement to arbitrate Disputes. If the AAA will not or cannot conduct an arbitration, you and Amped Wireless shall negotiate in good faith to agree on a sole arbitrator who shall resolve the Dispute as provided in the Consumer Procedures.
following exceptions: The arbitration proceedings, including the payment of costs, will be administered in accordance with the AAA's Commercial Arbitration Rules (the "Commercial Procedures"). The Commercial Procedures are appropriately applied to any Dispute between the parties, and you will not advocate otherwise in any proceeding. However, this Warranty and Agreement, including the Binding Arbitration and Class Action Waiver Provision, governs to the extent it conflicts with the Commercial Procedures.
tech support e-mail web 888-573-8820 techsupport@ampedwireless.com www.ampedwireless.com Amped Wireless A Division of Newo Corporation Copyright © 2016 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation.
