Owners manual

106
Troubleshooting: Wireless Issues
My Wi-Fi coverage is poor or my Wi-Fi speeds seem slow. It doesn’t seem like my ALLY Extender is working.
a) Power on the ALLY Extender and check that the status LED is either green or orange. If the color is red
this means the ALLY Extender is too far from the ALLY Router. Power off the ALLY Extender and move
it to a location closer to the ALLY Router and power it on again. Check that the ALLY Extender LED is
green or orange. If it is still red repeat the above steps.
b) If the ALLY Extender LED is flashing red, this means it does not have a connection to the ALLY
Router. Check that the ALLY Router is powered on. If it is, reboot the ALLY Extender by powering it
off and back on. If the LED remains flashing red, move the ALLY Extender closer to the ALLY Router
and check again until the LED turns green or orange.
c) If your LED remains flashing red after trying (a) and (b), please contact Elite Support.
d) If a through c do not work, try resetting the ALLY Extender by holding down the reset button on the
bottom of the ALLY Extender for 10 seconds to allow the Extender to reset, reboot and resync with
the ALLY Router.
I currently have multiple Wi-Fi network names appearing when I scan for Wi-Fi networks. (There should be
no more than one 2.4GHz network and one 5GHz network).